ExperianReviews 144

I simply was trying to review my credit report. Unbeknownst to me I got signed up for some sort of expensive membership. When I realized it I tried to call their Customer Service hotline, which will not let you speak to a person even if you say "representative" or press 0. It doesn't have the option to do so. After googling "How to talk to person from Experian" I called the number provided. This was busy. I attempted to login to my account. Somehow my previous password did not work, and when I tried to get my username and password again I was told that it would be sent to my email. After 15 minutes it is still not there. A SCAM. AVOID THIS COMPANY AT ALL COSTS.

This is unbelievable, how can one company have such terrible service and such control on your life and business. This company has the wrong information on my report, its literally another companies' info. IT would take 2 minutes to correct if i could get anyone on the phone. They are terrible, someone needs to do a class action lawsuit asap! This company is causing irreversible damage to people daily.

It's practically impossible to get to speak with a real human being at Experian. No matter what number you press on the phone prompts, you can't get to a human. They claim to also offer chatting with a live agent on their website, but there's constantly a message stating that there are no agents available at this time, no matter what time of morning/day/evening you check it. Lastly, you can type them a message and hope they reply. So far, they haven't. I sent a message days ago and have not heard anything back. Their customer service isn't bad, it simply doesn't exist. There is none. They would first have to have customer service in order to be either good or bad. Just awful for people like me who are concerned about my stolen information.

Why can't I file a dispute online anymore? Why change something that was efficient and fast? Now you want us to call and take up so much time for something that used to take seconds. You tell us to call and it is a nightmare to even get through to someone! I wish I didn't have to use this site.

Why is EXPERIAN over 2 months behind in their reporting? Due to EXPERIANS LATE REPORTS they are costing Customers thousands of dollars in excessive interest. I believe this is their plan...

Recently had a question about my experian membership account and they were really rude to me about finding out my score. Be very mindful when using experian bc they're scores aren't correct. I wouldn't pay for the membership because it's not accurate at all. Recently Got Credit Pulled To Find Out My Actual Score and it was 17pts lower than my score on Experian which through me back when they told me :(

Worst company ever! Do not use them company to repair your credit! They hawk credit cards to you and lower your credit if you use them. HORRIBLE COMPANY!

Experian is a platform to scare you into a bogus membership. While they will send you constant emails, you will be ignorned when it serves you. They will disregard all important factors, questions, and resolutions unless it serves them. I have been frauded by a company that is suppossed to protect me from fraud. In fact, my membership jumped 17.04 a month without any notification. So, you contact them to resolve an issue and you are connected to an individual oversees that as no clue about anything. 100% a scam. Why would you pay them when Credit Karma is free!

I hr and 4 calls and transfer later the employees can't speak or UNDERSTAND ENGLISH. A fraud alert was placed we requested it removed we still aren't sure its been corrected and your company has no email to send our power of attorney so you all can speak with my wife to get this fixed. This Veteran family would give Experian ZERO STARS if we could!

Experian kept sending me these pre approved credit cards. I wanted 1 more credit card. Well I was denied and Discover did a hard pull on my credit. Damaged it significantly. I'm pissed. They are getting paid by these companies to do this. The worst company ever. I'm done with them.

Where do I begin? I was looking to review my credit scores before I purchased a home. Honestly, I was trying to understand my numbers before sitting down with a lender. I looked at my bank account, and I noticed that I was charged an initial few for joining to review my three credit scores. However, I saw I was charged an additional 32 bucks each time I came back to check the accounts for clarity. I then contacted customer service, which took 30-40 minutes because the automated system refused to transfer me to an actual person. As a result of my persistence with the process, I got through. The first customer service representative said that she would take care of the situation, and while I was trying to get clarity on why this takes place, the rep hung up the phone on me. Really. I then start over with the automated server trying to get through to a live person. I finally contacted, and the second person told me that I could not get a refund for the charges. I then asked if I could speak to his supervisor, and he informed me that my supervisor was not available on the weekends. I then say so; you are telling me that you all are running a multimillion-dollar business with no one in a position of authority for me to speak with on the weekend. I then asked the customer service rep for his ID number, to which he replied I could not give you my number. Needless the say, I canceled the account, and I am out of nearly 100 bucks with no one to resolve my problem. This company should be ashamed of these business practices. Experian is deceiving customers, not to mention they are not willing to work with customers to solve problems.

