Evolve Vacation RentalReviews 1,238

I like the rate analog. But I struggle because once you apply a minimum, it is the same going forward, so smart repeaters find the rate in the low period and rent
It for a high use period. Would rather have a calendar based rate system.
I also struggle with the one price fir all rentals for the property protection insurance. My guests who are renting a ine bedroom pay the same as guest who rent a 10 bedroom. That needs to be prorated.

Good response on services.
Thanks you for watt you do appreciate.

I have called a few times with questions about rental property, that are always very happy to help.

As I said before I'm new at this and evolve has walked me through every step of the way. They have my process less stressful.

Our stay was amazing, right as we pulled up the place was beautiful, impeccably clean, very beautifully furnished. It was five minute walk to town where all the shops and restaurants were We had all we needed in the kitchen to make our stay very comfortable. The master suite was comfortable and the views from the balcony were breathtaking. We highly recommend this five star diamond -we will be back

I have had nothing but problems from the start. I was given incorrect information when we signed up. Then the photographer you hired did not listen to what I asked for, took horrible pictures of the bathrooms and outside, and left the lights on and curtains open. He was there on Monday. Our neighbor called Friday to let us know the lights had been on all week. I hired my own photographer to take pictures. I have had those for 2 weeks now and have asked 3 times how they need me to send them (email, Dropbox etc). I keep getting the same email telling me they need to be a certain size. I KNOW THIS ALREADY. I have told them they are the correct size, and no answer as to how to send them to Evolve. The communication is HORRIBLE! When our listing went live, I was told it would be on all the major sites. 20 days and 2 emails later, with me asking to cancel, and it is finally up. I have had NO BOOKINGS, and feel like our listing is lost. It has been almost a week since we requested a cancellation of our contract. I continue to get aggravated with each passing day. I want to cancel our contract due to lack of performance by Evolve.

Evolve dioes not verify guests before accepting them and they put negative financial responsibility on owners by garnishing money from owners' accounts

Had a guest spend an extra night without paying, brought it to Evolve's attention along with time stamped video of when they came and when they left along with conversation about them thinking about staying another day. Was told they have conversation with this guest wanting to spend another night and Evolve explaining how they need to go to the portal to book another night, (which they did not do)Sent this to the case worker and was assured there was plenty of info to collect. Then I was told by another Evolve employee that the guest did not respond so there is no recourse for me. So what am I paying Evolve 10% for?

Evolve is very prompt to solve and answer questions about anything concerning your business. And if they don't have the answer they will find a person that can help you in any situation. We are very pleased to be able to do Airbnb and to have Evolve as back up support! Don't be afraid, sign up, you will love it!

Evolved has helped us get started with our rental.

I've been using Evolve services to rent my vacation home for 2 years. I hesitated at first because their services sounded too good to be true. They allowed me to try their services for 3 months and if I wasn't satisfied I could cancel. I'm so glad I gave them a try.
They took great pictures of the property, they advertised on different websites and they kept me booked. They have 24/7 guest support.
They are very prompt and professional with their responses. I'm not very good with the computer but when I have a problem they are so eager, patient and kind to walk me through areas I'm struggling with.
I love that they send out reminders of guests arrivals, and ways to strengthen their core values, and prompt payments. When I have a guest/owner related problem, they see to it that there's a fair resolution.
I love working with Evolve. They are a supportive team and I get personal time to do the things I love to do.

I have been with Evolve since it's inception and over the years as it's grown it has become more obvious that the owner's have less say on how they want their condo handled. Up until the last few years I have been an advocate of Evolve and let other owners know of Evolve. But the growing lack of sensitivity to our needs has me very concerned.

The 10% evolve fee will also be charged on your cleaning and dog fees if applicable…. Makes the true % paid by owner more than 10%

I am very pleased with Evolve. They assist quickly and make renting a positive experience.

Evolve has done very well for me keeping my house booked most of the time. The communication for the bookings is great, a good amount of information and email updates.

Pleasant Customer Service always ready to help and knowledgeable

We have used Evolve service since October of 2019. We've had customers that had party that Evolve has taken care of, Evolve has also taken great photos of our home 2x since we have updated our place. I feel Evolve tries to take care of us.