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Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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We spent a special family Christmas perched atop the pacific ocean teeming with the most spectacular whale show.
Me and my 3 loved out stay in the woods! The snow fell, it was enchanting!
Mark was fabulous at moving snow for us to be able to drive safely!
We plan to return!
I asked questions before arrival and after departure. Never got a single reply.
Nice location in Tarpon Springs. Nice condo. Don't like Apple TV. Could not get regular National tv stations. We missed our team in the football playoffs.
Very beautiful home and well maintained. We didn't have any issues with our stay. I would definently stay there again.
We had a great experience. The cabin was clean and well stocked. We had a great time and would recommend to others.
It was a very relaxing and comfortable experience for our first stay on the big island of Hawaii. The home was located in a slightly remote area but was centrally located to the places we wanted to visit. We had use of the whole house.not just a bedroom or two. The home was a 3 bdrm 2 ba, clean and with helpful notes posted about and a nice view of the ocean from a large porch area with a breakfast nook and a BBQ, which we used several times during our stay. The home was clean and we treated it as our "Second home", and already are planning a trip back next year. The hosts were very helpful and the check-in and checkout process was very easy.Overall this was so much better than a hotel.
Excellent all the way around! Smooth on everything.
We enjoyed our stay and everything was exactly like its stated on the website. Clean and comfortable. Cozy. It was a great getaway before the holidays.
This lodge was an amazing place for our large family and we had a great time. The reason for the low rating is that upon arrival, we were notified that someone else was staying in the building and that quiet hours begin at 10:00 pm. Had we known this prior to renting, we most likely would've looked elsewhere. We have lots of young cousins that see each other once or twice a year and trying to keep them quiet after 2:00am is a challenge and it's definitely not going to happen at 10:00pm.
I feel this is important information that needs to be included in the description of the rental. We always want to comply with all rules set forth by the owners.
I was rated low by the owner (probably because of our kids and quiet hours). Again, none of this is mentioned in the description of the rental.
We left the rental in better condition than we found it. We took out all of the trash and all dishes were done. This is a great place to stay and would love to stay there again, but quiet hours wouldn't work for our large gathering.
Hi Carol - thank you for your review. We're very sorry to learn of the impact the unexpected quiet hours had on your stay and appreciate you taking the time to share about your experience. We will be sure to pass your feedback along to our team to be considered as an addition to the listing moving forward. We are glad to hear that despite the quiet hours, you and your family enjoyed your stay and hope to have the opportunity to host you again soon!
We stayed with our parents and the house was comfortable and pretty. So convenient to all we wanted to do in the area. Check in was easy and directions/instructions were clear.
We were disappointed, the dishwasher was leaking. We called the maintenance company and they did not have anyone to fix it.
Hi Michelle - thank you for taking the time to share about your experience with us. We're sorry to hear that the issues with the dishwasher were not resolved during your stay and hope you had the chance to let your guest contact know about your concerns as well. We hope that you were still able to enjoy your stay despite the leak and hope to have the chance to host you again soon!
Nice place. Had a little trouble with the key pad
getting in but other than that no problems (living room TV needs work)
We had a great experience with Evolve. Brandon was very receptive to any questions we had and provided us with great customer service. We would use Evolve again.
Very nice and very easy!we did enjoy our stay! Very comfortable communication with the agent.
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Hi Shoni - we're sorry to hear this was your experience. We took the time to look further into your reservation and see we received one message on 11/28 to which our team responded to within a few hours on 11/28. We sincerely apologize for any issues that occurred with our communication and in the future, welcome you to give us a call at 877.818.1014 or reach out to us on our social media accounts if you have any trouble getting a hold of us. We are always happy to help connect you with the right representative. We appreciate your feedback and will be sharing it with our team to ensure we are working toward finding any opportunities to improve our support systems.