EventbriteReviews 343

Purchased thru Eventbrite, 4 $30 tix for the Easter Kids Party Cruise Hosted By The Easter Bunny(Cesar Cabrera Entertainment) Sat March 31st & Sun April 1st. My family and I attended the 3/31/18,5:45 event. We arrived on line at exactly 5:45 and did not start boarding till 7:00 pm. We were initially told we would be boarding at 6 pm. It was very upsetting to have to wait on line with two restless toddlers for an hour and 15 minutes. There was no communication regarding the delay and it was extremely chilly outside. All the parents and their children were complaining how cold it was and how long it was taking to get on the boat. When we finally made it on the boat, we quickly learned there was not enough seating for all the patrons. How can you offer food on a boat with kids and not have enough seats. Are we suppose to stand for 3 hours with food and our children!?! After deciding that I was not going to stay on the boat, I decided to use the restroom before we left. The rest room was filthy. Not sanitary at all especially for kids! Apparently no one cleaned from the prior group of patrons on the boat. Lastly, due to the location of the marina there was only one place to park. From 5:40 pm -7:30 pm I was charged $30, $150 later no Easter bunny pic, no magic show, no face painting. Just disappointed kids and exasperated parents.

I bought tickets to a Son's and Daughter's of Erin event that was cancelled 3 days before the event. A purchase that cost me over $1100. There is a "known issue" with Eventbrite's site that they cannot accept payments for refunds. They can accept payments for the tickets, but not the other way around. Really?!? There is no real customer service with this company. When you do get a hold of someone, they constantly say that I have to contact the organizer and the organizer says it's Eventbrite. Eventbrite took my money, not the organizer. So, Eventbright GIVE ME BACK MY MONEY or I'm turning you into the cops. I suggest organizers and customers to avoid this company.

My family members (who were visiting from out of town) and myself purchased 4 tickets for general admission of 9 pm- 2 am open bar at the Penthouse at Hotel on Rivington NYE 2018 event. We arrived at 11 pm and were delayed admission due to coat check issues and then were later informed that the event was overbooked and were at capacity and denied admission. We waited for almost 2 hours and brought in the new year in the hotel lobby after spending almost $700. They were several others that were turned away from this event as well. I am beyond disappointed in the professionalism of those hosting the event and they refuse to refund us despite their mistake.

This post is in regards to NYE (Jan 2018). We had bought 8 tickets for after 12:30 admission to the penthouse on hotel rivington (~$600 total) from a website "eventBrite" whom were one of the primary companies selling tickets to this event. Once our party gets to the door as well as many other ticket holders, we were all turned away by a bouncer who was guarding the main event stating that the "event has been overbooked and that no one else is able to get in", we were simply just given the option of going to the hotel bar which was NOT what we had all paid for. We have now went through numerous inconveniences in trying to obtain our refund -- contacting eventbrite directly, contacting the hotel, and contacting our credit card company. Eventbrite has stated as a response to our email that there was someone from their company at the door and that the event was open letting people in -- NOT TRUE. The hotel itself has not been helpful either at this moment for which they should be responsible in telling these companies promoting their venue and event to avoid overbooking to prevent issues like this. After speaking to other customers we have found out that people were being turned away as early as 11PM (even before NYE midnight!). There are many other individuals who are experiencing the same issue -- and it is only fair that we get the full refund as we were not even able to enter what we had paid for. Our tickets still remain "unscannable" as proof. Uber rides to the venue also as proof of us being there. This is a scam and totally unprofessional.

I was purchasing tickets for New Years Eve at Prohibition in Vancouver BC and
Ended up purchasing tickets Prohibition Era New Years Eve party in Washington DC.

The information provided was sloppy and easily confused. I could only see the location when I printed the actual tickets. I contacted the organizer and Eventbrite via email immediately (within 5 minutes) with no response from either.

The only CLEAR issue is the NO REFUNDS in all caps.

Very disappointed. I am out over $200.00

They gave me the wrong address on the ticket. When I took the directions from there site they offered another address, which also was wrong. I drove for 45 minutes and came back to my home. I tried calling on their customer support number *******531 and a very rude lady answered asking me who is this. I told my name and asked if this was eventbrite and she answered that it was a wring number. I wanted to give them negative 5 stars. I did not have the option!

When I bought my tickets I was aware that they were in the nose bleed section. Yet as me and my husband tried to find the seat rhatbcoressponded to my ticket we found chairs -- from the dining room that had numbers taped on them. To add insult to injury our chair assignments were not there! We had to make two trips to ask an usher to please secure 2 chairs sorry, (dining chairs) for us. I will never by through this vendor again!

I purchased a 90 minute Chicago architectural tour through LivingSocial and Eventbrite on May 17,2017. It is now June 26 and the August date that I require is not yet available. August dates will not even be posted until (by) July 15. That is 2 months after purchase and I have no confidence that my date will even be available. In addition, I cannot plan anything else for that date because I don't know what time the cruise can be booked, if at all.

I have contacted Eventbrite and they referred me back to LivingSocial. LivingSocial refuses to do anything because the purchase from Eventbrite is non-refundable. Seriously? I can't book it and I can't get my money back.

Steer clear. Run.

Organizer of event (Ed Owen/ Nashville Tour Guide) stopped communicating after taking our deposit and first payment for a Solar Eclipse event in Nashville, so never received final bill even after a month of e-mails, phone messages. Complained to eventbrite they told me to contact the vendor who I had told them I had been trying to do for over a month. So I ask for a refund, they tell me I am past the refund date, So essentially they are telling me I can't get my money back, and I can't complete my payment to the event because the vendor won't bill me, and has dissapeared, So i'm out around $1800 BECAUSE THE VENDOR DOESN'T COMPLATE THE TRANACTION, AND EVENTBRITE REFUSES TO DO ANYTHING.

To Whom It May Concern: Would someone from Eventbrite kindly respond to our numerous attempts from Saturday, 6/17/17 to today, 6/20/17, to UNBLOCK/OPEN our account so we may EDIT our event? It appears that our account has been blocked for some unforeseen reason and we have absolutely no clue why this is happening because there has only been one response from a Customer Support person who did not understand our request at the time and did not follow up so we may get an understanding or so this may be resolved sooner. Sometimes that happens from the best person, we get that, but for no one else at Eventbrite to not follow up or not reach out again to see if we can at least EDIT our event is not the way to excellent Customer Support. We then finally ran across the *******531 number & spoke with Chelsie yesterday, 6/19/17, around 4:53 pm in Sales to let her know what we have been experiencing so she would report this matter to the appropriate department/person. So far, no response. Honestly speaking, it's been a nightmare and once again we do not understand why because we used Eventbrite before and did not have a problem. Finally, if that hasnt been enough, we print screened a message that says, You currently dont have any debit or credit cards saved which is incorrect. We included this information with our account for the event! We also have an email stating that our event was published live, but now there's no show of it which supports our statement that our account has been blocked for some unforeseen reason. Thank you for your immediate response.