EtsyReviews 1,570

Today, this is my first time having horrible customer care with those idiots by email. I had a package delivered yesterday. And I didn't know it was delivered. Then I realized today that it got stolen. So I bin emailing them today and told them that my package got lost or stolen. And they refused to refund my money. That's a shame because I just lost money. I should of had it delivered to my mom's house to keep my package safe.

I've only ordered from the site a couple times but my experiences have been great! I bought some wooden post earrings from a vendor on the site who was uber sweet! Even threw in a pair of free earrings! YAY! It did take a while to ship but they were coming from Thailand so it's understandable. I will say it can take I while to find the "diamond in the rough" so to speak, there are some weird, cheapy vendors who give me stingy vibes but you can find some really great items for a reasonable price. I Love Etsy and will be using the site for a looooong time! :)

I bought 3 candles, from this place and I LOVE THE SENTS when I ordered 2 candles before, and did not like the sent, DAN FROM DAN CANDLES DANDLES,, made it right with me, and offered a refund, he acted like VERY POLITE, PERSON, I DID RECEIVE MY NEW CANDLES, AND THE SMELL WONDERFUL. I AM VERY HAPPY WITH EVERYTHING AND WILL BUY MORE CANDLES IN MY FUTURE... THE PRICES ARE VERY GOOD FOR THE CANDLE $9.99 FOR CANDLES ARE A VERY GREAT PRICE FOR THE CANDLES. I HOPE ALL GOES WELL FOR THIS NEW COMPANY...

I purchased 2 oil tinctures beginning of January, only received one, told to contact seller myself & have gotten a run around ever since. First it was "We're having a hard time sourcing the materials, to sending me a second item of the one I received & some "substitute" for the one I never received. From "sourcing" issues to "My nephew is working the store"- it just never ends. Just emails back and forth & no resolution. If a vendor doesn't have the item, don't list it for sale! And people wonder why Amazon is so popular. A-Z guarantee.Not, "my nephew is working the store. Oops" Never again will I even think of trying these "rip you off at any chance" sites. Can't contact Etsy either about a problem vendor. How nice.

I purchased a necklace for my wedding and upon its arrival I found it did not work at all. When ordering something with a lot of detail it is hard to determine if it will work or not until you actually see it. I wanted to return the necklace and was going to try to find another one. For the replacement one I figured if it didn't work then send it back just as I was doing with my first necklace and do this until I found one I liked. Upon contacting the company I was told ALL SALES ARE FINAL. When ordering of etsy.com they use so many different supplies and everyone of their policies vary. Be Careful what you order for it you don't like it you most likely will be stuck with it.

Website link for vendor: https://www.etsy.com/shop/laplumeblanche
Ordered a crystal necklace on a gold chain. Came, wasn't the product pictured on vendor's own site, she told me to ship it back to her and she would replace it. So I pay $17 to ship it back, now I'm out $48 total and she tells me she never recieved the package. So not only am I out $48 because this shady person with this site doesn't send me what she has pictured on her own site but I have no necklace at all. Etsy's response was: Oh well time's up to file a claim. Wtf?!?! I have attached images. The first one is the necklace on her site that I ordered and the next 3 are the pics of what I was actually sent... a busted up frosted crystal with chunks missing out of it not even on the same chain pictured on the vendors own site! Ripoff site! Do not purchase from Laplumeblanche & don't expect Etsy to rectify the problem or get you the product your purchased or your money back when you deal with them!

First off it was so easy to use the site. My son's theme was a circus theme for his first birthday(this was the first time I used Etsy.com) so I looked up circus one year outfit and I found the cutest outfit ever. The instructions were easy to follow. The person who made it made sure I was taken care of. It didn't take long for me to receive the item tho I wasn't too worried since I ordered two months before his birthday. The product was made well. My son looked so cute in it. Kudos to the person who made it. Anyways the site is great. I love homemade stuff. So much creativity. Now I did order my son's two yr old shirt. Themed Mickey Mouse. From a totally different person. Totally different experience. I put the order in. Took a few days for the maker to see it(so I guess not everyone checks to see if they have any orders daily so keep that in mind) it did take a month for me to receive an email from the maker that it's being shipped. I was super excited. 9 days later nothing. So I contacted the maker and she replied back pretty quick that she will look into the tracking and find out what's going on. A few days later she contacted me back. She was super nice. Told me I definitely should have gotten it. She had talk to the post office supervisor. That she will make and ship another and ship it expedited. And message me the tracking info. That was a few days ago. Now the only down side that I hate after this experience is the tracking. You don't get any tracking info unless the maker contacts you with it themselves. So there's no way to track it once your items been shipped. Which sucks. So IDK if she's sent the other one out yet. Unless she message me the tracking info. So again I feel blind as to when I'm supposed to receive it. Hopefully by next week. We will see. Worse case scenario I will have to file a claim that I haven't received my item. Which BTW if you're having the problem that it said your item is shipped but uts been over a week. Always message the maker first. To work something out and to figure out what happened. If you hear no response for awhile then fine a claim. Unfortunately anyone can use any site to scam you. Just be careful. Read reviews first look at what they are being rated. And I don't like how the money gets taken out of my account right away. Before the maker even saw my order. I think that needs to change.

I purchased two expensive items from one seller. The seller combined shipping using one package and shipped the items almost immediately through USPS. A couple of days later I was notified that the items had been "delivered". WRONG! I never received anything. I contacted the seller and after days and days of back and forth emails without resolution I found out that she had sent a package which was just large enough to NOT TO FIT IN MY MAILBOX. I couldn't file a claim because she had NOT PURCHASED INSURANCE NOR had she REGISTERED OR CERTIFIED the package! I attempted numerous times to contact Etsy but they make it incredibly difficult and the only way is by sending an email. Unlike Ebay or Amazon where you get immediate help Etsy makes it almost impossible to get resolution. Days later I received an email from Etsy informing me that "Because Etsy is a venue in which each seller manages their own shop and creates their own policies, we don't require sellers to offer a replacement or a refund in this type of circumstance..."! THE ONLY WAY I GOT RESOLUTION WAS BY CONTACTING MY FINANCIAL INSTITUTION AND STOPPING PAYMENT. NEVER DEALING WITH THIS COMPANY AGAIN.

I have been selling for 5 years on Etsy. In the past my sales increased every year, everything changed in 2016. With Etsy the sellers are their customers and the buyers are the sellers customers. Etsy has no support system, they pick and choose who they want to promote. They will remove your listings from searches now if you get a bad review, the thing about bad reviews is that sometimes they are legitimate other times they are just people throwing temper tantrums because they want more but don't want to pay for the extra items they want things for free. It's hard to decipher if something is a lig complaint so why should one be blocked from searches if there is a bad review, there are 2 sides to every story and that should be considered.
Their ad cost have more than doubled, this time last year I paid $100 for a week and received double the orders. This year I have paid $250 and received less profit, less orders.
They do not help their customers at all, if you write anything that is a complaint to Etsy they will drop you from searches. You are not allowed to be upset with the customer service that Etsy provides but anyone and write anything bad about your shop. '
They play favorites, if employees of Etsy have shops they promote those shops but not others.
What they are doing now isn't fair to everyone but they don't care. I am looking to sell elsewhere now.