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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Very good...excellent availability and prices. Delivery was quick and on the day promised. Items were well packaged and of good quality.
I had a very tricky situation with a turning point kingpin on my 5th wheel and a 2023 F250 Ford where so far only a sliding hitch had been verified to work with a 2023 F250. The expert tech support person did the research to find a standard 5th wheel, and explained the pros and cons of using the turning point kingpin with a wedge (the better option) or using a slider with the locked turning point. Extremely helpful. If it has to do with trailering, rely on etrailer.com!
Easy order process, fast delivery, clear installation guide video. I had no problems installing in about 2 hours, just taking my time.
Great. Very easy and fast shipping. Would definitely recommend to anyone needing this type of product. I will continue to do all my purchases through e-trailer.
Quick and easy shopping. Level of details provided is sufficient to make a buying decision. That is a challenge for many companies especially for large items where dimensions and quality is critical. Shipping was fast. My cargo rack arrived ahead of schedule and is better than expected quality. Followup after the sale and delivery has been excellent.
Very easy to order. Looks like what I need. Haven't installed yet, but looks easy.
Always have what I need and quality products and if you have an issue they are quick to respond
I had to ship this to a friend's address because I have a PO Box. I have worked every day since it arrived and haven't even installed it yet but this is the second time I got a notification that I needed to write a review. Here it is. Enjoy.
Check out was odd otherwise easy and helpful to navigate to my car's specific needs. Shipping was a bit slow
Awesome site, extremely easy to navigate and they always have what I'm looking for.
Very easy to find the correct part! Will order again!
I have used etrailer before and I am very happy with the service and products. Easy to order and things arrive in a timely manner. I would be happy to use them again in the future.
Awesome as always. Transaction was smooth, shipping was fast. Thanks again
Lots of options, wasn't sure which to pick for brand difference. Found faq that recommend curt due to powder coating. Shipping was very fast - packaging was ok (corner sticking through box). Directions were good but the cutout diagram for bumper could have been better.
Parts were available and arrived with no damage. Company seems to have Trailer parts that I need in stock and ready to ship.
Great website and very easy to use. Shipping was fast and the lock was just as advertised.
From ordering to studying videos to installation, etrailer exceeded my expectations. A great experience and quality products!
Product delivered in original packaging and in new condition. Clips provided on product were wrong for my car and I had to learn how to change them. The instructions were spotty at best and the pictures were pretty much terrible. Only by looking at the box did I realize that there might be other clips involved, which I did find at the bottom of the box. There were some additional parts included that I had and still have absolutely no idea what their function is as there is no explanation on their use. I did finally get the product to fit on my car and it seems to work okay. Our upcoming trip will tell the tale as to if they work as advertised. I will call Customer Service when they are open and relate my experience.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