Absolute trash, you can't speak to a real person, it's nearly impossible to cancel ANYTHING. Would not recommend at all. They are not up to date with the times, they want you to mail everything, there's no simplicity.

There was error on my credit report. I called Experian to dispute errors. Experian phone reps gave me the run arounds. They are rude. I always had a great credit score. I notice that my score was dropping low after checking my credit score with Experian. When I open account with Experian, I couldn't even log in the next day. They deleted my account few days later. Its shady Experian closed my account. I wish I never used their website to check my credit score. Worst customer service, so I know to use other credit bureau. I

Out of all the credit bureaus, Experian is probably the worse in terms of understanding English. I called a few times and the agents did not understand that my classification should be the same as my spouse if we were both found in the Equifax breach. Do you need a police report for that? I had to pay for a freeze whereas my spouse did not have to. All the agents did was furnish me a copy of my credit report, which I had and it is not what I asked for, which was to correct my classification so I wouldn't need to pay for a freeze or unfreeze.

A few months ago my auto lender made a system error and marked me 180 days late with Experian, Transunion, and Equifax. This error dropped my scores about 40 points with each bureau. I submitted disputes with each company, and was in contact with the lender to correct the mistake. Once the error was fixed, Transunion and Equifax returned my score to what it was prior to the mistake. Experian which had dropped 42 points, returned only 13 when the 180 day late was removed. When I called to find out why they said that there was nothing that could be done and that my score is completely controlled by their algorithm. I explained that when a factor that caused -42 is removed from an equation, the end result would be +42. They either did not understand that simple mathematical concept, or they did not care.

You cant talk to a real person, nor the any of the web sites show you how to REMOVE a dispute. I just keep getting the run around. All the other companies took one phone call done in minutes.
This is the worst service ever. No help for anyone no matter what number i call.

You made me put in a star, and you dont deserve one

After another round of 2 hours on the phone with Experian being bounced around I am in this no win nothing I can do sucks to be you. I bought a car a year ago and agreed to HARD PULL by Carmax. Not anyone else. These idiots have 26 hard inquiries down for me. The other 2 bureaus have then as soft. I have called EVERYONE and no one will do anything about it. The 10 agencies who ran my credit says that only Experian can take them off meanwhile Experian is literally SCREAMING at me telling me I don't understand, there is nothing they can do, so suck it up and I just get to deal with 26 HARD INQUIRIES on my report. At least Eqhifax and Transunion have decent customer support but these idiots - I was so angry my phone almost ended up against the wall. Experian needs to be FIRED and replaced with a better CRA or just leave it to two.

Sincerely 26 HARD INQUIRIES ON MY EXPERIAN REPORT THANKS TO PNE OF THE WORST COMPANIES EVER.

My experience came form an alert from a false/unknown inquiry on my credit report that EXPERIAN SENT ME as a possible fraud. The website said to call the company who made the inquiry, then call experian if the company won't help. The company was not answering the phone and there was no voicemail, so I called experian. Big mistake. The lady barely spoke English, she was a condescending and most unhelpful person who was walking around OUTSIDE during our call and the wind was blowing into her phone. She said my phone was breaking up! And I said no mam, you were walking around outside. Anyway, I asked for a manager who speaks English as she tried HARD not to put me through to one. She left me on hold for over a half hour before I realized a manager wasn't coming. I am disgusted that she gets a paycheck for acting this way and she needs to be fired immediately... if all the staff is like this, I guess I picked the wrong line of work. You need no skills. Just walk around on your cell phone and answer the phone for experian. You don't even need to speak English... or be helpful or know anything except 'we can do nothing.'