On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We enjoyed our stay at the Mermaid House thoroughly. Communication with the Evolve Team and the owner was outstanding and very clear. We highly recommend.
We have stayed at this rental several times and it never fails to please us. Spotlessly clean, and in a great spot right in the middle of all the downtown activity in Grand Haven.
Easy booking. Great vacation and clean, relaxing property. Updates and communication along the way was very helpful. Thanks!
Evolve kept me well informed of any and all info necessary along with weather conditions and road conditions
We celebrated early Christmas, 6 adults and four kids under 5. The home was quite spacious for the active toddlers. The home was very well stock with necessities! I contacted the host twice and their response was kind and professional. Highly recommended!
I booked a house on VRBO. The next thing I knew, I was involved with Evolve. I was told I had to make payment to them, not through VRBO. I was told I had to create and account with them which I did not want to do. I thought it might be a scam at first. I spent some time making sure it was legit. It cost me hours of my time to get the payment made without creating an account. It created a lot of anxiety worrying if Evolve was legit and if I would have a place to stay when I got to my destination. What's the purpose?
Cabin was very cute. However, there was not enough supplies for the 8 people staying. (dish detergent, toilet paper). No shades on the windows.
This home was perfect for our little vacation. Enough room for 3 people comfortably. I would highly recommend this location and would book again if we traveled back.
We had a wonderful time, Cabin was great, very clean. The creek water giving off such a peaceful sound of running water, it was awesome to just sit out on the porch with the wood stove going, listening to the water hit the rocks, melted the work weeks troubles away!
Very easy experience with Evolve. They were easy to reach when we had any issues and responded quickly.
Our rental was just as beautiful as the listing. Perfect location in a very nice neighborhood, close to everything we needed. Lots of walking paths around the lakes too. Our house was clean, well maintained and had everything we needed. Good communication with the owner as well, we would highly recommend!
The whole experience from beginning to end was seamless. The property was clean and well equipped. There were absolutely no negative issues.
Took my husband for his birthday. Exactly what I was looking for, close enough to everything but secluded enough for us to reconnect.
Had a wonderful time, everything was beyond nice and hospitable! Exceeded our expectations.
Renting a large well equipped house to gather the whole family is very special. Evolve provided us with a great pet friendly property that met our needs and worked out perfectly.
Six of us visited family in Bloomington for Christmas. The home was just right for us and two small dogs. Enough space and supplies plus holiday decorations to help us feel at home right away
Off the beaten path. A relaxed setting. Beautiful landscape. A caring host. There is plenty of space to stretch out. Deer and birds can be seen outside.
There was an error in believing the Evolve charge was fraud in my credit card… as I booked it through VRBO, Evolve vender was not recognized. Within minutes, the mistake was corrected by myself. Evolve let the paperwork sent to them by my credit card company sit on a desk for weeks, thereby holding up releasing the funds to the homeowner. It took 3 calls and about 2 hours of conversations between all parties to determine the holdup of payment to homeowner. By the way, causing her to have penalty fee from her bank, which I reimbursed her for out of my own pocket. No explanation from Evolve to explain why paperwork had not been filled out despite ALL parties agreeing the charge for rental stay was valid. I rent very often through VRBO, but if it's an Evolve managed property, I will NOT choose to be involved with them. Egregious and sloppy handling of a simple mistake with a simple solution to rectify.
All I can say is our vacation was nothing short of amazing. We all enjoyed the home. There was enough room for all of us. We had all we needed in the hm even of we didn't ever decide to go out. The home was beautiful. The only thing I would suggest is getting some living room curtains. I didn't really like the open window. Especially at night. But overall this home was very comfortable and it made you feel at home.
We attempted to use this management company in Summer 2021 on a condo. After an absolutely horrible tenant and harassment by our HOA, we decided to cancel and rent as a long term rental with our Realtor managing instead. I contacted Evolve to cancel, which I thought they did, and moved on. In late December 2023 I received an email from Evolve that someone had booked our condo. I contacted Evolve immediately and they were super friendly, acknowledged the error and let me know that my condo was no longer listed. All good. Now, a month later I received a $183 charge for cancelling the booking, which should have never been booked in the first place. No resolve at this point, only that they would "look into it"
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account