etrailerReviews 18,889

Do not buy from this company I purchased a $1470. 00 fifth wheel hitch from them waited over a week for delivery never got it I live 5 hours from their warehouse when I asked about my package got the run around for 2 days even had to call the trucking company myself only to be told they had it but not sure when it will be delivered then when I asked for my money back was told I could drive 3 hours to where my package is and get it myself

I can't speak about the product because the customer service went out of their way to make sure I didn't get what I needed. I promptly notified them about canceling my order within 10 min of placing it. Responded saying they couldn't and that I had to pay 400% for return shipping compared to what I paid for. I pointed out to the unfairness but wouldn't work things out. I'm just one customer and certainly will not affect their market but I will never purchase from eTrailer and I will definitely not recommend to anyone. Terrible customer service. Very dissatisfied. I hope at least I get some fraction of refund back but at this point I'm pretty much used to the idea that I lost my money.

As always, I'm amazed at how well you address questions and concerns. I am pulling a 2019 ForestRiver Flagstaff E-Pro 19FD with a 2012 Chrysler Town & Country.

I am using the Husky ******* Center Line TS with Spring Bars - 400 lb. to 600 lb. Tongue Weight Capacity (2-5/16" Ball) with the Curt Weight Distribution Shank - 10" Long - 5-3/4" or 3-3/4" Drop - 1,500 lbs TW Item # *******, that etrailer.com recommended.

What a great combination!

Thank you

When I bought my Blue Ox towing system, the baseplate did not come with plastic plugs to keep dirt out of the towing pin holes when not in use. Jon at etrailer knew exactly what I needed and shipped them. Good work, Jon! Also I needed spare pins and clips for the Blue Ox tow bar 'claws' and I wasn't sure if the etrailer ones listed were the right size. Again, Jon sent me the correct item number and link. I bought those too. It took only a few days to receive both items. Excellent service!

The rating is only due to poor delivery. Paula S. Has been outstanding in keeping me notified of delivery status even contacting me on a Sunday WOW! Also, Kyle S. Was quick to respond with technical details even though they should have been part of the product description. Since etrailer gets the product from LIppert is where the delay is occurring. Total time for me to get the product is over a month... not good in this day and climate.

I have been using etrailer for years to get parts for my camper and boat trailers. The staff are knowledgeable which is the best part about this site. If you are not sure what components you need, just ask a question and usually within a day, you have answers with the right part numbers. The installation videos they provide are very informative and help get the job done correctly. Shipping is fast, and so far, the parts I purchased have performed as advertised. You maybe able to save a dollar or two shopping for individual components on ebay or the web, but having the right kits, with the expert advise on selecting them is valuable and makes me come back and shop here more.

Price matching, exact experience in their controlled, but apparently growing, area of expertise, low wait experienced LIVE tech support, very reasonable pricing, very quality suppliers, the most complete and absolutely best Internet web site on the entire WEB. As a small business owner with over 25 years of dealing with all sizes of companies as well fortune 500 size suppliers I must question if this public view, for its current size, is not one of the best managed companies in the US. Improvements possible, yes and growth speed bumps potentials ahead sure, but a prudent driver takes them at moderate speed one at a time. With multiple orders, completed I can not recommend this company more. Remi DeLouche