EtsyReviews 1,570

I was looking for paintings of JesusChrist, and Etsy was the first website that came up. I went in and looked at the first painting, when I scroll to the next one there was a pornographic picture of a woman (who also seemed to have had a cut penis) and next to it a picture of a man masturbating.

This is obviously ill-intended. And I was shocked! I was left speechless and completely confused at what was thrown in my face. The images were so disturbing! And the act of embedding something like that to a search that was completely the opinion nature was unbelievable.

To clarify, this was not a spelling mistake in the search, the disturbing images were right next to the paintings of JesusChrist inside the website, Etsy.

I'm an adult, and I'm ok. The scariest part is that I any child or teenager that has access to internet and uses it for wholesome searches and can go into websites like Etsy and run into nasty stuff that can actually really scar them.

It's very alarming!

They are a horrible site! They don't help you promote your product, they just take your monthly payment and remove items from your store that others are allowed to put on theirs! Even email after email it was still the same as they did was harassing me about simple items and removing them from my store! And pretty much told me they don't care, It's the worst place ever! 5 months I paid them to do nothing and harass me! Not at all worth the trouble! I'll go elsewhere!

A publicly traded business with millions in turnover and a customer support for sellers that to define shameful, catastrophic and outrageous, is not enough to describe the lowest level at which it is.

Team leaders and a Head of Customer Service who should be hiding.
I have been trying to get an answer for 4 months, 4 months and in the meantime I work at my shop in total uncertainty.
The cases are managed by different agents, a practice that already 15 ago was branded as detrimental to the quality of the service. Everytime a new agent jump into the case, they rarely read what the previous agent said, on top of this they provide partial answers on a rush and do not read carefully the original message, in this way they do faster and are able to fall within the company's key performance indicators, all at the expense of the quality of service for which CEO Josh Silverman should be hiding in a hole.

In the meantime, with lousy support, the company introduces the Star Seller program (when a Star Customer Support Program?), A program that evaluates the quality of Etsy's sellers based on key performance indicators, some of which are not measurable and questionable, penalizing sellers who don't respond to customer messages within 24 hours, but forgetting that the world is divided into time zones and that customers don't necessarily write when the seller is awake.

My listings are not indexed contacted support can you please index it

https://www.etsy.com/shop/Hoodoospellsshop

Etsy has struggled with quality control for years. I ordered two prints of Josephine Baker last year and they arrived a different size than what was listed on the item description and one of them was askew and had an uneven border frame. The seller patronized me and told me, "this is art," but I can't frame crooked prints. After much hassling I was able to return the crooked prints for a refund. I reluctantly returned to Etsy for my wedding sand ceremony kit and again there is no quality control across sellers. The hourglass I ordered arrived with visible sand remnants from when the glass was blown and the packing material is clearly visible at the bottom of the hourglass. I have contacted the seller and once I am refunded will be deactivating my Etsy account entirely. I wouldn't order anything from this website, unless you are looking for a headache. Consumer beware!

I been shopping on Etsy since 2017 and I never had problems with a seller except for one and that's because they sold me a badly coded template. Yes there are some pros and cons to Etsy, but my shopping experience been pretty good. I have a few shops that I saved as my favorite.

Spent $700+ dollars on jewelry Just for all of it to tarnish within 2 months. Turn my kids neck green!

I ordered a pair of sunglasses off of etsy for $300. The vendor sent me a $10 pair that weren't even remotely close to the style i ordered. When i contacted etsy, i couldn't talk to any of their staff but was sent right to a contact the seller site. Repeated efforts to resolve the issue with the seller were fruitless and he eventually stopped answering my emails. Repeated attempts to contact etsy staff were also unsuccessful. There is simply no way you can actually speak with anyone there. I have made several purchases from etsy with success so it's a matter of their vetting of the vendors and that there are some bad ones. I just made an inquiry on another item that i just didn't get and ran into the same issues. So, buyer beware, if you pick the wrong vendor, you won't be made whole on your investment. Etsy and i are done.

