ExpressReviews 375

During a flash sale I ordered roughly $150 USD worth of product, without prompt a 40$ hidden fee was added for processing. I called customer support within 10 minutes of the order and was told they cannot cancel or edit the order because it had already been released for shipment. I escalated the call to a supervisor who rudely told me that I could wait 14 days to receive the product, pay to ship it back to them and then wait 21 business days for a refund less 70$ CAD in additional fees. This is the worst service i've ever received in my life, its no wonder all their Canadian stores closed. Buyer Beware - They will not back their customers.

This business is the most disrespectful business I have ever heard of. Don't shop there. Don't work there. Don't even give them the time of day.

If you walk in and ask for another size not currently on their display shelves; a size they advertise online, they will laugh at you. Right at your face. They will laugh because you asked for a larger size than what is out. I've never heard of such a disgracefully company.

They laughed the person right out the door.

Express has gone down hill. The quality of clothing and shipping isn't what it use to be. I received clothes in the mail with the security device still attached. The whole purpose of ordering online is the convenience of not having to go to the store. When I went to the closest location to me to have the device removed they said they didn't have the tool to do it because it was an old device and that I would need to call the number on my shipping label. After calling they stated I could return the item and I would be charged shipping. This is outrageous! I'm done with Express!

I used to love Express, the clothes are always trendy and super cute and there's always a coupon. Today was the 4th time I went to Express trying to use a coupon and was denied because the item was on sale. At one point in time, you could use your coupons on sale items, but now clearance. Now they're restricting that again. Additionally, because the store was on sale, I couldn't use my reward. In recent years, I have had 5 sweaters tear at the neck and shoulder seams and have still given them a chance, but I think it's time to pay my card off and say goodbye.

I purchased a shirt at Express in Victoria Gardens in Rancho Cucamonga a few days ago. I shop there alot since I work up the Street at Macy's. I took the shirt home and found I did not really like the look, so the next morning on the way to work I took my little bag and went back to Express to exchange it. I'm in my late sixty's but was dressed quite nice and holding only my purse and the lttle bag. While I was looking threw the shirts, one of your assoicate kept watching me and finally asked if she could put the bag on the desk till I was done. What the hell I was not going to steal a 39.00 shirt and I'm in there 2 to 3 times a week. Peope just looked at me. I felt foolish. I exchanged the shirt and told your assoicate that I felt she was rude and I would never bring my business back to your store. Maybe they should watch for people who really steal. I've worked in a corporate office for over thrity years, and took a part time job at a nice dept store, This is out rages. Keep you cheap clothing.

Order "processed through facility, SHANGHAI EMS, CHINA June 28th." Next tracking comment no date: "Origin Post is Preparing Shipment". USPS received on July 17,2017 4:27am: "Arrived at Unit PRESCOTT VALLEY, AZ ******* ". Buyer received July 17th 2:33pm completely waterlogged inside. Opening the mailing envelope, a stench of the cardboard (which explained the product) sitting in a pool of water was an allergy trigger.

Emails have been a happening with Express Den. Wanted pictures which I emailed. The product (3 bowls for Christmas presents). The courier was responsible not Express Den. The Courier was USPS (named after emails question). The tracking number didn't end in the ones USPS uses (CN).

Supposedly I will eventually get a refund of $. 20 per box. Have already paid the full order.

Will I use them for my next order? No

I placed an order and once I got to the confirmation page, I noticed that my old address was on it. So right away I called them to change the address and they said that I was too late and I have to wait until I get a confirmation from USPS (which I will get a DAY later) to try and get in contact with them to switch my address. I also asked if I could cancel and reorder, they said there's nothing they can do. My package is going to go through USPS and all over North America before it gets to me. Good grief! Now I'm considering just disputing the charges on my credit card, maybe they'll cancel it that way.