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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I know when I need something for towing a trailer I can find what I want at a reasonable price and will get it fast.
This purchase was no different, however I haven't had the opportunity to install this plug yet so I can only assume it will work as advertised... It arrived fast and in perfect condition so time will tell if I made another good purchase, my confidence is high it will!
Great to find the exact part I need. It was a little different than the original but was able to make it work with a little Dremel work.
Item came in very quick, it is well built, good materials and have already towed my first ******* lb load with it. It worked great, I would recommend this to any of my friends.
Shopping was easy. Everything that I needed was referenced to my chosen vehicle, nice. Wiring harness plug support plate was over-priced. Its just a piece of bent metal with a hole in it!
Received package a little late, box was in bad shape but all components were in good condition. Haven't installed it yet so time will tell
It is a nice hitch and didn't take long to get here or to put on. They email as soon as it should arrive to ensure it does. My boyfriend is highly satisfied and if he is so am I :)
Great variety of products offerings, and based on all I received with past orders, fine quality wit h accurate fit.
Convenience of online shopping, with delivery to doorstep, has instilled me as a permanent customer.
Was able to find what I was looking for right away. They had good descriptions and pictures with a video. No issues checking out. Should arrive soon.
Great product! Totally adjustable height, well finished and easily portable. Very stable! Over engineered. I would buy it for a friend.
Have ordered parts from etrailer before and highly recommend them to anyone needing supplies for their units. Thank you etrailer for everything you do. Parts ordered were perfect!
No "bait and switch" - no "out of stock" - none of the misleading marketing tricks.
Simple, straightforward interfacing that helps the customer understand they are appreciated.
Pretty good boxes arrived damaged but wheels were ok stem's didn't fit.
Great site, easy to use. Etrailer great company with large selection and all products high quality
Excellent shopping and purchasing experience, as always. 12 years a customer.
Fast and easy to find parts specific to my vehicle. Checkout simple and best of all, free shipping.
Update: Received the hitch, fit perfect, and install was very easy. Thanks again.
Website is easy to search for what we needed and compare.
Dependable delivery of product. Solid quality bike rack. Will be using on family bike outings around the island.
Searched for replacement for this power converter. Found a Q&A reference and link on etrailer by the expert with a video showing all aspects of the replacement product, which dropped a bomb on exactly what I needed!
Trial installation was easy and straightforward. That with the self-tightening-aligning feature will be invaluable if ever needed in an emergency.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members