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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

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54,202 reviews

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New York
1 review
0 helpful votes
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Very good...excellent availability and prices. Delivery was quick and on the day promised. Items were well packaged and of good quality.

Date of experience: May 22, 2023
New York
1 review
0 helpful votes
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I had a very tricky situation with a turning point kingpin on my 5th wheel and a 2023 F250 Ford where so far only a sliding hitch had been verified to work with a 2023 F250. The expert tech support person did the research to find a standard 5th wheel, and explained the pros and cons of using the turning point kingpin with a wedge (the better option) or using a slider with the locked turning point. Extremely helpful. If it has to do with trailering, rely on etrailer.com!

Date of experience: May 22, 2023
Indiana
1 review
0 helpful votes
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Easy order process, fast delivery, clear installation guide video. I had no problems installing in about 2 hours, just taking my time.

Date of experience: May 22, 2023
Virginia
2 reviews
0 helpful votes
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Stabilizers
May 22, 2023

Great. Very easy and fast shipping. Would definitely recommend to anyone needing this type of product. I will continue to do all my purchases through e-trailer.

Date of experience: May 22, 2023
Georgia
1 review
0 helpful votes
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Quick and easy shopping. Level of details provided is sufficient to make a buying decision. That is a challenge for many companies especially for large items where dimensions and quality is critical. Shipping was fast. My cargo rack arrived ahead of schedule and is better than expected quality. Followup after the sale and delivery has been excellent.

Date of experience: May 22, 2023
Georgia
1 review
0 helpful votes
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Easy install
May 22, 2023

Good price fast shipping ready install good for geo tracker 1994

Date of experience: May 22, 2023
South Carolina
1 review
0 helpful votes
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Good to go!
May 22, 2023

Very easy to order. Looks like what I need. Haven't installed yet, but looks easy.

Date of experience: May 22, 2023
Indiana
1 review
0 helpful votes
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Quality and quick shipping
May 22, 2023

Always have what I need and quality products and if you have an issue they are quick to respond

Date of experience: May 22, 2023
South Dakota
1 review
0 helpful votes
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My experience
June 21, 2023

I had to ship this to a friend's address because I have a PO Box. I have worked every day since it arrived and haven't even installed it yet but this is the second time I got a notification that I needed to write a review. Here it is. Enjoy.

Date of experience: May 21, 2023
West Virginia
1 review
0 helpful votes
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Check out was odd otherwise easy and helpful to navigate to my car's specific needs. Shipping was a bit slow

Date of experience: May 21, 2023
Iowa
1 review
0 helpful votes
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Returning customer
May 21, 2023

Awesome site, extremely easy to navigate and they always have what I'm looking for.

Date of experience: May 21, 2023
Minnesota
2 reviews
0 helpful votes
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Sturdy fit perfict
May 21, 2023

Very quick and easy bought to replace the one broken and lost

Date of experience: May 21, 2023
California
1 review
0 helpful votes
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Very easy!
May 21, 2023

Very easy to find the correct part! Will order again!

Date of experience: May 21, 2023
Washington
1 review
0 helpful votes
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Second order success
May 21, 2023

I have used etrailer before and I am very happy with the service and products. Easy to order and things arrive in a timely manner. I would be happy to use them again in the future.

Date of experience: May 21, 2023
Oklahoma
1 review
0 helpful votes
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Etrailer doesn't disappoint!
May 21, 2023

Awesome as always. Transaction was smooth, shipping was fast. Thanks again

Date of experience: May 21, 2023
Illinois
1 review
0 helpful votes
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Quality product, great service
May 21, 2023

Lots of options, wasn't sure which to pick for brand difference. Found faq that recommend curt due to powder coating. Shipping was very fast - packaging was ok (corner sticking through box). Directions were good but the cutout diagram for bumper could have been better.

Date of experience: May 21, 2023
Rhode Island
1 review
0 helpful votes
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Parts were available and arrived with no damage. Company seems to have Trailer parts that I need in stock and ready to ship.

Date of experience: May 21, 2023
Minnesota
2 reviews
0 helpful votes
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Quick and Easy!
May 21, 2023

Great website and very easy to use. Shipping was fast and the lock was just as advertised.

Date of experience: May 21, 2023
Pennsylvania
1 review
0 helpful votes
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Top Notch
May 21, 2023

From ordering to studying videos to installation, etrailer exceeded my expectations. A great experience and quality products!

Date of experience: May 21, 2023
Washington
3 reviews
0 helpful votes
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Product delivered in original packaging and in new condition. Clips provided on product were wrong for my car and I had to learn how to change them. The instructions were spotty at best and the pictures were pretty much terrible. Only by looking at the box did I realize that there might be other clips involved, which I did find at the bottom of the box. There were some additional parts included that I had and still have absolutely no idea what their function is as there is no explanation on their use. I did finally get the product to fit on my car and it seems to work okay. Our upcoming trip will tell the tale as to if they work as advertised. I will call Customer Service when they are open and relate my experience.

Date of experience: May 21, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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