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Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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Was a great rental. Love the decor and coziness. The loved being in the lake. The owners were great too!
The service was fine, but the fees that are charged for a vacation rental are too high for what is provided.
Perfect location. Hot tub needed to be badly cleaned. The home lost power our second day and after trying to reach the property manager twice, we never got a response. Power eventually came back on. Evolve never bothered checking to make sure we had power returned. Had we received any form of communication from them, I would have given this listing a full 5 stars.
The condo was very clean, inviting, and comfortable. It had all the necessities to make it feel like home- especially when cooking an Easter dinner. The location was perfect- close enough to downtown CDA but enough distance to not hear too much noise at night. I would absolutely stay again and again :)
We were very pleased with the accommodations. The rooms were nicely decorated and maintained. The upstairs bedrooms were more than adequate and comfortable.
It was easy to book and information came in in a timely manner
Home was super clean and organized…pretty much everything a family would need to enjoy a beautiful backyard with Salt Water Pool! Evolve was accessible, helpful and timely in answering any questions…great experience…thank you!
Our property was fantastic. No complaints about that. I will say it was rather irritating that we were given incorrect punch codes to get into the place. They were codes that were over a month old.
Evolve staff is always very quick to answer my requests and get them completed as soon as possible!
PURCHASED THEIR VACATION RENTAL FOR MY HUSBANDS BIRTHDAY. IT WAS EASY, PROPERTY WAS CLEAN AND QUIET. IT WAS EASY AND THEY EVEN SPLIT THE PAYMENT SO IT WASNT A FINANCIAL BURDEN
We recently had new pictures taken of our condo which is hosted by Evolve. Everything went smooth. The photographer was professional and on time!
No guarantee - I had a booking reserved for over a year and they called the day before arrival to say the host was cancelling. We had it reserved to watch the solar eclipse - by then everywhere else was booked or charging incredibly high prices. They gave a refund and mentioned other locations (for 2x the price) but made no efforts to adjust the price or make amends for the last minute cancellation. We were left without a place to stay.
Update - the owner of the replacement place I booked through them just emailed me to cancel that one as well. He said he didn't know why it was still listed, it was sold months ago. Evolve cannot be trusted to provide a reliable booking.
We loved this house, particularly the open plan living/dining/kitchen area and the great outdoor space. I was initially concerned using Evolve because I am used to renting direct from owner, but both owner and host were accessible and responded to my requests.
The evolve representative could not have been more helpful in answering my questions concerning the taxes for 2023. This young lady was well-versed and skillful in how she found an answered my questions. This experience only further enhances our respect for evolve and the wonderful employees that You employ. Thank you!
The only reason I didn't give it a five star was because a stray dog for some reason has been here and barking at 4:00 in the morning. Not sure whose dog it is as it didn't have a collar. Friendly dog though. We didn't feed it or give him water hoping he would go home. The parking is up a hill so it would be hard if you had more than one boat to hook up to electric. The place is exactly as listed.
We stayed in this place for four nights, and were pleasantly pleased with everything about it. The hosts were amazing, the location far enough away for quiet nights, yet close enough to town. We highly recommend this home for your older family, (the decorations are not suitable for young children).
Great place to stay! Minutes to Lake Tenkiller. Big carport for the boat. Very Clean and a nice welcome basket! Loved it! Definitely stay again.
Our stay in this property exceeded our expectations. It was spotless, cozy, quiet, comfortable and had everything we needed and more! The owners are delightful and added extra touches to make us feel welcome. Fresh fruit, a basket full of snacks, ground coffee and again, MORE! The kitchen had everything! We would definitely stay here again and highly recommend this guest house.
Recently I had like the third issue with my Evolve recommended cleaning partner that I was trying to resolve. I first texted to resolve the issue and I was making progress with the first customer service person (Bryan) who responded. But then, every time I texted back, I got a different Evolve rep - and every time, I had to start from scratch by verifying myself as an owner and starting all over with the issue. Finally, after about 5 people, I gave up and called the following day - where I had to start from scratch all over again. If text problem resolution is an option you offer, I think that's GREAT! But there needs to be a system in place to prevent frustrations and inefficiencies like the one I encountered. It is a waste of your customer service reps' time - as well as a waste of mine. And when there is already a problem at hand, the inefficiency is quite frustrating.
Since then, I have encountered helpful people via the phone and email - but I've noticed your response time is not what it used to be - and again, there seems to be no common database where your reps updated themselves on the issue before asking the owner the same questions all over again. I have filled out the survey online - now almost a week ago - for a new housekeeping partner - and still have not gotten a list of my options. Additionally, I asked to have text and photos revised to more appropriately represent my rental to guests and the response time has not been as good as it was in the past. All in all, I really love Evolve - but since you asked, this is my honest feedback.
Thank you -
My overall bookings are sooooooo far down from my history with my previous management company. I was renting about 95-98% of every month. As it stands now, I've only had a handful of Evolve rentals in over two months and I have absolutely nothing on the booking calendar. For the future. It is really starting to worry me.
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Hi Taylor - we appreciate your review and are incredibly sorry to hear this has been your experience as a guest with Evolve. We took some time to dig a bit further into your booking and see that the original booking was canceled due to the owner moving to a local management company that was unable to honor existing bookings. We are even more disheartened to learn that the alternative booking fell through as well. Regardless of reason for either of these cancellations, this is not the experience we aim to provide for guests and we are terribly sorry we missed the opportunity to host you. We have shared your feedback with leadership members that oversee guest experiences and are actively discussing ways to make improvements to the way in which cancellations are handled and even better, avoided. Again, we appreciate your feedback on the matter and wish you the very best moving forward.