EtsyReviews 1,570

I buy a lot from ETSY and support small business and homemade items. In fact literally everything I have for my two children I have purchased from small sellers. I believe firmly in supporting small business. I know what I'm about to write is unfortunate cause of events and in hindsight I should have known better. But in my justification I have always had such great experiences with ETSY that I did not think anything bad would happen. I am writing this in the hope that no one else gets stung by this untrustworthy seller.

I recently tried to buy an outfit for my daughter 1st Birthday when I had trouble completing the purchased I contacted the seller she informed me to contact her via email and provided this on ETSY chat. I did so and discussed the order she informed me that I would need to order through her website and sent me a link. I went to her site and ordered the outfit.

http://bespokedco.com/shop/baby-girls-first-birthday-outfit/

I emailed to follow up on this and she informed me that I had only ordered a headband. I emailed her screen shots of the order and the page where this clearly stated outfit! It did not show any options and the heading clearly states OUTFIT. When I questioned this and sent her my order she became extremely rude and used abusive language! She called me insulting, that I thought I would get an outfit for 20$.
To say I was shocked is an understatement. I have no problem paying for items and to be honest 20$ for a baby tutu and headband I honestly thought was fair! When I informed her that I would need to go through ETSY if she was unprepared to refund. Her response said it all... " good luck going through etsy as you didn't buy there haha"

Whilst I am resigned to the fact that I have fallen prey to this unscrupulous seller I am writing this in the hope that no more innocent buyers fall prey to this women. She truly is giving a bad name to all those great small business and small sellers on here who I have only excellent words to say about!

I totally got swindled! I bought a scarf before xmas. (I mth prior) didn't receive it. The seller Freshcomfy on ETSY said they shipped it. However no tracking number, etc. It was shipped to Canada from overseas. I request the customs form which should accompany the package. No such form was provided. If you ship UPS or Fed Ex or even a credible postal service you can have tracking to see where exact the package is. This package never made it to Canada. I doubt it was ever shipped. In the end this vendor FRESHCOMFY showed Etsy complaint department a photo of a box with my address. Very easily fabricated by the vendor who is allegedly committing fraud. ETSY accepted this photo (who takes a photo of a envelop before sending) the tracking by UPS is the only thing I would deem impartial and acceptable in this case. Notwithstanding ETSY accepted this and closed the file. No refund, no followup. I was blocked from commenting. Other customers have filed similar complaints on third party sites like this. ETSY allows vendors to defraud customers. Stay away. Beware.

I've seldom bought from etsy over the years, however, have noticed that recently in the past 5 years or so the site has been attracting china-made bulk lot garbage that can be easily purchased in a dollar store. The site used to be very particular about who and what is allowed to be sold, but no more. It's anything-goes for their bottom line. If I shop online I'll visit a retailer who has a confirmed history of honesty and forthrightness. Add to that I'll research the item first before buying from anyone. If it's a new site I'm interested in, then the research includes BBB and Consumer Affair complaints and reviews not to mention any FTC consumer grievances.

I will never use Etsy again. I had a problem with a cutting board I received as a gift. It was rough and full of splinters after one use. The seller suggested I sandpaper it and condition it which I did (at a $20 expense) and still it was splintery. Etsy would not step in to solve because they said it was used! Well, duh that is the problem - it can no longer be used. It went right in the garbage and my son paid almost $60 for it. I felt terrible for my son and I hope the seller goes out of business - they are so unprofessional! The name of the seller is SugarTreeGalllery... dont buy from them!

If you buy on Etsy, you'd better hope that your goods arrive, and in the condition you expect, because they will not offer you any recourse with the merchant. I have been trying to get refunded for an advent calendar I ordered on Nov 20,2015. It's not Jan 21,2016, still haven't received it. The merchant won't refund me until I return the goods -- how can I do that if I haven't received them? Etsy says they can't do anything because I ordered via Paypal, I have to take up the refund with them. So what's Etsy doing here, besides sitting in the middle and taking a cut? It's definitely not customer service -- between opening an inquiry on the site, and talking with someone on the phone, Etsy has done nothing to help. I guess I am just out the money until the merchant decides to refund me, if that day every comes.

Everything I have bought on this site has been thrown into the trash. The vintage is in horrible condition, the handmade is made of cheap materials. Disliked everything I purchased on it. All the sellers get their start on ebay and then move over to etsy to try to make more money. Dislike the look of the site. Can't stand the bad photos. Can't stand most of what is sold on it. Was unhappy with everything I bought on it. Stay away from this site.

