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Experteer Reviews Summary
Experteer has a rating of 1.3 stars from 99 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Experteer most frequently mention credit card, customer service and auto renewal. Experteer ranks 319th among Job Search sites.
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Terrible, terrible site! Shockingly confusing, no real suggestions/connections re any real jobs and absolutely no value whatsoever. And to top this all off, trying to screw me for another yearly fee (automatic renewal) despite the fact the account was deleted prior - no confirmation though, how clever. I should have done more research as I can see this is a common practice from their part. How could these people be still in the business is beyond me!
Thankfully AMEX knew better and stood by me re this matter! Stay clear and if you were as naive as me, fight them with what you can, as hard as you can.
Same offers as available on many other free sites. Much better Linkedin or Glassdoor!
Your data are also used to make revenues which honestly does not justify the high price requested.
No contact from company and headhunters... at all over more than 6 months. Whereas from other free web sites I received lots of contacts.
Last but not least is the mean way the have to make money. When you apply for a 6 months fee, it is not clear that you are entering into a lifetime contract and you automatically get charged with no pre alert.
I don´t believe this is a fair way to treat customers. True that the terms of the contract are in the terms and conditions, but anyhow I dont see this as serious.
Fine, they get some money from poor and stupid customer like me... but they will ruin their reputration forever!
Btw, ask your personal data to be removed... also this is not so easy...
Dear Babbalo, Experteer selects positions from multiple sources, thereby guaranteeing you an extensive selection of leading positions. This includes exclusive headhunter positions as well as a broad range of leading positions, that we gather directly from companies and job boards for you. In order to offer you the best possible quality we replace approximately 8.000 jobs per day. Depending on whether you have a premium or basic membership, you can use different functions. The Premium Membership is renewed automatically so as to offer you uninterrupted access to all the services offered by Experteer. Unless you inform us before the expiration of your subscription, it will be renewed automatically. This information is displayed clearly on the Premium sign-up page. Of Course the membership can be cancelled at any time.
But we're sorry if you didn't succeed with Experteer. This may have to do with some settings in your profile. We would be happy to take a detailed look at your profile and give you tips if you wish. Please contact us directly. Thank you very much.
Your Experteer Social Media Team
AVOID - same issue as other people: no communications until they cannot take repeat annual fee with threat of 'collections'.
Completely ineffective membership cancellation process. I have emailed them MY final notice before I log a GDPR compliant under right to be forgotten.
Skeleton service is basically a scam.
Dear Mrs. Jerez, thank you for your feedback but as your case may be different from our other candidate that posted the exact same review, we kindly ask you to sent us an email at: [email protected] and we will review your case properly.
Thank you.
Your Experteer Social Media Team
Following what others have written, felt this site added no value to my career search vs other career sites that charge no fees. They position themselves as worthy of a subscription cost by touting high paying executive positions and access to headhunters and recruiters, but in my first 3 months I did not find exclusive executive positions not posted elsewhere (that would be worth a premium) and received zero visibility with headhunters and recruiters. To boot, forgot about the subscription cost and when i was hit with the renewal fee, asked to have it removed and was denied. This experience was anything but executive level professionalism and results. Buyer beware!
Dear Alan,
We are sorry to hear that our service did not meet your expectations.
Experteer is a highly-personalized career service for senior-level executives worldwide.
At Experteer you can find many jobs from the hidden headhunter job market, that are posted exclusively in our network and also many jobs from small companies, that can rarely be found on other job boards.
Currently we provide over 250.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year.
In order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.
Experteer selects positions from multiple sources, thereby guaranteeing you an extensive selection of leading positions. This includes exclusive headhunter positions as well as a broad range of leading positions, that we gather directly from companies and job boards for you – making it easy for you to filter out the most suitable offers. You can not only filter by industry and function but also by salary and original source of jobs.
I recommend that you set-up a saved search to be notified about relevant jobs for you on a frequent base.
Kind regards
Your Experteer Social Media Team
Not only is info they provide easily found on other sites for free, good luck getting them to stop charging you.
Dear Chris,
Thank you for your comment. Please send an email to [email protected] and we will look into your request.
Kindest
Your Experteer Social Media Team
DO NOT USE THIS SERVICE!
Waste of time and money. Similar to other's who feel scammed by this company, I too believed that I would get some value from this site advertising Executive Jobs from $100k. I WAS WRONG. I completed the profile to 100% completion, indicated that I was available for contact, and 0 recruiters contacted me, ZERO and few of the job postings were even relevant to my search. Concerned that the problem was me, I checked out the Headhunter tab and in fact, out of 292 "headhunters" on the site, only 1 had any open positions and that recruiter had only 8 openings! So, a career site for Executives with only 8 openings. This is a joke.
