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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Virginia
1 review
0 helpful votes
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Parts arrived quickly
May 30, 2023

Parts appear to be correct. I have not installed yet

Date of experience: May 30, 2023
South Dakota
1 review
0 helpful votes
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24x60 cargo carrier
May 30, 2023

I think the carrier and the service is great. Fast shipping and prompt email notification. I only wish I would have looked at my camper bumper a little closer as it sets flush under the camper body so the brackets will not slide over nor would there be room to fold the carrier up. Therefore I am going to have to modify my bumper but it will work out nicely.

Date of experience: May 30, 2023
Florida
1 review
0 helpful votes
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Easy purchase, perfect fit
May 30, 2023

E trailer made it easy to find the right gooseneck hitch for my truck. The b&w was a perfect fit and relatively easy instal

Date of experience: May 30, 2023
Minnesota
1 review
0 helpful votes
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Hitch
May 30, 2023

Have bought a lot of product from you and am very satisfied.

Date of experience: May 30, 2023
Virginia
1 review
0 helpful votes
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Price and shipment costs were great and shipment was fast.

Date of experience: May 30, 2023
Texas
1 review
0 helpful votes
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Good! Quick, easy, order came as described. On time delivery.

Date of experience: May 30, 2023
Oklahoma
1 review
0 helpful votes
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Order
May 30, 2023

Good as always. I could have bought it cheaper but you always go the distance to give me all the information I need.

Date of experience: May 30, 2023
California
1 review
0 helpful votes
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Excellent Service
May 30, 2023

I received my order quickly without any problems. Etrailer has great follow up service and a great reputation.

Date of experience: May 29, 2023
Kansas
1 review
0 helpful votes
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Securely Packed
May 30, 2023

Spent more time getting it out of the box than I spent getting it operational. This product met & exceeded my expectations.

Date of experience: May 29, 2023
Montana
1 review
0 helpful votes
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Very fast delivery
May 30, 2023

Very easy site to use with lots of very useful information.

Date of experience: May 29, 2023
Minnesota
1 review
0 helpful votes
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Trailor adaptor
May 30, 2023

Easy to find and good pictures to make sure matches

Date of experience: May 29, 2023
Illinois
1 review
0 helpful votes
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I was able to get most of what I need and sooner than expected. I also located a spare tire that matches my existing tires and at a price less than quoted from another company plus I got free shipping. What more could I ask for?

Date of experience: May 29, 2023
Michigan
1 review
0 helpful votes
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Tow hitch received but damaged
June 29, 2023

Packaging is insufficient. Part of the tow hitch was out of box wit very deep scratches.

Date of experience: May 29, 2023
Washington
1 review
0 helpful votes
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Great product
May 30, 2023

Fast shipping and good quality!

This was used to replace shower valve in a 5th Wheel. Much better than what was in there.

Date of experience: May 29, 2023
Georgia
1 review
0 helpful votes
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Orange turn/flasher lights
May 30, 2023

Quick shipping and perfect fit. East to install. No complaints at all.

Date of experience: May 29, 2023
Canada
1 review
0 helpful votes
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Everything I needed
May 30, 2023

Good products. Fast delivery. Good prices and good how-to videos on the website. Definitely will shop here again.

Date of experience: May 29, 2023
California
1 review
0 helpful votes
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High Qualit, EaSy Install
May 30, 2023

Easy peazy lemon squeezy, i think the install would be easier with two people but it was relatively easy overall. The trimmin out of the bumper was a bit of a challange but it turned out great i just had to really be sure and remark the location of the hitcha a few times before cutting. Overall quality product and relaitvely easy install. Took me about 2hrs by myself.

Date of experience: May 29, 2023
Utah
2 reviews
0 helpful votes
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Thank you
May 30, 2023

Needed a replacement key made before a trip. Customer service made sure it got to me in time

Date of experience: May 29, 2023
Michigan
1 review
0 helpful votes
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Happy
May 30, 2023

From the start to the finish the best service and excellent info giving on status of order.

Date of experience: May 29, 2023
Utah
1 review
0 helpful votes
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Great product and service.
May 30, 2023

I especially like the installation videos on Youtube. It made installing very simple. Brake controller is working great. Time will tell longevity.

Date of experience: May 29, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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