eVacuumStoreReviews 120

I placed an order for a Dyson Motörhead replacement part mid June. It is now almost September and I still don't have it. Every time I've called they say the part is on backorder and usually takes two weeks to come in. I asked several times if anyone could do anything to expedite or find out what was taking so long. Everyone told me no and basically I was out of luckjust to cancel if I wanted. Finally I did cancel but the part is still on the website, no notice about backorders. I should've cancelled sooner but since I was getting a good deal I waited. Lesson learned. I won't try to order from them again.

I needed to determine if I ordered the right part and was treated very rudely by Josh. In an email conversation he told me I owned a fake Electrolux model (not true) and had a very condescending tone, instead of asking me questions & providing good customer service. I made a complaint via email. No one got back to me for weeks. When I called back, guess who answered? Josh. This must be an extremely small company, & it's not accredited by the BBB. Would definitely not recommend this company.

I had purchased this for myself for Christmas but did not receive it until after the holidays, but it was probably because of the rush this time of year. An okay product, it doesn't seem to last very long on a charge, and just lately the motor has been making a very loud hum noise while in operation. Was thinking of returning it but then it went away. I'll keep an eye on it and if it starts doing it again or gets worse I will return it. Great suction but again the long charge time that I wonder how long it will last.

When I contacted a repair service far from my neighborhood to replace a broken belt in the detachable power nozzle i was told I would have to bring in the entire vacuum, cannister and all, as well! For a city dweller without a car that would have been very difficult.
Luckly I found the evacuum store website, called and was directed to the correct replacement belt. It was very inexpensive and easy to install. My 27 year old electrolux is working well. Thanks!

I ordered a vacuum cleaner on Thursday the 9th, with delivery on the 13th, no later than the 14th. I called them the afternoon of the 13th because I hadn't received a tracking number. They told me they didn't have in stock the vacuum I had ordered, and paid for. They told me that thought they would have it by the 14th, and I should have it by the 17th. That means that they took my money when they didn't have what I ordered, and couldn't deliver it when they said they would. Also if it wasn't delivered by the 17th they would send me a prepaid return label. Had I known they didn't have what I ordered, and couldn't deliver it when they said would, I would not ordered from them.

Ordered a replacement vacuum, great price, free shipping. Received the package, my son asked if i had purchased a USED vacuum. Box had been opened and resealed. Opened it, it was clearly a USED vacuum. Called EVACUUMSTORE. Told me, they didn't have any in stock so they sent me the floor model. I could keep it or ship it back. And they would give an additional $50 off. Said I would try it and decide. I like the vacuum, however am angry they didn't tell me it was used before shipping. Asked for more of a reduction of some bags. Nope. And i haven't received my additional refund. Shop elsewhere, they don't want you business

The prices and selection for this sight is great, webpage is easy to find what you need. And then it ends. Their email, notification system is not set up to notify you when something is out of stock. So you can wait 13 days from the time you order something until it arrives, with no explanation or apology. When I emailed to find out why the long delay a brief explanation was offered, no apology offered.
I will pay a little bit more next time for a quicker turn around.