After being sorely disappointed with my 3-month subscription, I followed the byzantine cancellation process prior to my renewal date. Unfortunately, they did not receive my cancellation notice and renewed my membership. I immediately contacted them about my desire to cancel and they refuse to refund my money.
Bottom line, Zero Value Service, Zero Value Customer Service= $136 mistake.
The Sunday paper is a better job resource than this!
Dear client,
Thank you for your feedback.
I am sorry if our service did not meet your expectations.
Experteer is a highly-personalized career service for senior-level executives worldwide. Currently we provide over 250.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year and in order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.
I invite all customers to try out our job search.
Regarding your Premium cancellation, please feel free to write to the Customer Service directly with any further questions - at [email protected].
Kind regards,
The Experteer team
Whatever you do, do not invest one penny into this company. They provide nothing to help jobseekers and prey on the fact that you will forget the exact date of your renewal. Every other reputable site makes you aware that your premium is coming due, and those that do not, GLADLY refund your fee if you call within a reasonable time. I called that day as soon as the payment was posted, and was rudely turned away. They are not in the United States, they are based out of Germany, with no clue about customer expectations or service. They hold on to an agreement that you have to accept to get their services, clearly a bait and switch. If they were doing their job, there should be no need for a renewal in the first place, because your new job would have been secured.
Dear NJ B.,
Thank you for your feedback.
We are sorry that you did not have a positive experience with Experteer.
Cancelling the Premium Membership is always possible until 1 day before the prolongation and we confirm every cancellation by email. You can cancel directly in your profile or through contacting our customer service.
If you are interested in knowing more about how a job search works, please do not hesitate to ask. Headhunters and recruiters do use Experteer to find candidates for their open positions and many of our customers successfully found their new job through Experteer.
https://eu.experteer.com/docs/testimonials/review
Please just send us an email and we will be happy to support you to improve your job search and professional profile on Experteer so that Headhunters and Recruiters can find you more easily.
Our Customer Service Team is available by email at [email protected].
Isabel Hamm
Experteer Customer Service
Munich, Germany
No jobs comes out of this site and I don't even think there are recruiters that check it out! Then they trick you with automatic renewal and for 6 months! I'm very disappointed and I seriously don't recommend it to anyone!
Dear customer,
Thank you for your feedback.
We are very sorry if you had a bad experience with our service.
Experteer is a highly-personalized career service for senior-level executives worldwide and is intended for senior professionals with earnings of at least €60,000/£45,000/$100,000 per year. We list only positions that offer a benchmark salary of at least these amounts. We currently offer over 250.000 of such opportunities on our site. The majority of these positions require several years of professional experience and related education.
A team of analysts continuously reviews the quality of each job offered on our site. And in order to maintain up-to-dateness roughly 8.000 jobs are renewed per day.
Over 10.000 headhunters and 8.000 companies are registered. Many of them search for candidates on a daily basis.
As we are an Internet-based career service, Experteer does not offer personalized career counseling or job placement, though. Rather, we provide an effective and efficient way to find open positions that best suit their expertise and goals. You are welcome to complete your profile and specify your next career step. Then you may search for jobs that might fit your needs. As a Basic Member, you will see a list of all job titles and locations, but only see a subset of the full job views. Full access is reserved for Premium Members.
We do clearly state the prolongation of a premium membership when you sign up for premium and of course also in the terms and conditions. Cancelling a premium membership is easy to do - by email, fax, letter or in your account. You can do this even 1 day before prolongation and we confirm every cancellation by email.
Please feel free to write to me directly with any further questions - at [email protected].
Best regards,
Axel Holl
Experteer Customer Service Manager
I could never post my resume due to continued technical problems, I immediately sought help by sending emails to no avail. I tried to cancel. The system kept locking up. I was allegedly able to cancel. I paid for one month of premium service that I was never allowed to use. They advertise in the US but there resources are allegedly in another country.
Dear Rosalind,
Thank you for your comment.
We are very sorry if you experienced technical problems. You are able to upload files (max. 3MB) to your Experteer account in the area "My Profile". Maybe it was a Browser issue. I suggest you contact Experteer customer service.
You can send Experteer emails to e.g. "[email protected]". Answering to newsletters will not work. Here all contact details for you:
https://us.experteer.com/about/imprint
It is easy to cancel a premium membership (in your account or by email to us). You can do this even 1 day before prolongation and we confirm every cancellation in writing within days. Just contact our customer service.
If you missed your premium time we'd be happy to provide a month of sponsoring for free, just write to us.
Yes, it is correct that we are centrally based in Munich, Germany. Here you can read all about us:
https://us.experteer.com/about-us/en/company/
We are happy to check your issues for you, our Customer Service Team is available by email at [email protected].
