EveryPlate

So I'm not the one ordering them, but I have heard that the customer support is terrible. But anyway the food is absolutely terrible. The only reason my parents are even doing this is because they are too lazy to make anything else. Yeah some of the food is good like the pork and chicken but the mashed potatoes are terrible, the carrots are terrible, and there is barely any options: I get the same thing every other week. And don't even get me started on hello fresh owning them. Hello Fresh's food looks so good, except my parents are cheap and lazy. Everyplate is literally the cheap version of Hello Fresh. If you want good food, go to hello fresh or any other companies

I received a delivery a week ago and the issue I had was how the delivery driver delivered my box. They put the box into an Amazon lockbox. The cold items are on the bottom and the box was upside down. All my veggies were damaged. I called the company and they did a discount to my order. I explained to them they needed to deliver the box to my home. The note was and is on my account. Here we are week two and the same issue this week. I spoke with a customer service representative (Catalina) and she was by far the rudest person I have ever met. I asked to speak to a supervisor and she said it would take 24 hours to speak to a supervisor. I said why do I have to wait to speak to a supervisor? You didn't wait to take my money. I kept insisting for a supervisor and the conversation just escalated. I didn't want a credit I wanted them to ensure me the delivery driver would deliver my box to my residence. This has happened twice and still no resolve. To top it off there ia a post in the lockbox room stating food deliveries are to be taken to the resident. It takes me almost 20 minutes to get the box out of the lockbox. I have yet to speak to a supervisor. I am just going to cancel my subscription. Totally ridiculous.

I've used 3 meal delivery services and this was by far my least favorite. Meal options were lacking. I often was missing half of 1 of my ingredients. And customer service is a joke. When I was ready to cancel my subscription they were rude to me and also couldn't cancel my last box, I asked the representative to please change out of of my meals since they couldn't cancel, he gave me a list, I chose the 1 meal I wanted to switch. My box arrived 5 days later with the original meal that I did not want. I called to ask for a partial refund since they did not send the correct meal and they told me no. They sent me the wrong meal and would not refund it. Use a different company!

I started every plate in august of 2023 and had it 2 times and cancelled or so i thought. Sept 1 i got an email saying "welcome back" and i never reactivated my account but havent received any boxes, so had no reason to wonder what was going on with the account because i thought i had cancelled anyway i got $60 taken out of my account sep 2nd and then i got ANOTHER $60 taken out if my account on sep 4, so legit a day apart which for some reason i didnt notice nor got a box anyway fast foward to October 23rd i noticed i got another $60 taken out of my account and this was the 1st time i had even had a reason to check the account after cancelling it. Had my SO call the company on that monday and they said that they couldnt help but then randomly transferred him to another person who said they could send a refund and the like 2 secs later said Nope nvm we cant and then my SO mad sure the acct was cancelled and they said it was. Wednesday came and i had a gut feeling so i checked the app and the ACCOUNT WAS REACTIVATED so i called the customer service line and i explained what was going on and she hung up on me so i called back and spoke to a different person who was listening and could tell i was upset and i was being nice and then the lady couldnt let me finish talking and kept saying " i cant help you" or kept repeating her policy like she was reading off a piece of paper and i asked her if she could refund and not send me the box and she said "nope cant help you with that and its not in the 5 day period" i said "my SO called monday which was the 5 day period and you still wouldnt help then, i asked her to keep the box and she said it was already in the process of being shipped and i said then dont finish the processing and just keep it there and she said no she cant help, i let her know 8 times that i had cancelled my account in august and she kept telling me it never happened and/or never got "approved"? I was like i have to have permission to cancel my account and she told me yes and i said well is my account cancelled now and she was like no the account is not cancelled i asked if she could cancel it for me and she said she doesnt have "authorization" to cancel the account i was so confused on what her job was then, so at this point i had $175 taken out of my account from the beginning of sept 2 times at the beginning of the month and then nothing for the rest of sept, kind of sketchy and then nothing at the beginning of October but at the end? Like whats going on. I had asked this lady to give me information on why it wasnt "cancelled" and why they randomly took money out of my account when A) my account was closed B) it is a weekly subscription so why take it out random dates. I had to try even take my debit card off the account and it wouldnt even let me do that. This lady hang up on me for the 2nd time. At this point i at the point where im so mad im ready to rip my hair out, i tried calling a 3rd time and was explaining my situation again and i was transferred to the lady i just spoke too and i let her know that i know it isnt her fault bc i work in customer service as well but when a customer is upset i do whatever i can to help and make the customer less upset and she ignored me for a second and then started reading the policy and when she was finished she hung up on me again. Anyway moral of the story, they wont cancel your account, they randomly reactivate yiur acc. They also randomly take your money without sending a box and they wont give you a refund. This food subscription is a JOKE.

