etrailerReviews 18,889

Upon the response of the agent on what unit I needed it is the one I ordered. However, my question was if the side cameras are plug and play or do they needed to be spliced in. The side cameras I received have to be spliced and not a "plug and play unit". The agent needs to be more educated on the merchandise. If you don't know the answer say so.

Samuel from Etrailer.com helped me choose the correct roof basket... I almost purchase the wrong one!

I contacted etrailer with a question about my grey and black lines on a travel trailer. I received excellent feedback. Now I think we can order the correct part to fix our issue. Thanks for your help Eric

Product arrived on time but did not contain the bolts to attach. No apology or quick solution from customer service. Also, directions and videos were incorrect to install on my 2021 Tiguan..

Update 3/30/21-Thanks to Crystal for calling me and helping resolve my issues. I am very pleased with the outcome.

I ordered about $4,000 of gear for a trip I have coming up and with shipping delays I called ahead to check availability before i placed the order. One of them items was to be made at the time of order and the web site said 10 to 15 day lead time so I double checked by calling to verify and etrailer said it would be to me no later than 15 days (per a phone call they made to the manufacturer).
I received very good communication on all the items but one (the bed cover), so after 8 days i called just to make sure we were still on target for the trip i had planned. The news i got was not great, i was told it would be 30 days (twice as long as i was told) so needless to say it was not good news.
At this point i had received all the gear to mount to the bed cover so i asked to speak with a supervisor to discuss another option that would allow me to mount the gear i had as temporary fix for my trip.

Up to this point my frustration was that I had to follow up on the status of my order because most of the reviews I read said communications were great.
But as I sit here today I am on day two just waiting to hear back from a supervisor to discuss a possible solution that would allow me to use thousands of dollars of gear just sitting in my garage.

I understand shipping issues and supply chain problems right now but that has nothing to do with their ability to communicate.

I'll fill yall in on the details as soon i hear from etrailer.

I order tons of parts off the internet and this is the first review i can remember doing.

Jacob H outstanding response time. He answered my question in a timely manner and it was right on the money.

I ordered matching key compartment locks and even called to verify the order. My email order confirmation even says same key option. Locks came with three different keys. I called and Amy H tried to convince me it was all my fault and I needed to pay $35 more to get it right. After being harassed by Amy, I asked to speak with a supervisor and basically was told that I apparently didn't select the right way to order these locks. They do a good job at making a first time customer unsatisfied!

Kyle, thanks for the quick response it will certainly help me when taking apart my old faucet before ordering

Kyle was great in recommending what I needed as well as getting back to me very quickly. My complaint is the shipping time. It's been ordered a week now and it still hasn't shipped. Every day the shipping date is pushed back another day and this is getting ridiculous. I really need this item. I will have to cancel and try to find it somewhere else if it doesn't ship in the next day or two.

I had a questions regarding my Reese Fifth Wheel slider hitch and wanted to know if the legs at etrailer.com would work with the hitch. The answer was yes but the way the etrailer.com answered the question was great and allows others with a similar question the opportunity to review the question as well as the answer. Great job

I made an order in January and customer service claims they reached out to me. They never tried to call me. I constantly had to check tracking to find out it was delayed for 10 to 15 days more. I ordered multiple products, but they never even sent one of them because that would affect their shipping cost, that's a poor excuse and rather cheap of them. Overall, if your trying to save money these guys are the last ones you should go to.

I asked Kyle S. From etrailer.com if he knew what the actual range is for this Tire Pressure Monitoring System since there was/is conflicting information out there. He ended up calling the techs at In-Command to get the definitive answer. This system should work great on my 44' 5th wheel triple axle just fine.
- Dave

We are new to motorhomes and have had quite a few towing questions and TPMS questions. Etrailer has given clear and detailed responses to our questions. Shane was especially helpful with responding to our questions about TPMS systems.

I asked Jameson a complicated multi-part question in my effort to compare three similar items on etrailer's website. He got back to me with all the information I needed, which included contacting the three different manufacturers of the items to provide the information. Thank you Jameson (and etrailer).

I was concerned that the part advertised wasn't an exact replacement for my step motor. Teresa assured me over the phone and got it in the mail to me!

I bought a new car and needed to know what rack and attachments I needed to carry my bikes. Kyle wrote a detailed explanation that was easily understood. I appreciate the service! Thank you