EtsyReviews 1,570

I collect vintage electronic items and Etsy.com is a good site to help locate them. Unfortunately, sellers can cancel a purchase after you have paid for it with little or no explanation. If a seller cancels a purchase, it is difficult if not impossible to leave any feedback on that seller. A final purchase on Etsy is not necessarily a final purchase if the seller decides they could sell a vintage item for more money somewhere else. They can refund your payment and simply say the item is no longer available.

Awful support from the customer service team they cannot assist with not receiving an SMS code to login when I want to leave a review for something I was scanned for. It's like they want to assist the scammers.

They closed my account with mentioning that I didn't pass verification. I provided all documents again, in better quality they kept silence for 7 days although promise to answer within 1-2 working days. Afterwards I tried to contact them to get to know what is going on, because I paid for my shop account and had one sale already. But they send me again template answer that - hey due to inconsistencies in your account we suspended it. They gave me 0 explanation on what happened, why was suspended what exact reason for it what paragraph I violated...still don't know. I kept asking please give me some explanation what is going on and how to fix it, but no communication from their side. Basically they suspended my account for what I paid already and gave me 0 explanation how to make refund how return money. Customer support just ignore you and try to push issue on other agent not to deal with you and not to help you.

I was selling handmade bracelet, once I put it on their site it was made inactive so to it being a resin bracelet, so I kept asking why they have done this as others seem to be selling the same thing. So they list put it on inactive them charge you for it, but customers can't buy it. This is the reply I got

I paid $35 for an Elberta Peach tree. It was less than half the size as described. I followed the instructions very carefully. After one month, there was absolutely no sign of growth. I kept it protected and made sure the soil was moist. I called and expressed my concerns to GreenThumbsGarden. They put me off, saying to be patient, that it would grow. A month later I expressed my concerns again to GreenThumbsGarden, because it was showing no sign of growing. This spring, it did not bud at all. Further examination proved it had died. I feel ripped off! Now that the tree has died, they say I did not complain within the Etsy 100-day window. I believe GreenThumbsGarden put me off deliberately so the 100-day window would expire. Now they claim they cannot help me! Niether GreenThumbsGarden nor Etsy stand behind the products they sell. Their customer service is abysmal!

I have ordered many beaded patches for embroidery works on jackets and jeans etc. the patched have come from
India, China and Mexico and are beautiful.

I bought a product for my son on this site, they charged my credit card for that. The seller issued tracking number. We tracked it but apparently the product was delivered to a completely different address. So we never received the product, opened case on it on which we never received refund either. This site is total fraud, never trust them or buy a from them. Customer support is total joke, tried to call and talk to manager, been hang up 3 times

I wasn't going to write a review for Etsy but I decided I would after reading other sellers reviews. I was a top notch sellers with all positive reviews. I always went above and beyond. One night a lady wrote me a message telling me I shouldn't sell fraternity items in my shop. She said I should be ashamed. I thanked her for her opinion and soon after etsy began to remove items from my shop and when I tried to add an item they blocked it. So I I grew frustrated and had enough of their favoritism. I closed my shop after 10 years and hundreds of loyal customers. Etsy used to be ok was never that good for quick sales. One thing Etsy did for me I opened my own website and dumped the ridiculous fees. You sell something for $100 and you only get $60. Etsy has little to no customer support. You get no help from support didn't used to be this way now Etsy is going down the tube. They got too big without proper management. There are no fluency, you will never getxa straight answer. I gather Etsy don't have a knowledge Base. It seems as if their support comes from thin air no Intel there. You think you going to make all this money on Etsy, think again. I know it's exciting to own your business but if you use Etsy they are stealing your money. If you enjoy giving your hard earned money away then Etsy is for you.

Stay away from Etsy.crap as they work with crooks and do not support you in any way.
LuckyOneJP is a cheap crook that screws American consumers and Etsy covers them all the way

I don't really like writing reviews for online vendors of any kind unless something reLly appalling happens. Too much pressure. I'm busy. My time is valuable. This is not a valued form of self expression for me. I want a streamlined online buying experience, timely delivery, and a good product. That's all. Usually I've been quite pleased with Etsy... But I don't crave an online correspondence with a vendor, and I'm not going to provide promotional photos of product without some kind of compensation.
I see buying online as a business transaction, not a personal relationship. If I like, I may buy again.

The dress is absolutely stunning. The company is great to work with and the customer service was excellent. I would definitely recommend this company to anyone looking for a wedding dress.

I love this dress! The color is beautiful and exactly like the picture. The dress arrived very fast and was packaged well. I am very happy with my purchase!

I waited months for a light with a vendor who extended the deadline past when it was advertised to be delivered when I purchased it. Then it arrived, NOT as described, which we both agreed on. NO refunds and I need to wait again for the whole process to start over. NO options, and no support by Etsy because she advertises no refunds. The worst experience in years for me, and also she was rude. But there's no customer support provided by Etsy, really you're on your own.

Order placed 4/5, when not received as expected I went to my "order details" to contact seller I find that the seller was no longer on Etsy & I was unable to contact them. I filed for a refund with Paypal & with Etsy. Etsy's response was essentially that they would do nothing since I had filed a claim with Paypal. Viewing other reviews re: Etsy's buyer refund protection, they are useless regardless the reason. As soon as this is resolved I will cancel my account & never order from an Etsy seller again. Unfortunate as their sellers have many unique items.

I had a really unpleasant time trying to buy some art on the Esty site and I would go so far as to say it is my worst ever experience as a customer on the internet. Two of my bank cards were blocked by Esty dispite having more than sufficient funds in both accounts. As a customer buying through Esty you are made to feel like a criminal. It took ages to sort this out and Esty customer service are not the slightest bit helpful. In fact the only way to contact them is to lodge an appeal with them which can take up to two weeks before they respond! The whole experience was a nightmare and very stressful. I have know several several companies with poor customer service and also many companies with very good customer service. Without a doubt Esty is the worst experience that I have had as a customer. I would never buy through them again.

They take way too long to answer any questions. I was locked out of my account and they asked me to send them a lot of my personal information, so that I can regain access. I answered all of their personal information questions on the 1st of April, I wrote to them again on the 4th then the 5th, they answered only one of my questions and still never reached out about regaining access to my account. I wrote again on the 5th with no answer, it is now the 16th of April, and I am still waiting.

If you have issues with your account, Etsy will NOT help, if you are lucky and don't have any problems then it is fine to use.

Ordered framed print from Heart Core Arts only received print without frame. Emailed Heart Core four different times with no reply. Tried to contact Etsy with no luck. Will not do business with Etsy or Heart Core ever again.