So I ordered my 1st box and had coupon for free box. Well I used it says 10.99 shipping which I was fine with. Paid it then ways charge 82$ when I called they said it was used on other account which is not true. So I call them and of course they can't do anything about it no help me. I'm so mad they just take your money please beware!

This business is a joke. My sister in-law gave them my name and they sent me an invitation to try their service for a week and just pay shipping. I decided what the heck I'll give it a try, what a huge mistake and a waste of time. I was supposed to get my first shipment Monday Oct 3 2023, that day came around no meals only email saying it was delayed. No info on when I could expect it just that it was delayed. Next day comes around (Tuesday Oct 3 2023) no meals, just another email saying shipment was delayed. Later that evening I called customer service was told shipper (UPS) lost shipment another shipment was made and I will get it tomorrow (Oct 4). Guess what, you guessed it, no shipment. Called in again rep said shipment would go out sometime today and I should receive it whith in the next 2 to 3 days. Only problem is their boxing information says the meals can only stay unrefrigerated up to 48 hrs not 72. Not to mention that if you want to make any changes to the following weeks order it has to be made by Thursday and I may receive the shipment Thursday, Friday or Saturday if at all. Everyplate would have you believe that they proved good meals at a good value. You be the judge of that based on my experience. I however feel that the provide a cheap product with poor customer service. I was told Tuesday that I would receive the new shipment the next day and it never happened. Pay a little more, you will get a better product and customer service. Everyplate should be ashamed of itself but sadly they don't.

DO NOT WASTE YOUR TIME OR MONEY!

The shipping options are terrible.

Customer service is almost as bad as Xfinity!

The food portions are very small.

The packaging is awful & if you dont get the package into the refrigerator quickly everything will spoil - they do not pack enough ice packs in the boxes.

They ship you "fresh" ingredients that go bad within 3 days.

They claim to send "the highest quality ingredients." This is absolutely a lie!
Literally within 3 days the "fresh" produce they send is slimly & has to be thrown out.

They claim to save you money - this is not that case - you will end up spending MORE money replacing the trash they sent you so you can complete your meal & feed your family.

Bottom line - just go to Wal-Mart and deal with their self check out & long lines.

I wanted to check out this meal delivery service, or course they won't let you even check out the app with out putting your cc number in. I was pretty sure i wanted to get this so i did. I didnt order anything, decided i didnt want it, but sure as hell they billed my cc, and over drafted it.

I went on the website to just see what their meal planning was like, and unfortunately I had to put in my credit card information before I could get the menus, so they sent me a box of food before I could cancel. I was hopeful that the meals would be good, even though I had no choice in what was sent to me, because they automatically set me up before I had that chance to choose, and was incredibly disappointed when the box came and it was leaking all over the place because the ice had melted... 5 the 20 new potatoes they sent me were rotten, and one of the two hamburger buns they sent me was stale because the packaging was open... it was absolutely the worst and I wouldn't recommend it to anyone.

What a wretched disappointment this was. Came home from work thinking I had 5 meals waiting for me and ready to eat. Instead I get a box of vegetables I could pick up at any roadside stand. I'm so mad... I plan to throw the whole mess in the dumpster out back and hope to forget the forget this screw up.
These people are working a scam, imo.

EveryPlate has horrible customer service. They try to be shady and take your money. I have skipped meals on time and still be charged. They refused to refund me the money when it is their fault. I have canceled before as well. Still was charged and they refused to refund me money. This is how you lose customers period! It is wrong and I want my money back especially since I have done everything right on my end AND this happened before. Don't use this service. This company and hello fresh does the exact same thing. I'm done!

I purchased a Groupon and was not able to redeem it. I called their customer service number with my Groupon order # and forwarded my Groupon purchase email but wouldn't honor my purchase!

Opened a box and had a bunch of flies come out. Bunch of other flies inside dazed from the ice packs. No way I'm eating that and really makes you wonder what's going on at the shipment or packing facilities.

Just received a discount card from every plate in the mail today. Did a quick search online, and found out that the majority of customers are unhappy with this company. So I decided to write this review and tell every plate I threw the card in the trash. I won't be wasting my time with every plate

Called five times to cancel they kept hanging up on me right before I could cancel. I am finely done with this company..

Do not order from this company, I tried to cancel the order and they did not let me and I received Vegan food and I am not a Vegan was charged $75.00 for food that I could have made myself for $30.00. I called and asked them if I can return it because the food that was sent is horrible and I will Never make it. They refused and now I am stuck losing $75.00. Hello Fresh is a much better food service. Do not go to Every Plate it might be cheaper but the quality is terrible.

Purchased initial box, paused 2 weeks after and still got charged for the meal i never ordered. No refunds either. Pathetic waste of money

They are inflexible on delivery date and changes to the menu. They send meals with missing ingredients that requires you to go grocery shopping.

Child size portions
Box in total disarray
Busted open rice all over everything
Free sample of kiwi juice dripping out of the box