EtsyReviews 1,569

Accounts closed for no reasons, also not good to start your small business, you see other people sell the same products that you have but customer service close you account

Unique,healthy aquatic plants and customer service! Etsy shops can be hit or miss but Mei has beautiful plants and is really helpful!

Item never received, seller shop is closed. Etsy just closed the dispute case with no option to take it further.
Seems like Etsy are supporting Christmas scammers

I ordered 2 separate orders of a painting of HOUSE pictures with my Client's names along the bottom.
Day one first 2 orders:
The first Painting [picture in Frame] was correct. Right size painted and landscaped - YEA
The second was almost correct, the picture was smaller because they made the portrait which made the house very small but used it.
Day two and weeks later and after I finally received the first two orders, I was more careful trying to order the third and fourth to be like like the first order.
The third order was on a piece of wood 8x10, with no names and wrong size everything was large - just wrong
The third order was on a piece of wood 8x10, with no names and wrong size, even if you were to hang it the Glued block on the back to hang it with was the wrong side.
I tried to find my orders on their site, first two never showed up, one from the second set did show up, but the information did not show which vender they farmed the orders out to.
Look like ETSY just randomly send your orders to various vendors.
You can not find a way to contact them, no Support, No order help, No phone numbers.
If you google ETSY reviews you end up on their page and you can not enter a review.
If you want to get what you did not order! With no way to send it back! Or complain.
Order from ETSY! They will disappoint.
Does not show which vendor they farmed the orders out to. DON"T GET RECEIPTS
Look like ETSY just randomly send your orders to various vendors.
You can not find a way to contact them, no Support, No order help, No phone numbers.
If you google ETSY reviews you end up on their page and you can not enter a review.

Had put a lot of effort into making an online store and even making a few sales. After 2 days of being open Etsy closed my store permanently. Reason? I provided them with a bank statement instead of utility bill for address proof. I explained I can get a utility bill but no the decision was already made and I can not get a reply from them. No warning, no reasonable explanation or willingness to help, no explanation as to what happened to the sales. Nothing. Disgraceful behavior from Etsy. Will use another platform instead - my mistake for not checking reviews before!

Items are too cheap and etsy commission is more, hence seller get less price and send low quality items. Worst return policy. At the end you are locked with your money.

Hello all - If I could give ZERO stars to Etsy I would! I had a shop set up on Etsy to sell homemade candles that I make in my home. As I am not tech-savy, I asked my daughter to help set it up for me - she lives in Florida & I live in Tennessee. After the account was set up and my products were advertised, a purchase was made. This individual spent $44 in my shop, of which I was supposed to receive $30 in revenue after the items were received. The items were received by the purchaser and I was supposed to receive the funds the following week. Apparently there were fees owed adding up to $5 - which were paid shortly after I was aware that they were owed., however I still did not get the revenue from the sale. Then I get a notification that my account is suspended at which time I tried to contact Etsy through email which was my only option and received No response for about 4 days. Then I received another email that said that my account was permanently suspended and gave a list of possible reasons, but did not specify which one it was? What is this? This is crazy! 1. You cannot speak to LIVE PERSON on the phone 2. I never received the revenue from the sale that was made 3. The email was vague and did not tell me what the reason was 4. Did I mention, that you cannot speak to a LIVE PERSON! I will never*** recommend Etsy to anyone ever again, whether it is buy or sell... to me they are a SCAM - I want the revenue from my sale and a I want to speak to a live person* to discuss the reason why the shoppe was suspended in the first place - and if the fees were paid (a total of $5) - doesn't that resolve the problem? -As big as Amazon is, one can still speak to a live representative if you call them! This is ridiculous. Etsy should be ashamed of themselves for treating their merchants so poorly!

So we have been selling on Etsy for about a year and half. They have almost No customer service at all and when you do actually get a representative in live chat they are worthless! The store rating system is complete garbage. You can have 13 5 star reviews and just 1,1 star review brings your shop down to a 3 star rating! Whats worse is even if the buyer has Zero platform history and no purchase history the platform refuses to remove an obvious scam review from a competitor!
The platform is ok and the website is nice but again any problems or issues do not expect any help from Etsy! They are by far the worst platform we have used. We sell on Shopify, Ebay, Walmart and Amazon, all with much better service for sellers!

