EtsyReviews 1,570

Awful customer service and products from CY studio designs.

My complaint: I recently purchased a necklace for my daughter and the heart charm was tinted gold and the lettering was rusty. I am not satisfied with the product at all.

CY Design Studios response: That's a stainless steel charm - think kitchen sink, there is no reason for it to turn. Perhaps it was exposed to humidity or something during shipping? Can you try polishing / buffing with a cloth? It should be bright silver.

I had a problem with getting delivery of an item I purchased from Amy Glick and Etsy seller. After Ms. Glick informed me she could not ship the item because of 'car trouble' and had not heard from her for almost a week I told her I wanted to cancel the order. I received am incredible verbal insults abuse from Ms. Glick, all delivered over the Etsy message system. After a couple of days of this Ms. Glick provided Etsy ( not me) with a tracking number. She had apparently shipped the item a day or so before told her I no longer wanted it. Etsy says if tracking shows it is delivered they will close the case. BEWARE, ACCORDING TO ETSY YOU CANNOT RETURN AN ITEM WITHOUT AN EXPRESS AGREEMENT IN WRITING WITH THE SELLER. Etsy protects the seller so buyer beware.

Last Christmas my niece, who is med school, wanted an "anatomically correct" silver heart on a chain. I guess she knew these necklaces existed - I did not. I searched on line and discovered Etsy. I found her silver heart, ordered it pretty close to Christmas and received it in time to mail it to my niece. It was anatomically correct from my perspective: Q haha. She loved it and her classmates admire it. I recommend Etsy - they have many very creative gift options and respond quickly.

Etsy is checking every account in a household. My daughter had a shop on etsy and she was doing some business and making money so other Family members decided to open their shops on etsy too to sell similar items. So etsy suspended all the accounts saying you can't have more than one account because it overlaps the information. We sell printed t-shirts from home so our address is same IP address is same because we use each other's computers and printer so when Etsy asked to shut down all the accounts and keep only one, they created a problem in family relation. No one wanted to close the account because everyone love to create, sell and make money. Now my wife and daughter are mad with me because i am asking them to close their shops. I am the one who invested the money on most of the items. And do most of the work. Each of us was doing one job like one was taking care of all the orders from everyone's shop and save them in their folders and printing the labels, and using one paypal account for payments, other was doing the printing and designing and the third was buying the supplies and going to post office for shipping. I don't know what to do. We have invested a lot of money and sold a lot of shirts. Accounts are still suspended. And there is no other way to take care of this problem. If anyone knows the solution please reply.
Thanks

Hey look at what I got for this thanksgiving. I love my mother and I thought to thank her for her love. That's why without telling her I ordered "Statement Cuff Bracelet" from etsy's online store "footsoles24"
It's a handmade item, so it looks more beautiful. The more I see it, more I get influenced to it.
I got it at 15% discount of $33.92 & it is adjustable in size. Today I am gonna give it to her and I feels like - she surely love to have it. Isn't it amazing - yeah it is…

I received a shipment from Sally Sloane recently and was thrilled with the merchandise. It looks even better in my home than on the website. I'm thrilled I found her website and it was very easy to navigate and order. Every item was carefully wrapped and arrived promptly.
Can not recommend her stones and jewelry highly enough. I hadn't spoken to Sally in decades and it was wonderful to reconnect with such a talented and kind friend.

I ordered an iPhone 6+ case going on almost 2 weeks now, nothing so far. I check their order status, item was at the post office yesterday, today still no delivery! I don't care about the post office however I will NEVER order anything from Etsey again Bc you can't get through to them! Etsey takes Your & in a flash but if there is an issue you get lots of drop down menus that do nothing! Stick with EBay where they give a damn about their customers!

I have purchased 80+ items on etsy and this is the first time I have ever had an issue. The seller I had issues with was collegeprojewelry. My husband tried to surprise me with a pandora charm only to find out the charm was fake or counterfeit. They said the charm is a replica. Which took me 10 minutes of googling to figure out a "replica" is code word for NOT REAL. His name is Chris Moshinskie and with a little google search again, it lead me to his rap sheet of being a habitual thief. Which makes perfect sense considering he sell these fake items on etsy. I am not worried about losing $10 on this charm, more concerned that 100s of others have the same issue. What a scum bag.

Ive been trying to get some sort of response from Etsy after trying for a month now to get my money back from an etsy seller who charged my card, never sent me what i paid for and wont bother to respond to any of my emails. Since the "call back" feature seems to diabled. All ive gotten are automated responsenses and one pre-scripted email from an admin who offered no help at all. In fact, it seems like im the one being treated as though i did something wrong and am nothing more than an annoyance to the company. There was a "case opened" over a week ago, to which nothing has happened with. And now im told that someone will check back in with me in a week, and that i need to give the seller time to respond. I should not to give this THEIF anymore time to ignore me, while they have my money in their bank account. The fact that etsy supports these theives is just as bad. At this point, the monetary value is nothing... the fact that i have been ignored while an esty seller has stolen from me makes me livid. I will never use this site again for anything. Their busniess practices are completely backwards, they make it impossible to communicate with anyone there, even when the law is being broken

I bought an item which cost hundreds of dollars and the first time I used it-it broke. I returned it to the seller and have been waiting months for a refund. Opening a case with Etsy and it is a joke. It's just you and the seller arguing back and forth and every week or two an Etsy administrator chimes in with some random response that has nothing to do with what you're talking about. They claim they have nothing to do with the transaction and that they can't make buyers/sellers give refunds, etc. YET they take a portion of the costs and make millions if not billions off of the site so SURELY they have some type of liability. But nope! They had behind legal mumbo jumbo and basically say they just bring sellers and vendors together. Both buyers and sellers should be very cautious. If you happen to get screwed like I did... Etsy suddently has nothing to do with it. Also, don't even try to say anything negative on their boards or forums. They quickly take it down citing "confidentiality" rules even if you don't mention any vendors/sellers names. Coincidentally, this confidentiality rule does not apply if you're praising them or a vendor/seller. How convenient! I'm out $400 and have nothing to show but months of headache and a waste of my time/money.

1 or 2 days after opening an account, it was deactivated.
I had to contact them to figure out what was going on.

Their reply was that [an account related to this one has been closed]. So they state that an account related to mine has been closed and so they have closed mine without consulting me and without asking me if I had any connection to it.

They did not refund me what I spent to place for sale items on the Etsy shop.

What kind of organisation does that?
This people have no idea how to run a business and I am really sad with their behavior.

They have definitely lost a very good client because I would have used it for all the products I have considering that I have a new business.

Stay away and use eBay is much safer and much more accurate and at least the customer service talks to you and tries to work things out with you and they refund you the money if for any reason there is a problem. Here they do not care!

I find so many lovely things on Etsy. I am obsessed with scrolling through my homepage and adding all the new and interesting things to my love list. But it's like it purposely is against being user friendly. Certain features would be SO great to have. To be able to list your love list from lowest to highest price. To weed out certain words in your search. Basically all the tools that eBay has in it's advanced search. It's not complicated. Even my local library has a more sophisticated search function. Also, I just purchased a gift card for myself and later read that that for some reason it's against their policy. I have no idea why. My parents gave me their credit card and told me to purchase some Christmas gifts amounting to no more than $200. Getting a $200 gift card seemed like the best way to make use of the funds, since I wouldn't go over budget but I could get the full amount. I read other reviews that said the gift cards took 4-6 hours to be delivered; another person had her account disabled completely. Guess we'll see which it is for me.