ExperianReviews 144

First of all you can never talk to a live person. You report incorrect information. Once a charge off is reported, say 6 years ago, the reporting company should not have a right to report the payments currently late. The reporting company chqnged the way they were reporting the old write off and started showing payments not being current. You can't have it both ways. When the reporting company shows the account 30, 60, 90 and then written off from 6 years ago you cant go back and show current amount owed on a monthly basis. EXPERIAN SHOULD KNOW BETTER TO REPORT IT LIKE THIS. I tried to have it reported correctly and experion did nothing. This is supposedly coming off my credit in may. This was citizens bank credit card services.

The automated bot needs to ask less $#*!ing questions and have the option to connect to an agent from the getgo. And the agents shouldn't start off saying that a refund doesn't typically happen. Then turning around and saying they'll contact someone higher to request an approval. So even they they gave it to me as a one time courtesy I'm still giving this 1 star review for the customer support.

The street address where I live is unusually long. My credit report on Experian shows all sorts of different addresses, all of which are errors because of computer screw-ups of my long address. Will Experian allow me to fix this easily, NO! They want me to call them and talk to some nincompoop phone clerk.

Experian has had numerous cyber break-ins. I trust Experian as much as I trust a used car salesman. ZERO

To put it simply, Experian sucks.

My card is being charged every account I have on my phone shows no connection. The woman hung up after I told her I am being charged an I needed to speak with billing. Super unprofessional and rude still paying for someone else report and with that not being fixed is allowing a mystery membership to be paid off my card. Fraud is ok with them...do not trust their employees with your information

Experian does not provide billing statements, they say you have to check your bank statement.
How do I reconcile a bank statement with without a billing statement.
Turns out they have been double billing me for years.
You have to wait awhile to speak with a supervisor, because they are always tied up on calls.
They really have not helped much with my credit score either.
Customer service is not in the US either. They also do not have proper security protocols for a foreign country, instead of having to key in my private info, I have to provide it verbally. That is not protecting my information! They billed the 1st of the month and then the end of the month.
Customer service, while they were very polite.
The Phillipines is a 3rd world country and have lax laws around security. The company I work for had issues with PH workers scamming customers, lots of fraud there.
Do you want your private financial exposed to someone in a corrupt 3rd world country?
Here what they will tell you, "We don't allow phones or pens or papers in the call center." How would that stop scammers? There are a lot of people with photographic memory or a great recall.
Needless to say I have canceled my account.
There are no refunds, but after prodding I was at least able to get a refund for this month, but now have to go thru all my banks statements for the last 4 years or probably even longer to see how long they have been double billing me.

"30 day free trial"... except will charge you $30 at 7 days in. They did not provide any services within the 10 days I've had the account thus far. They took a ton of my personal information though. And suspiciously I've received record number of scam calls since I signed up. Buyer beware.

I was applying to refinance my car loan with Open Road Lending. When you finish the application, the Experian Credit Report has an advertisement that makes it look like you need to fill out your information with them to continue with the application. As I reached the end of filling out the Experian subscription, I realized I did not need this for my car refinance and logged out. The following day I woke up and checked my phone and saw that the Experian Credit Report tried billing me $24.99 but had been declined. They must have had an old card on file that I used before and tried running the card.

After receiving an email confirmation, I tried to reply to Experian multiple times, asking them why they were running my card and to stop. I tried contacting them through the app, but you can't get past the updating of your card part. They have now tried billing me six times. Really! Something must be wrong if you must run a card six times. That's ridiculous! So, if anyone from Experian is out there and can fix your mistake, that would be great.

What a load of bollocks.
Just interesting in selling you high rate products even when you pay your commitments off..

Absolutely trash operation, send you in loops for every process and apparently their employees are afraid to do their jobs and can't be reached for simple processes and requests. If a companies only goal is to burn people it shouldn't be a company. Hire representatives to assist people calling or dissolve as an entity.

I subscribed to Experian's Premium Reporting service at $24.99 a month plus tax. I changed my payment method and after several months I realized they were still billing both cards for the service. I cancelled the service and I had to cancel both credit cards and have them reissued. I spoke with Experian and they refused to correct the problem claiming I was paying for two separate accounts and there was nothing they could do about it. Do not use this service. Imagine a company that rates your credit and steals your money. I'm not sure if ironic is even the appropriate term.

Impossible to actually speak to a human. Horrible customer service. If my credit union was paying the membership fee I would look elsewhere.

I had never enrolled in monthly subscription - Experian charged my credit card monthly. This is fraud. It was a one shot to pull my tri merge credit report. I am filing a fraud report.

I created an Email with password for a Basic Free look at my Credit Score. I never started a Subscription nor gave out my credit card, not authorizing for them to bill me. Then I started getting charged $29.99 plus $2.99. What a scam. I turned it over to the fraud department and ordered a New Credit Card. To use my Credit Card without Authorization and the Customer Service is Terrible. This is the worst Credit Bureau.

When you log in, you're greeted by a page where they've prepopulated your credit card info, and where the "buy" button is visible, but the "not right now" button is off the screen. And they've set it up to where it looks like just another button to click through to get in. See the attached screenshot and you'll see what I mean. This is not how above-board businesses operate.

Their phone system is set up to cause you to have to go through prompt after prompt to get to speak with a person. Before you do, the system may hang up on you. For one event, I had to call Experian 6 times before I got everything worked out. Unlike Equifax and TransUnion, you cannot dispute anything online; a phone call is the only way. Conveniently for them but not for you, the call center is only staffed on non-holiday weekdays during normal business hours.

Honestly I feel like Experian brings people down more then helping us out just because our credits are so quick to drop but so hard to bring back up like they update every month apparently and I pay all my bill in time and I still never get a increase score but when I miss a bill one time my score so quick to drop I don't get how that works

My credit score is always 40-55 points less than the other two major reporting agencies. Response to my inquiry was less than stellar claiming they use different factors. But, agent couldn't or wouldn't disclose what those factors were and recommended I use their "BOOST" feature. Big deal, it raised my score 5 points. Most lenders I've worked with are aware of this issue and don't use them. To my knowledge their rating system has never affected my ability to get credit. You're better off just ignoring their service and don't spend your time or money on them. I always direct potentional creditors to check my Equifax and/or Transunion scores first.