It was my first time in the site and I found 2 seller's items I was interested in purchasing. I meddled through the order process and paid with my card. I then realized that one of the sellers had charged for shipping and they had a similar item selling for a lot less.
I immediately did the chat thing with Jorge who informed me I couldn't cancel but to get in touch with the seller. Etsey states in it's policy that you may cancel as long as it is in 1 hour of purchase which it was well in that time. Regardless of my stating the company policy he still insisted I needed to Deal with the seller instead.
I finally wrote the seller and 2 days later she responds. I offered to purchase the other one including postage as it still came out less. She asked for my email address in order to refund me the difference - never heard back from her again. I will never order from Etsey again even though the other seller went above and beyond.
Etsey needs to make sure their customer service people at least know their policy.

I tried to purchase a tilt button from Cory at Fatbunnyprints and payed him and never received the part. I tried to contact him many times but he never got back to me. So TRIED TO CONTACT ETSY and guess what they also didn't contact me. Oh right i did get a note that said I CAN HELP. Well that is all i got and didn't talk to me or tried to contact me.
Wont but from them

Etsy Staff: forwarding same book of rules of Etsy for simple questions.
Etsy offsite advertisement: it is cheating with people because they don't show tracking if clicks on items advertised.
Etsy add: Out of 100$ Etsy get 80$ and you get only 20$. They excuse that they have no control on advertisement and sell.
I will suggest sell only cheap items of few dollars otherwise on Etsy without advertisement you will be in lost for sure. Divide the amount you want for sell price with 0.75 then list without any advertisement, if it will sell you will earn something because almost 25% will go to Etsy. If you do advertisement then divide it by 0.25 then list because Etsy will get 75% and you will get only 25 percent. Not kidding. This is my experience.

BUYERS BEWARE! I bought some dresses the end of September. The lady gave herself until almost Christmas to be able to leave a review. She never sent the dresses and she had my money tied up. I am unable to leave a review or contact Etsy. ETSY HAS NO phone number or anyway to contact them. ETSY in my opinion is a terrible place to shop. There is no way to help a buyer. The only thing a buyer can do is be out your money and forget it cause there is no protection or a way to call them.

I received the wrong item and simply wanted a refund. After completing the online forms and hearing nothing from the seller I spent over an hour on the website searching for Etsy contact number. Only after searching internet did I find instruction to location the contact number. You must call, leave your number and they will contact you.

Upon receiving contact I informed the CSR I wanted a refund and that my case had already been opened and closed by Etsy. She assured me this would be escalated and reviewed again. Within 5 minutes of the phone call I received an email from her stating my case had already been reviewed and closed and was closed again. There was no re-review.

It has been 2 weeks now with no reply from the seller who is MagicMemoryMugs. Be sure to order nothing from MagicMemoryMugs or Etsy. They are a rip off company and once you receive an item, ANY item they are done with you.

What a horrible company! I hope they go bankrupt and everyone loses their jobs. They are a public nuisance and should be delisted from Nasdaq immediately!

Once they have your money they are done with you! Dont get tricked by these charlatans and evil doers.

HORRIBLE Company! I have had problems with them and as a seller and they have NO support at all! Forget trying to get someone to talk to. They do not protect the seller! They only protect themselves! No worth selling and not worth buying. Horrible Company! STAY AWAY!

Etsy is NO LONGER SAFE. I have 2 factor login (password and text message code) and my account has been hacked multiple times.
On 6/16/22,8/24/22,8/30/22, and now on 11/24/22 my seller's account has been hacked with fake postings of copywrited web graphics that link out to bundlesvgaz.net. Each time I have changed my password and done the necessary steps to ensure my account was safe (as recommended by Etsy customer service), yet this continually happens. I am currently trying to delete my account as I feel my personal information has been compromised multiple times. DO NOT USE ETSY!

I have been selling on ETSY and I have two big shops with thousands of sales and hundreds of 5-star reviews. Due to the recent policies which butcher independently owned and local shops, I have started looking for opportunities to leave ETSY. The enforcement of the offsite ads fee is unreasonable and I don't have any option given to opt-out offsite ads. I know that my customers won't be able to find the similar products that I sell and I am pretty confident that I will still get the same customers without the offsite ads. Secondly, the customer service for sellers is poorly regulated even though I have been paying unreasonably high fees. I paid thousands of dollars over a year and I don't get any response to my emails for over ten days.

Can't check out. One step to final checkout and I get some stupid screen which says something about me not being authorised to change information.? Whatever. Taking my dollars elsewhere. Thanks for nothing!

I purchased approximately $6 in merchandise. With $6 in shipping. Should have been around $11 and some change. How dare they bill my PayPal account $29 for less than $5 in merchandise! I keep forgetting to check the reviews for these scumbag companies!