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EvilControllersReviews 3,811

4.5

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EvilControllers Reviews Summary

Evil Controllers has garnered a reputation for providing high-quality, customizable gaming controllers, with many customers expressing satisfaction with the product's functionality and design. The company's customer service is frequently praised for its responsiveness and support, particularly in resolving issues and accommodating special requests. However, common concerns include lengthy shipping times, especially for international orders, and occasional product defects that require returns. Despite these drawbacks, the overall sentiment leans positive, with many customers appreciating the personalized service and the company's commitment to accessibility for gamers with disabilities.

This summary is generated by AI, based on text from customer reviews

service
454
value
1,388
shipping
1,061
quality
1,390
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4,012 reviews

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Texas
1 review
0 helpful votes
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Amazing as always
January 29, 2024

I've been a customer since 2015 and Evil Controllers always come through.

Date of experience: January 22, 2024
New York
1 review
2 helpful votes
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These work as they should, overly priced in my opinion.

Date of experience: January 22, 2024
Canada
1 review
0 helpful votes
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🔫🎯
January 28, 2024

Overall great service decent delivery time, no false promises. Great product and service 🔥

Date of experience: January 21, 2024
Illinois
1 review
1 helpful vote
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Controller came broken
February 8, 2024

Bought this on Dec 22nd 2023 and only got it on Jan 16 2024. The home button randomly flashes, the y button randomly presses and lastly I can't even remap my shift paddles with how long an order takes you'd think the controllers would be perfect but no. I can't even play any games with it since the y button presses randomly and gets stuck it's like a rapid fire on the y button

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EvilControllers attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2024
Ohio
1 review
0 helpful votes
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Easy to order
January 22, 2024

It was easy to order but do your research on what will work for you.

Date of experience: January 15, 2024
GB
1 review
0 helpful votes
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Great
January 20, 2024

But had to wait a long time, but answered any questions I had

Date of experience: January 13, 2024
Mississippi
1 review
0 helpful votes
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I paid for express shipping still took 11 days
January 10, 2024
Updated review

NEED MORE OPTIONS they are extremely Limited bought an all black controller everything but buttons really wish I could have got black buttons

Date of experience: January 2, 2024

I really like controller
July 6, 2022
Previous review

Wish you had more cosmetic for controller. But I will be buying another one

Date of experience: June 6, 2022
Texas
1 review
1 helpful vote
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I requested 2 phone calls and no one called me during scheduled time. I am very grateful the controller was able to be fixed but when a emailed after the controller was received by your company for a week, the response was only that it was shipped back with a tracking number. I have never heard what was the issue with the controller if it was a defect or something else. No response other than it it was being sent back. I do appreciate the controller being sent back after a week abd my son loves it. The controller now works great and he is enjoying it very much.

EvilControllers attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 31, 2023
Missouri
1 review
1 helpful vote
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Only controllers i use!
December 31, 2023

Been using evil for many years never dissappoints even got a free case when i wasnt supposed to due to some logistical error on their end

Date of experience: December 30, 2023
California
2 reviews
0 helpful votes
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EvilControllers for life!
December 31, 2023

I purchased to receive my controller quick, unfortunately that didn't happen. Not sure what they hold up was, I wish they would have reached out sooner if there was a problem with the selected controller options. Aside from that, evil controllers has been great with the quality of controllers.

Date of experience: December 29, 2023
Wisconsin
1 review
0 helpful votes
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Took a while to get here but I love it.
December 31, 2023

EvilControllers has never left me down. I bought one for the 360 when I was maybe 12 years old it was priced high, and my family thought I was crazy spending half the money I spent on my 360 for a controller but it's build is like no other works exactly like how you'd expect it too. The customization and the different mods you can have on it and it ships right to your doorstep. Why would I not buy for this company? It will work every time but if you get mad because your bad at the game don't throw the controller haha that it probably won't work right ;) love this company EvilControllers, will buy till I die.

Date of experience: December 28, 2023
Virginia
1 review
1 helpful vote
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LOVE IT
December 31, 2023

This controller is so much easier to use with one hand than the regular Dual Shock.

Date of experience: December 24, 2023
Germany
1 review
1 helpful vote
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Hello everyone, the item arrived undamaged and quickly. Thank you very much

Date of experience: December 22, 2023
Arizona
1 review
1 helpful vote
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Got what I paid for 100%!
December 29, 2023

Fantastic service the only concern I have is that I'm not really sure on how to activate the little mod button,usually just hit button combinations till it comes on,but when it is on it absolutely is a game changer! Overall very pleased with my purchase thank you so much!

Date of experience: December 22, 2023
Arizona
1 review
0 helpful votes
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Over all
December 29, 2023

I've had no issues with the product only shipping.

Date of experience: December 22, 2023
South Carolina
1 review
0 helpful votes
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Great overall controller
December 27, 2023

Love the control so far. Wish I could add added resistance on sticks but perfect combo controller so far

Date of experience: December 20, 2023
Virginia
1 review
0 helpful votes
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Good contoller
December 22, 2023

Honestly is a good controller but it broke after like 2 months but the support team help out so it's all good.

Date of experience: December 15, 2023
Canada
1 review
1 helpful vote
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2 Star Experience
January 4, 2024
Updated review

Slow shipping, Terrible customer service, almost took 2 months to get the controller, I have emails of the customer service guy telling me they shipped my controller when they clearly didn't, because weeks after I got other emails that my controller finally shipped and not to track it so often because of the slow shipping. They got 2 stars from me because everything worked as advertised on the controller.

EvilControllers attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 11, 2023

The controller was a bit expensive but u get a A+ product. I'll definitely buy from you guys again.

Date of experience: November 6, 2019
Ireland
1 review
2 helpful votes
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I've ordered custom thumbstics for my controller, waited a month for any info about order confirmation or shipping or anything - got nothing. I started contacting EvilControllers through email, facebook - no reply, still nothing. I've payed through PayPal, so I started a case there, to get the contact with the seller, the seller just refunded the money and no explanation. That's it, that's the business of this "company" - just nothing. Almost two months have passed from my purchase and now I get an email about "giving feedback" of my experience. So here it is - experience was sh*t and the company is sh*t. Thank you for nothing, EvilControllers.
Update: now someone from the shop is telling that they refunded me because they got no reply to their email. LIES. They refunded because I've payed through PayPal and eventually opened a case there on the transaction. Until the opening of the case there were no communication from seller or a refund. I can prove that with screenshots.

EvilControllers attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2023
Florida
1 review
0 helpful votes
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Good Controller. Does what it says
December 13, 2023

When controller 1st came, mods would not work. Contacted customer support immediately. Had issues with customer support some of which are admittedly my fault. Sent controller back to be fixed and received a working controller a week and a half later. Overall, it's a good controller. They stood behind their product and fixed the issue at no cost to me.

Date of experience: December 6, 2023

From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!


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