Please also feel free to write to me directly. Thank you.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
Not a great service. Plus automatic renewal, is very unfortunate. Would highly discourage even thinking about this service. Better ones available
Dear Carmen B.,
Thank you for your feedback here on Sitejabber.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
Maybe your profile was not filled optimally and so you received jobs not perfectly related? Please contact customer service in such cases - they can quickly point out optimisation possibilities.
Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://eu.experteer.com/docs/testimonials/review
We do clearly state any prolongation when you sign up and it is easy to cancel a premium membership (in your account or by email to us). You can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
We are happy to check your case again for you, our Customer Service Team is available by email at [email protected].
Please also feel free to write to me directly. Thank you.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
I specified an location, yet I received info on jobs outside of my area.
One looked good, but when I queried the opportunity, the offer was not available.
The subscription automatically renewed (after they told me it wouldn't), I asked for a refund and they said no.
Better to spend your time and money elsewhere!
Dear Kirk G.,
Thank you for your feedback.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://eu.experteer.com/docs/testimonials/review
If you are referring to our recommendations it is possible that we suggest jobs that fit e.g. topic-wise and salary-wise but nmot 100% location-wise.
We suggest you create a saved search - this way you can receive only job suggestions in your area, here you can specify your search more.
I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
We are happy to check again for you, our Customer Service Team is available by email at [email protected].
Please also feel free to write to me directly. Thank you.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
I subscribed for the premium option for a year only, starting 2017. One day before the end of the subscription, and without any 2 weeks prior notice or warning,( which is ILLEGAL) the site tried to charged my credit card. Although they claim it is still possible to cancel until 24 hours before the end of the subscription it was IMPOSSIBLE TO CANCEL THE RENEWAL on the website (it was blocked). I wrote a claim and of course the answer came 48 hours later! This company provides nothing, very likely a scam. Don't sign up!
Dear France F.,
Thank you for your feedback.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://eu.experteer.com/docs/testimonials/review
I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
An earlier prolongation is not possible. The prolongation always happens as announced at the beginning (when you sign up). You can always check this in your personal account in the area "My Account". Here you see the status of your account and how long your premium membership is. Your invoice is also there and it also states the length of your premium membership.
We are happy to check again for you, our Customer Service Team is available by email at [email protected].
Please also feel free to write to me directly. Thank you.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
The company and service is a scam. They automatically add you to the yearly subscription and charge you for service. To make sure that they do not get in trouble, they are located in Europe and show you jobs in the United States.
Dear customer,
Thank you for your feedback.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
Experteer is of course not a scam. Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://us.experteer.com/docs/testimonials/review
I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days. If you choose the monthly subscription you receive the monthly subscription, not the yearly. Please do contact us if you ordered a length you did no wish, maybe we can still change.
At Experteer you can find many jobs from the hidden headhunter job market, that are posted exclusively in our network and also many jobs from small companies, that can rarely be found on other job boards. These jobs are worldwide, not only in the US. Our job database is very up-to-date: Currently we provide over 300.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year. In order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.
In case you have further questions, our Customer Service Team is available by phone European time between 9 am and 5 pm and you can also always contact us by email at [email protected].
Please also feel free to write to me directly.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
After signing up, I was very disappointed with the value offered on this site. I just learned that my subscription was renewed without notice and I was charged another 99Euro. Think twice and cancel quickly.
Dear Kevin,
Thank you for your feedback.
On behalf of Experteer I would like to apologize if you were disapponted with our service.
I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
In case you have further questions, our Customer Service Team is available by email via [email protected].
Please also feel free to write to me directly.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
They keep charging me even though I've cancelled TWICE. STAY AWAY FROM THEM!
They also didn't provide much value.
Dear Jo,
Thank you for your rating.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
Experteer does provide value. Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://us.experteer.com/docs/testimonials/review
In case you have further questions, our Customer Service Team is available by email via [email protected].
Please also feel free to write to me directly.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
I cancelled my "premium" subscription on their website in March. They charged my card again in April. After I contacted them they refused to refund my card, claiming that they sent me an email to confirm the cancellation and I did not respond. I do not know if this is true or not, I did not see it. (If they indeed did send such an email most likely like most of "form" emails it ended up in a spam and was auto deleted after a few days.) The idea of forcing me to "confirm" my cancellation through spam folder is a crooked one -- if this is their "procedure", it obviously is designed to steal money form people. Refusing the refund only confirms the suspicion that the whole "business" of Experteer.com is borderline fraud. In any case as their so called "premium" service, it offers nothing that other free sites do not offer. It is copy and paste from thousands of job sites. I can't imagine any serious company would look for their experts in US using "copy and paste recruiter" con artists in Germany.
Stay away!
