EverydayHappyReviews 187

Update: Within a short period of time from the post of my review a very nice representative of the company contacted me and took care of the refund. Also she has waived the fees I've first been told I would pay (restocking fee and the payment for the sending package back). So the important thing - I've got my money back and there is a good service customer service after all.

After I signed up for a free trial kit, I've got charged for 157 dollars on my credit card. I called to the customer service and they told me that I need to send the next coming package back and pay for this by my self in order to get my money back. My due is next week, I don't really have a time for going to ups/usps and also paying for it! The company should not right down in small letters that they will charge you if you won't cancel ( also, in any mail I've got i didn't see the amount of 157 dollars). It is really really frustrating that there are still companies that treat their cusyomers this way! I'll never never again purcase from this company and I don't recommend anyone to buy or to give them your credit card information!

Ask Marina about Store. Everydayhappy

She helped me when I was canceling my subscription because the dipers were for my niece who was allergic to them I have been trying many different ones to see what would work for her because my Sister was the same way. So I got Abby and never received a shi[ment coming letter but did find out through my bank so when I called before the Rep was going to have me pay shipping and EVERYTHING and told me they already shipped and that was a week ago and I have been freaking out where the shipment was because I have no tracking # but Abby was kind gave me tracking date time told me I could call UPS and have them return from there and I have NEVER had such a PLEASANT MORE EXPERIENCED EMPATHETIC REP EVER! GREAT WORK! I told all my friends on Facebook Twitter and this International Womens Group I belong to because you guys are AWESOME to have such GREAT people and WONDERFUL Reps like this! Thanks Agian!

I used the free trial for this company a year ago and thoughthey I had cancelled my membership. It apparently didn't go through though because u woke up with a notification that my monthly package had been sent. After calling to inquire about it I was told that somehow a year later my account had been upgraded for the monthly subscription. The representative I talked to was very helpful however and cancelled my order and deactivated my account while I was on the phone with her. My money is supposed to be refunded and I will give another review as to whether I actually receive it or not later.

**UPDATE** After I posted my review I was contacted by one of their customer service people. She was very polite and helped me resolve the issues I experienced when I called the company. She issued me a full refund and advised me to keep the package as a gift! In the end I am very pleased with the customer service experience from Elle and was glad they could identify and fix some internal issues they had on their end due to my complaint.

I was charged $157.80 unknowingly after signing up for a free trial, I called and they cancelled my membership, but are charging me $19 for a package that they they haven't even shipped out yet. I called UPS and they said only a label was created, the package was not picked up. I called Everyday Happy back to see if they could just not ship the package, but they were rude and insisted they shipped the package. I work with UPS on a daily basis and know how they operate. I would NOT recommend this company to anyone!

I wrote a previous review giving this company a one star. I was very frustrated about being signed up amnd charged for a membership unknowingly, after signing up for a free trial. But my biggest frustration came when I called the company and delt with a not so friendly person... BUT after giving that one star review I was contacted and my issue was resolved very promptly. I strongly belive that people make a company, not a product. I can now say that I am Happy with Everyday Happy.

Initial Review
I signed up for the free trial and entered our debit card information. You have to cancel in 7 days! If you don't you will be charged $157.80 charge to your account. I attempted to call the support number and was hung up on by the manager. I called them back and asked to speak to the manager again. They will charge you $19.99 to restock the items and expect for you to pay for shipping!

Update
I was contacted by their customer service manager within minutes of my review. She remediated the situation immediately. They are a small company but pride themselves in good customer service. Worth giving a small business a shot as they grow.

The website is very unclear. I signed up for the free trial and understood that I would get charged for a full kit after a week but I wasn't even sure my first order went through because "My Order History" tab showed no orders were placed and "My Kits" never loaded (spinning heart of death). So I didn't even discover that my card was going to be charged for sure until I saw $150 charge on it. I didn't see the email until the day after it had already went out. I got nothing giving me the option to choose which kit I could order. I'm pretty unhappy. I knew better than to sign up for a "free" trial. 7 days is very short time to try anything anyway let alone catch up with email when you're busy. But now since the order has been shipped, I will lose an extra $20 processing fee. Not cool. I wouldn't recommend this to anyone. Your site should have the majority of info where things can be adjusted and notifications are present.

Do not trust this company at all. Signed up for free trial. After doing some number crunching decided too pricey for me and wouldn't use all products that quickly for monthly subscription so like it said to do I cancelled my membership almost instantly after getting trial kit as to not get sent a new kit. Sent email received confirmation almost instantly my membership was cancelled. Three weeks later get an email kit already shipped and $158 gone out of my account. Called instantly took 3 times for someone to pick up "Sorry Mame no record of your cancelling and to send back you are going to have to pay shipping, oh and also it will take 3 to 5 days to refund your money." To me this is extremely poor customer service and not a way to encourage repeat business. I'd rather spend more and know what Im getting when I'm getting it and have more faith in the product. I would give this a -10 but have to give a 1 because it won't let me do a 0. Crap product, crap customer service and crap company.

Unfortunately, my experience has not been a good one to say the least. After going to your website and requesting only samples of wipes and diapers my debit card was automatically charged a few weeks later for $157.80 for a bundle I "supposedly" requested. I immediately contacted your customer service to cancel the order, but it was to late. The order had been shipped out that day.

The customer service representative I spoke with wasn't friendly at all nor sympathetic to my situation. After asking several times how I should handle the return, she finally responded that I needed to refuse the package when being delivered in order to avoid having to pay the return shipping cost. What a freaking pain in the butt! Fortunately, I was home and able to refuse the package when they tried to deliver it almost 2 weeks later.

After refusing the package I immediately contacted customer service to make your company aware and was told the refund would occur 5-7 days after they receive the package. I received an automatic email from your company about 4 days later saying you had received the package and I would see refund of $157.80 in my account within 5-7 days.

After waiting patiently for 2 weeks, and still not seeing the refund in my account, I contacted customer service yet AGAIN to see what was going on with my $157.80. It came to no surprise that the customer service agent that fielded my call was unpleasant to speak with when placing the call. She stated that my refund was processed and the funds were definitely in my account. I explained to her that I was looking at my account on-line and no refund had been made from Everyday Happy. She said, "well then you have to have your bank contact us and tell us that directly". Seriously? I asked, so there is nothing else you can do to help me? "NO", was her reply. I then had to reach out to my bank and file a report. Thank God I saved the emails from Everyday Happy stating they had received the goods and the refund would be processed so I have leg to stand on. My bank is in the process of doing an investigation but they said it could take up to 6 months. Again, what a pain!

Personally, I will NEVER order or use Everyday Happy products again, because this has been nothing but a very UnHappy experience.

Leslie

I signed up for the trial of Everyday Happy products, and they seem an awful lot like products and subscriptions from The Honest Company. I like the products so far, but I have had about two days to evaluate them before I realized that my subscriptions (that I'm not even sure I want yet) are ready to ship. A 7 day trial is way too short to determine if you actually want to get their subscription, especially considering the price of each subscription. So I cancelled the subscription, until I could accurately evaluate the products.