On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All you get is charges as the property owner. Evolve rented my property and the Guest trashed it and they do not cover the cleaning and damages. They give you run around even though they charge the guest for CLEANING AND DAMAGES
Fantastic place -comfortable and inviting -highly recommended for a great getaway for 2
We enjoyed our rental, booking with evolve was easy. Our unit was easily accessible and was comfortable for our family. We will def book again!
We rented a place on Dec. 19,2023 but realized we couldn't go up on the dates I chose so canceled on Dec. 20,2023. We looked at the credit card statement on Jan 30.2024 and realized we hadn't received our deposit. It took a few phone calls but eventually, they realized they had not refunded us and did so on Jan 30,2024. If we hadn't checked we would not have received our money back.
Hi Rebecca - thank you for taking the time to share about this experience with us. We sincerely apologize for the error and are very glad to hear that our team was able to make this right once you reached out. We appreciate your feedback and hope to have an opportunity to host a future stay of yours.
The view is amazing and nice size bathroom. The bed was very comfortable, we did not end up in the middle. Outdoor seating area was great at night with the heater. We will 100% be back. This is our third year renting from Sliding Rock and this has our best cabin so far.
Cabin was beautiful and the views were amazing. Close to so many things to do. My family had so much fun. Even did some whooping and wood knocking looking for Bigfoot! Thank you for a great vacation. 💜
Very nice…. The place was perfect for us and the folks were very nice and very friendly.
Beautiful house very conveniently located to WEC! We absolutely would stay here again
Studio was clean, had some little extras like k-cups, 2 bottles of water and several kinds of spices and seasonings in the cabinet. Bed was very comfortable and there were plenty of pillows. The WiFi was good enough for me to work online while there.
Highly recommend using Evolve. The home was spotless and well stocked with everything you could possibly need. All linens and towels were provided so that was a plus. Bed was comfortable. Excellent communication from the rental staff - very clear and easy check in and check out information.
Description of the vacation rental was on point and had a lovely time.
The cabin is great it has pretty much everything you need the only bad thing about the cabin are the twin beds you can feel the springs and very uncomfortable to sleep in other then that great cabin
The Evolve team was easy to reach and quick to respond to queries - they were able to get us into the property we had rented early when the weather turned bad and plans we had for outdoor activities in the area became impossible.
We enjoyed our stay in Kona. The condo is located in a great area, close to everything. It was stocked with everything we needed. We especially liked the camping chairs, washer and dryer, and extra towels. The only thing that was confusing was the key box. We arrived very tired, late at night and couldn't see the dark keypad above the door, only the easily seen key box. We kept trying the code and couldn't open it. We started to panic and finally saw the dark key code pad. I think the key box should be removed to avoid confusion! It got a little warm because the air conditioner is set at 77, but there were plenty of fans.
My crew was working at the nearby Dollar Tree warehouse. So having the comforts of home always make it easier, and we thank you letting us use it. No complaints, it was an enjoyable stay.
Can't say enough. Cabin in beautiful and spacious! The photos DONT lie! All the amenities you need! Plenty of bathrooms for a bunch of women on vacation. Hot tub warmed up quick, 2 gas fire pits, indoor fireplace which got plenty of use in the month of January! Keep in mind you will need to buy wood if you burn a fire every day. So what the cabin had so much to offer! And wood is easy to buy. Bottom floor has a pool table darts wine frigerstorvsnd sleeping quarters. This Cabin is very close to wineries, gold mine, down town, hiking and wallmart! Hard to believe there is a better place than this to rent! The owners are fantastic!
This condo is directly across the street from JE Marriott and the beach. Well kept! Perfect for 2 people or a small family
The local representative was lovely. Divina responded quickly and graciously. However, the Evolve team did not respond timely and were not able to help me. I would not recommend Evolve to anyone. I almost went with another VRBO because of their lack of responsiveness. I would avoid renting another house associated with Evolve.
Hi Suzanne - thank you for taking the time to share your feedback with us. While we are disappointed to learn of the difficulty you experienced communicating with our team, we are pleased to know that you contact, Divina, provided you with efficient and helpful responses. If you have any remaining questions or concerns for our team, please do not hesitate to reach out to us directly on any of our social media channels or by giving us a call at 877.818.1014 and we are happy to escalate the issue. We appreciate your review and will be sure to share your frustrations with the rest of our team for further consideration on how to ensure we are providing the services we aim for.
The check in experience was fine/no issues. However, given the cold weather we would have appreciated the heat being turned on prior to our arrival.
It would have also been helpful for the person checking us in to give us a tour of the property, point out where the thermostat was/how to use, how to operate the spa, answer any questions, etc.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi there - we're very sorry to hear this has been your experience! For quick reference, here is a link to our policy that breaks down everything we are able to cover: https://help.evolve.com/s/article/What-damages-are-covered-by-Property-Protection-Plus
We're always happy to chat through any open requests you have to ensure we receive proper documentation and are able to help. Please feel free to contact us on our social media channels at any time. Again, we're sorry to learn of your frustrations and are here to support you during our partnership!