Dear Ex,
Thank you for your feedback.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
I am sorry if you missed the email asking you to confirm your cancellation. Please feel free to write to me directly and I will re-check for you.
Experteer is not a "copy and paste recruiter". At Experteer you can find many jobs from the hidden headhunter job market, that are posted exclusively in our network and also many jobs from small companies, that can rarely be found on other job boards. These jobs are worldwide, not only in the US. Our job database is very up-to-date: Currently we provide over 300.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year. In order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.
Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://us.experteer.com/docs/testimonials/review
In case you have further questions, our Customer Service Team is available by email via [email protected].
As offered, please also feel free to write to me directly.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
I signed up for a 3 month premium Experteer membership in November 2016 as I wanted to relocate to germany. In January I decided I want to stay where I am, but when I tried log onto my Experteer.de profile, it said it didn't regognize my email anymore. I tried logging in many times, but then realized it might be my membership which expired. On the 27 Feb I got billed 80 Euros for a new membership, and suprize surprise, my login worked on the 28th Feb again! I did not ask for this renewal, nor could I have cancel my subscription as I could not login. The fact that it said my email is not registered at the end of Jan, made me think it is because my membership had run out. When I emailed customer service, and spoke to Sara Bernulli, I was told that they can not refund my money, and that I must read the terms and conditions. Sorry but this is fraud! Do not sign up or use them ever. I had to cancel my credit card as I saw online that people complained that even when they do cancel it, Experteer just keeps on deducting money off their accounts.
Dear Martjie,
Thank you for your feedback.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
Not being able to log in to your account has nothing to do with the agreed prolongation of a premium membership. You can always contact Experteer Customer Service and we make sure you can log in same or next day.
If you do not cancel a Premium Membership, it prolongs. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
Experteer is no fraud but a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://us.experteer.com/docs/testimonials/review
In case you have further questions, our Customer Service Team is available by email via [email protected].
Please also feel free to write to me directly.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
DO NOT BE TAKEN IN BY THESE CON ARTISTS
I have gone to the Police and I am taking them to court!
THERE ARE THOUSANDS OF OTHER PEOPLE WITH COMPLAINTS ALL OVER THE WEB WHO HAVE HAD MONEY STOLEN FROM THEM, DO NOT BE THE NEXT TO SUFFER
Dear Toon,
Thank you for your feedback.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
I cannot confirm thousands of other people complaining about Experteer. Sure, there are a few on the internet but also very positive, even though it is a matter of fact that statistically people publish more negative experiences than positive.
If you do not cancel a Premium Membership, it prolongs. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
Experteer does of course not steal money. Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://us.experteer.com/docs/testimonials/review
In case you have further questions, our Customer Service Team is available by email via [email protected].
Please also feel free to write to me directly.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
Experteer does a good job of appearing professional, but they are internet scammers. I resigned my membership, but made the mistake of not documenting it. My wife checks our credit card statments and did not catch the recurring charges from Experteer. I had a very had time contacting Experteer. They are in Europe with no telefone numbers in their website. When they finally got back to me by email, they said that they could not only not refund my money, but that they could not cancel my membership for another 2 months!
They also have some high pressure resume services that work with them that will find fault with your resume no matter what in order to sell you their services. Scammers too.
Gregory,
First of all, thank you for sharing your feedback. I'm sorry to hear that you had a negative experience with our service, and I want to apologize for the difficulties you had in reaching us. Our telephone number is publicly available online, and we're happy to speak with you on the phone, or per email.
In order to cancel your membership, we require a confirmation - once a profile is deleted, the information and connections are erased permanently, and so we try to ensure that the user is positive about this decision. If you'd like to discuss this matter, please contact our customer service team. We value our customers and are dedicated to resolving any misunderstandings that our users may have.
Furthermore, if you'd like any information on how best to use the site and our service, we're happy to offer some tips on how to optimize your Experteer experience.
Regarding our career service partners and resume review services, I'm sorry to hear that you were unsatisfied with your results. These businesses offer another perspective and helpful advice on how to structure your resume. Of course, CV standards between industries, countries, and job functions, but I am sorry that you were unsatisfied with your experience.
Once again, thanks for sharing your feedback.
Best,
Mia Rafaeli
Experteer Customer Service Team
From the business
Executive and senior management jobs for $ 100k and over. This high-end job search and career service gives confidential access to executive recruiters and headhunters. On Experteer.com thousands of 100k plus job offers for specialists, directors, exec...
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Dear Tom F.,
Experteer informs clearly on the subscription page, that the membership renews automatically. In addition you also confirmed this by accepting our terms and conditions. You may cancel your premium membership until the very last day of your subscription and your cancellation will of course be confirmed. That your membership renewed means, that you did not cancel your membership.
Kind regards
Your Experteer Social Media Team