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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Washington
3 reviews
0 helpful votes
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Product delivered in original packaging and in new condition. Clips provided on product were wrong for my car and I had to learn how to change them. The instructions were spotty at best and the pictures were pretty much terrible. Only by looking at the box did I realize that there might be other clips involved, which I did find at the bottom of the box. There were some additional parts included that I had and still have absolutely no idea what their function is as there is no explanation on their use. I did finally get the product to fit on my car and it seems to work okay. Our upcoming trip will tell the tale as to if they work as advertised. I will call Customer Service when they are open and relate my experience.

Date of experience: May 21, 2023
Illinois
2 reviews
0 helpful votes
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Trailer break control and cable
May 21, 2023

Good flow through site. Took a couple days more for the cable to arrive after the controller

Date of experience: May 21, 2023
New York
1 review
0 helpful votes
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Trailer hitch
May 21, 2023

Ease of use and access to needed equipment! Delivered on time and already installed!

Date of experience: May 21, 2023
Virginia
1 review
0 helpful votes
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Trailer stuff
May 21, 2023

Thanks for making everything so easy and helpful! It was great!

Date of experience: May 21, 2023
Connecticut
1 review
0 helpful votes
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Very fair price hopefully the shipping will be the same with no issues..

Date of experience: May 20, 2023
California
2 reviews
0 helpful votes
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Easy to order and quick, free shipping. Will shop again

Date of experience: May 20, 2023
Indiana
1 review
0 helpful votes
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Excellent Service
May 21, 2023

Fast and simple to order.
Order received in 3 days.

Date of experience: May 20, 2023
Texas
2 reviews
0 helpful votes
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Have what I was looking for and could get free shipping and pay with Paypal.

Date of experience: May 20, 2023
South Carolina
1 review
0 helpful votes
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Good and Experience
May 20, 2023

Great experience. Good product and fair price. Easy to use ordering and quick shipping.

Date of experience: May 20, 2023
Tennessee
2 reviews
0 helpful votes
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Etrailer Newbie
May 20, 2023

I hadn't shopped etrailer before and it's definitely on my go to list for RV related items It was easy to find my item and easy check out.

Date of experience: May 20, 2023
California
1 review
0 helpful votes
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Baby Moon Hubcaps
May 20, 2023

Good so far. The hubcaps arrived today. They are in perfect condition. Our trailer is in the shop getting a new A/C unit installed. Hoping that our new hubcaps fit properly. That input later. Thank you.

Date of experience: May 20, 2023
Washington
1 review
0 helpful votes
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Delivered on time
May 20, 2023

Easy to use and always verifies the vehicle fit. Haven't installed the trailer hitches yet but everything is in the box and arrived on time!

Date of experience: May 20, 2023
Vermont
1 review
0 helpful votes
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Geat product and experience
May 20, 2023

Good people to deal with and product is awesome. My review is short and to the point.

Date of experience: May 20, 2023
Ohio
1 review
0 helpful votes
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Well made
May 20, 2023

The hitch came when promised it was free delivery. The videos I watched were very easy to follow and straightforward the hitch fit perfectly

Date of experience: May 20, 2023
Minnesota
2 reviews
0 helpful votes
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95 Tahoe Hitch Installation
May 20, 2023

The Curt hitch is nice and installed in about 20 minutes plus a few minutes for the wiring. Perfect fit, works great, looks great.

Date of experience: May 20, 2023
Louisiana
2 reviews
0 helpful votes
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Great product
May 20, 2023

As always great service and all hitches are easy to install and fit perfectly.

Date of experience: May 19, 2023
Minnesota
2 reviews
0 helpful votes
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Fast service
May 20, 2023

Easy to find what I wanted and easy checkout. Came earlier than expected. Spare tire holder is just what I needed.

Date of experience: May 19, 2023
Washington
1 review
0 helpful votes
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You make it harder than necessary. Typed in what I'm looking for and your sight did everything but do that. Finding d rated and 4 bolt not a simple task like it should be!

Date of experience: May 19, 2023
Nebraska
1 review
0 helpful votes
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Sumo springs
May 20, 2023

They got here when they said they would! I will install them this weekend!

Date of experience: May 19, 2023
Wyoming
1 review
0 helpful votes
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Satisfied!
May 20, 2023

Easy website to browse. Clear and precise. Great items to choose from for a Thule rack I needed help with. Reasonable prices and great customer service.

Date of experience: May 19, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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