EvaluesoftwareReviews 593

I found the software product I wanted with ease. However, I was dubious about the low price for the product. It was 30% lower than any other site I could fine on the Internet, and 65% lower than the manufacturer's retail price. Also, the site offered the product as a download with two installs, which is what I needed. So, I called the company (during normal business hours mountain time only) and inquired about the price and installs. A very courteous customer service person (Allison) explained everything to me. I went ahead and ordered the product online. Within two hours (as promised) I received an e-mail with download instructions. I downloaded and installed the product and everything was just as promised.

My company purchased the "Full Retail" version of Adobe CS5 on DVD for $595. The software was shipped quickly and it worked fine, but we had to phone Adobe for support and were informed that our license didn't qualify for support because it was the "Educational Version"! Further, it was licensed for resale in Asia, not here in the USA, and that it was already registered in Hong Kong!

How is that even possible unless they are selling black/grey market software...?

Having one previous (successful) software purchase from these guys I ordered Office 2012 Professional on disc, which was advertised as being the "full retail package" version. The price was only a few dollars below Microsoft's retail.
I did indeed receive a copy on discs, along with a key which worked, so I am happy there.
However, the discs were labeled "Promotional Disc: Not for resale" and the package seal had been broken & then re-shrink wrapped. But it all worked, so although they are obviously dealing with "grayware" it seems more or less OK. I do recommend buying discs that include a key rather than download with the key to come later (you hope).

I just bought MS Project through this web site. I used the download option, which seems to be the bone of contention in most of the negative reviews below.
evaluesoftware.com responded promptly. I ordered the Standard version of the software, but they let me know that they were out of stock on that. They upgraded me to the Professional version at no extra cost!
The download process worked perfectly, and theh software installed correctly. I am a happy camper.

Just a recent (02/2012) experience review: Purchased Adobe Acrobat X on disc (OEM, just a disc in a sealed paper disc envelope), which was delivered very promptly.

Included was a serial number on a separate card that had data not matching the disc envelope but it installed properly and passed the automatic verification/registration with Adobe. So as far as I am concerned, the transaction was 100% as advertised.

I gather most negative reviewers had problems with the download-and-get-key-later arrangement, I can't comment on that because I didn't purchase that way, but it does seem as if some purchasers maybe didn't read the fine print closely enough.

Evaluesoftware obviously isn't your mainline authorized reseller but they did deliver for me and have been in business for at least a year, so they have to be at least somewhat legit in spite of the gray-market vibes.

Here is my email exchange:
On Thu, Sep 8,2011 From Kevin: Please advise on status of order *******. I believed my order was a download. It has now been 16 hours+.
From: Alyssa. [mailto:*******@evaluesoftware.com] Kevin, We were pretty behind yesterday but I will make sure you get your license gets out to you asap. :) Cheers, Alyssa Reyes
On Thu, Sep 8,2011 PM, Kevin wrote: Unfortunately "Alyssa", it appears this was a fraudulent transaction. If my order is not satisfied by 2:00pm, I will be reporting it as such. Post 2:00, neither "evaluesoftware" nor any of its related or associated companies has any authority to charge the credit card provided for the transaction.
From: Alyssa. [mailto:*******@evaluesoftware.com] Kevin, Can you please call me at *******843 x 125. We sent you your license key this afternoon, and your email below with "Alyssa" is very rude. I was only responding letting you know that we were behind and we would have your license out asap. If you want to cancel and we can void/refund the transaction. But you didn't have to be rude about it. Cheers, Alyssa.
From: Kevin As a consumer, I don't give a $#*! about how "behind you are" or whether you consider my response to your company's ineptitude "rude". Your operation is a $#*!ing joke and your "feelings" are meaningless. Advertise for an actual or implied instant download – check. Notify the consumer after he purchases the download that it can take up to two hours to process the product key – check. Don't process the product key for nearly 24 hours – check. Its called fraud. Ever notice how you come across somebody once in a while you shouldn't have $#*!ed with? That's me. My law firm specializes in class action lawsuits dealing with false and misleading advertising. In the event you contact me or my law firm again or the product key doesn't work, I will consider it my mission in life to take your company down. Sincerely, and go $#*! yourself, Kevin.

Judge for yourself.

No personal experience - just browsing and came across them. When it sounds toooo good to be true it almost always is. Your site's reviewers comments has only confirmed this in spades, blackguard spades. I'm going back to Amazon and know I will be protected. I can always find a quality used product for a decent price and know the seller has positive feedback (or not) and that Amazon's return policy is ironclad. Know this from personal experience.

Thanks all for your feedback. So sorry so many have been ripped. How many thousands more that just suffer in silence.

They sell download software, but what they don't tell you when you are buying, is that you won't get to download your software immediately. Since I purchased on a Saturday, hoping to upgrade my system on my day off, I won't even find out until Monday whether they are going to actually let me download what I paid for or not. How screwy is that? Ridiculous. I never bought download software before that I had to wait 2 days to download. What's the point?

I ordered two download packages (PhotoShop CS5 and Illustrator CS5) nine days ago on eValueSoftware's website since they showed as being "in stock". The sequence of events have been:
1) E-mail from them nearly immediately saying I'd have the downloads in 2 hrs
2) Four days later, I pinged them about the lack of a 2nd e-mail
3) Five days into this, they sent me PhotoShop's download
4) Six days into it, I asked what happened to Illustrator's download. They admitted that they are a LARGE company (after I accused them of being three yahoos working out of different garages) and didn't have Illustrator in stock
5) Seven days into it, they sent me BOTH PhotoShop (again -- different codes!) and Illustrator. When I tried downloading it, it wasn't compatible with my machine (despite ordering it correctly originally).
6) Eight days into it, they asked for the exact error code(s). I shipped it to them immediately with no response.
7) Nine days into it, and I've sent ten copies of the same e-mail to the two jokers who have fumbled their way through this customer interaction. At this point, I expect to have the software comp'ed, but I doubt they'll do that since they appear to be unaware of customer service norms.