EVINEReviews 120

Shop HQ refuse to return my money for return gold items that I have purchased
This happen when the pandemic start
I'm talking about thousands of dollars
I contact the corporate office and they told me this happen to long ago and is to difficult to help me
I'm in my late sixtees I'm vulnerable to people talking advantage of me
They took my savings and I don't know what to do.
I wish somebody advice me
Thank you for reading

I bought a refurbished apple tablet and it never worked for me. Called evine many times, they gave me a number and where to go. They wanted to charge me $125.00 and I said no. They told me I could go to apple store. In the mean time I was going to send tablet back and dropped it and a crack was in it. Evine would not take it back. The lady at evine said they do not check these refurbished when they are sent to them. They don't know if they work or not. Anyway I am paying on ax$500.00 dollar tablet I have never been able to use. This will take years. Apple told me they would charge me 500.00 to fix. Eve though the tablet was cracked they know I could never get it to work anyway. Don't trust evine.

Be careful when you purchase from Evine. Purchased item, then my credit card got stolen. Updated my payment account at Evine when they notified me payment did not go through. I called them to confirm they received the new information. Two month later a collection agency called. I had to pay them and then two month later called me again. They said Evine did not let them know the account was updated and satisfied. Another problem I had with them is when I ordered an item and updated my address for it to be shipped too. When I did not receive it, I called them. What did they say about it. Contact your Post Office or hope it gets returned or forwarded to your new address. Not a thing they can do. This is the last time I will order from them. I going to stick to HSN or QVC, they have much better products. They would refund my account or send me a new item

Evine holds no comparison to HSN or QVC on subscription/auto flex items.
The accounting procedure is not the same as quoted by host for value pay.
No two reps give the same explanation -it is as if they have no clue.

I will NEVER use Evine again. They have randomly charged my debit card and not in
Standards witht the host quoted value pay. The refunds are marked on the account however take 2 weeks to be processed -stating it is the bank. When the account shows the returned item received but you call and the refund has not yet been processed.

Good luck Serious Skin Care - I've moved on to another skincare line after 12 years with you.

Since 2005 I have purchased ISOMERS skin care from ShopNBC/SHOP HQ /Evine. LOTS. And sometimes a computer, shoes and other expensive items. This FRAUD of a so called company had the gall to check my credit, affecting my credit score, even after my CC was stolen! And I had already called to give them the new one and explained... but oh nooo, they didn't get it right and apparently still sent me to collections?! I tried to do it myself on_My ACCOUNT in their website-put in the new CC, and their system won't allow it. Now, it says I can get value pays or purchase. I really just smiled at this point... I was truly the most loyal Isomers customer, literally thousands and thousands of dollars. Purchasing every time they presented. I smiled because I actually felt relief, I will MAYBE order directly from Isomers, in the future. We will see, because they keep jacking up their products at crazy prices at Evine compared to their European prices (@other shop-online co.) I mean jacked up to the tune of $300 more for a serum! This is the greatest example of usurious, devaluing of loyalty, customer uncare and ungratefulness. So bad and sad for Isomers to be associated with their kind.

Worse company ever! I will never order anything from these thieves. I sent back some cheap boots and paid $12 for priority shipping to them and they said flatly since the boots were outside the 30 day policy they would not refund my $$$. They can keep their junky secondhand products with customer service like this I can spend my $$$ elsewhere easily. Buyer beware. They wanted to keep my $$$ and the boots! Yeah right... NOT happening

Awful company. I purchased an expensive watch for my husband's birthday, and the watch was defective. Evine would not take it back because it was over the 30 days, although the watch had been opened less than a week ago. Customer Service throw the policy at you, without consideration of any special circumstances. Clearly they value revenue over customer satisfaction. Bottom line, I'm out of my money and my husband without the watch. This will be my last dealing with Evine.

I was interested in a few clothing items and when the sales rep gave me my balance, I questioned why it was so high. She immediately wanted to transfer me to her Supervisor to check the price. Of course, the price was much higher than shown on television. Also, the rep had already charged my Debit Card! Now, even though I made it clear to do not run my card until we confirm the prices, I have to wait 3-5 business days to have this transaction reversed! I will never purchase anything from them! Ever!

I have shopped w/ Evine for many years and recently paid off the credit card I had w/ them. I recently ordered an item from them w/ my own bank credit card and got an email that a credit check was made through one of the major credit companies, equifax! What the hell? This was on Val u pay and my own personal money and they do a hard credit check? Horrible! I will never shop w/ them again! Never knew this was being done and dont know what the benefit would be when ordering from them. Lesson learned the hard way!

I had a really solid payment history with Evine. It took me a couple years to fix a past due that they were the cause of. I was paying my bill on time according to what was due on THEIR website not the bank website. It was a new account and when I made the payments it was always accepted just fine. Turns out it had to be made directly to the bank. I was late one payment due to the info being different on the website. They said it wasn't their fault of course. OK so I fixed it and have been on time ever since. My punishment was to take away my easy pay. It was never restored. Apparently even though it has been several years one late $25.00 payment and I lost that forever. I built up to a line of credit of $5000. 00. In the month of February 2018, I made my March payment on the last day of February so it did not count as my March payment therefore I showed past due!
I was not past due. I called and They told me no problem they would fix this because it clearly showed my INTENTION was to make the March payment. Then he said no payment would be due until May. Well now my credit has been lower to $1900 which is my balance due and my interest rate shot up! And because of whatever they did this happened on a couple of my other credit cards as well! They told me nothing would be reported to the credit bureaus. Now I am going to have to check my credit reports. The only way my other companies would get on the band wagon is if the did the very thing they said they would not do. No more EVINE here folks!. They have shown me that I clearly do not matter!