Hey all,

I wanted to relay my experience buying from Mia Von Mink (on etsy)

It was expensive for the shipping, and on the item that I bought (a small
Fascinator) it turns out the items actual postage was only half what the total cost was,
When I saw the costing stamps on the packaging.

The item was quite expensive, and looked lovely in the images on etsy, but
Is actually quite tacky and does not reflect the price I paid, I
Complained & requested a return I was subjected to an unprofessional
Response, which when I tried to defuse & request my return, the owner
Responded harshly saying some extremely unkind things to me.

I have never experienced anything like this from buying anything online, and apologise as
I know its not a positive post, but I wanted to relay & spare any of you the
Same dissapointment, given the importance of these things at such a precious
Time.

(I admit I should have read the rest of the reviews on etsy before my
Purchase, we live and learn!)

Opened up a "case" on the website requesting a refund back in mid November. Was told I had been issued a full refund and the case was closed by one of their admins. It is now January and have been in touch numerous times, I have received slow replies and still no refund.

I've bought 2 things off etsy and each time had fast, courteous service and got exactly what I paid for. As a consumer you have to look at the SELLER. Whenever you buy online it's a bit of a risk, especially person-to-person and not from an established company, but if you take some care you should be ok.
Think of it like this- are you looking for something almost completely unique or something you can't/ haven't found elsewhere? If yes, give etsy a shot.

I was entering products in etsy, almost the same products that i previously
Reserched in their website. Most of the products in etsy are not handmade, so they let me post my products and i paid up fromt like $80.00 in posting fees. Like two weeks after i posted some products they terminated my account saying that my products were not suitable for etsy. I replied to them that my products were the same at the one they allowed other people to sell. They replay that my products were "very commercial" (my product is body piercing) that not defer much of other. In the website. After various requestes to be reinstalled or at least reimburse my money, they said No. They also tried to intimidate me saying that " Please do not open any new accounts as they will be closed without notice" "This message is a private conversation between you and Etsy. Please respect this confidentiality and refrain from distributing this communication without permission from Etsy" They did not returned my money. And probably I needed their permission to post this review!

Ordered a tee shirt for my grandson on Nov 21 from Trustworthy Tees through Etsy. Sight said tee was in stock and turn around time was 5-10 business days. Etsy billed my credit card Nov 23 but didn't respond to any email until I said I was going to contest the charge. Trustworthy Tees has not responded to anything. Xmas is over and so is my patience. Disputed the charge today and they can keep the shirt.

They have unscrupulous sellers and their policies do not protect the buyer.

I purchased an item from one of their sellers who is apparently not in business. They took purchase money and there is no way to contact them. This was a gift, I was not aware it wasn't received until beyond the 60 day policy window.

A thief is a thief, and the fact this out of business seller is still on their website should tell you a lot about Etsy!

I had convo messaged ModDotTextiles Nov 20/15 regarding a custom case for my Lenova Laptop. The seller Hope Shively responded quickly and we exchanged several messages confirming what I wanted. (She even sent me pictures of fabric swatches to pick from). Nov 23/15. She sent me a message confirming my order choice and told me she would make the case in the specified style and size (and would send me a picture of a lanyard I was wanting also)sample that night. This was the last time I had heard from her. I sent several messages asking for an invoice and even messaged her my payment information along with my address. ( this was a time sensitive order as it was a Christmas gift for my daughter). I have messaged her everyday asking what what was going on, she has not responded to any of them. This morning I went on my convo list as I wanted to screen shot the feed for this review. She has removed our interaction all together. I contacted Etsy they told me there was nothing that they can do. It would seem that Etsy protects the buyer and if you enter into a verbal agreement without actually exchanging money there is no way to leave a review. So BEWARE Etsy shop people know you can't place a review on their shop if transaction wasn't complete. Also have found out that even if you do get to write a review a shop owner can delete. So negative feedback will never be seen by any potential customer. ModDotTextiles has beautiful times. However shop owner Hope Shively is unprofessional, with zero customer service!

I have been attempting for six consecutive months to contact the seller who has never shipped my order worth thousands of dollars, and despite the fact that I have sought Etsy's assistance for this issue, they responded weekly and sided with the scammer seller. The seller insulted me right in front of them and they did not react at all. If you value your own money and do not have any to waste, please do not feed them to scammers on this website.