Etsy are thieves! My store was shut down with no explanation given, the customer service won't talk. All the pending orders had been fulfilled and delivered with no issues and it's been 5 months since Etsy has not sent me the payoff for those orders!
If you're the Etsy seller- beware! You're nobody to this company! They make commission from your sales and don't bother to treat you like a human.

100% do not order from Etsy. They let shops scam you, close their shop, and don't help you recover the money you spent to be scammed. Their customer service is terrible. I used to love the platform to support small business but I will never use it again. I've been trying to figure out if my package will ever be sent out for two months now and I have had no help from Etsy after being ignored from the shop for weeks and weeks. DO NOT USE ETSY!

Despite being one of the largest and busiest commerce sites in the world, Etsy still has not figured out how to program for customers who have a tax exempt number. Their archaic system requires buyers to email the support link and ask for a rebate on tax paid on tax exempt purchases. In theory, this is not so bad. But when you email them, you get no response. Then when you finally do get a response after dozens of tries over several weeks, you get a canned response like "your seller account is not active." This has nothing to do with selling. You can find a hidden phone number to call Etsy, but you get a foreign agent who has no clue what you're talking about, and then disconnects you after you've waited 45 minutes on hold to talk to her. If you want to be totally frustrated, exasperated, irritated and waste hours of your time, Etsy's the place for you.

So, I did a search for "rainbow stickers", wanting to buy some to decorate my new beige landline phone. It's totally old-school and retro and has a curly cord and everything. But anyway, every time I return to etsy, their home page is showing me recommendations based on my search for rainbow stickers, and half of those recommendations involve male private parts. One particular piece of artwork is a collage of penises done in charcoal.

I originally clicked "report listing" for all of them and chose the option that says something like, "This item isn't properly catalogued as being adult content," or whatever. So some time passes, I return to etsy, and those exact same listings are still staring at me. I report them again. More time passes, and I return to etsy, and it's more of the same. At this point I send etsy an angry and incredibly hostile email. More time passes, and I don't hear back from etsy (which isn't too surprising since I called them whores and sluts), but I return to the site and the same listings are still there on my home page. I'm through.

Please only view my accompanying photo if you're not disgusted by penis art.

I purchased a few items through a seller and hadn't received them in time. It was constant bs with waiting another week after week to receive the item. Excuses beyond excuses. Then finally, I took it up with my credit card company when the seller refused to give me a refund and thank goodness they reimbursed me. During and after the dispute, the seller harassed me endlessly and Etsy did nothing about it. I buy all the time and never had a situation like this. The harassment is still continuing after more than 2 months and all Etsy said was not to contact me. Apparently, this seller has a habit of this type of harassment since they've done it to others before. And again, Etsy had done nothing to help her either. Bottom line: Etsy are liars when they say that there is zero tolerance to harassment.

Ordered 4 stuffed animals from Leslie and they arrived today. They are simply beautiful and were made from my husband's suit and ties. The Granddaughters will have something to remember Grandpa for a long time. Really did a nice job. Thank you. Kathy

I bought many things from etsy and i always adore the quality. Their cs super helpful and their handmade things so unique!

Without any notifications they suspended my account. They ask my id and i send them but later they make other excuses that your items are not eligible to sell on etsy. I was selling hair pins, and handmade bracelets dont understand whats wrong in that... they suspended my account as well as hold my money. RUBBISH RUBBISH RUBBISH

After I paid listing fees, subscription fees and spent a lot on external ads, etsy abruptly suspended my store with no communication whatsoever. When I called them, no one knew why it happened but I still had to wait a week for someone to look at it before they could figure out why. I'm a brand new small business, I don't have the kind of resources to waste on scammy platforms that took my money and ran. I will NEVER use etsy again.

To be Honest, Etsy Changed my life. After the pandemic Hit, I Lost My Job and I started searching for ways to make money online and Luckily for me, I found Etsy.
Now I'm a full-time seller on Etsy and I'm Grateful.
If I can do it you can do it to Register Now and Start Selling:
Etsy.me/3yZrGd9

I've purchased from Etsy Canada many times and feel they are very concerned about the quality of there products and customer service.

I had one item which didn't fit and when I contacted them, I had a refund within 2 days.

This is a very reputable company with fantastic service.

I would highly recommend them.
Thanks
Jennifer