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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Florida
1 review
0 helpful votes
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Solid product easy install
January 17, 2025

Great price looks excellent easy install cant wait to put in my bike rack and go riding

Date of experience: January 14, 2025
North Carolina
1 review
0 helpful votes
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Damaged package
January 17, 2025

Ordered for etrailer many times and will continue to do so. I found the Fulton XLT trailer jack for my Venture Custom boat trailer. Unfortunately, the USPS damaged the package severely and lost some of the mounting parts in the process. So, I had to return for a replacement.
Customer Service was very quick to respond and very helpful.

Date of experience: January 14, 2025
Florida
1 review
0 helpful votes
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I accidently placed two orders for the same product. My mistake was caught by e-trailer customer service and only one of the orders was processed until they were able to confirm that I actually wanted two of the same item. I called to confirm the second order was a mistake. I was able to cancel the order before it was shipped saving me the hassle of returning the item. Thanks e-trailer

Date of experience: January 6, 2025
Florida
1 review
0 helpful votes
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Hollywood RV bike rack
January 17, 2025

Delivered on time. Double boxed, no damage.
Directions are easy to follow.
Will review rack after this months RV trip to the Keys.

Date of experience: January 6, 2025
Nevada
1 review
0 helpful votes
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What I needed when I needed it
January 17, 2025

Very happy with the speed and availability of parts. Will be coming back again!

Date of experience: January 6, 2025
Florida
1 review
0 helpful votes
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Good quality product, instructions for installation leave a little to be desired.

Date of experience: January 6, 2025
New York
1 review
0 helpful votes
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Good service
January 17, 2025
Updated review

Everything went Great from start to finish, fit like a glove.

Date of experience: January 5, 2025

Great service
February 29, 2024
Previous review

Everything I have order been sent in good condition and on time

Date of experience: February 29, 2024
Oregon
1 review
0 helpful votes
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Fulton swing tongue hinge.
January 17, 2025

First off, I want to say, really appreciate e-trailer's how to videos.
I ordered my hinge on a Saturday, with an ETA of the following Saturday. Well, I received it on Thursday, 2 days earlier than scheduled - I was glad for that, and got started on the project one day earlier.

Date of experience: January 5, 2025
Pennsylvania
1 review
0 helpful votes
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Great Service
January 17, 2025

Great product, great service and communications. Fair prices!

Date of experience: January 5, 2025
Texas
1 review
0 helpful votes
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Easy ordering and fast delivery. I'll be using this hitch for the first time in a few days.

Date of experience: January 13, 2025
Maryland
1 review
0 helpful votes
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Thanks
January 17, 2025

I will visit your website more frequently for anything else to I need for my trailer.

Date of experience: January 5, 2025
Michigan
1 review
0 helpful votes
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Good price on tires that fit
January 17, 2025

A clam shell style snowmobile trailer and my current tires were over 15 years old and rusting. These new tires from etrailer were the perfect fit and at a good price. And they came fully inflated. Absolutely would buy them again.

Date of experience: January 20, 2025
North Carolina
1 review
0 helpful votes
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Thanks for my order
January 15, 2025

Easy transaction & accurate delivery time! Etrailer.com had exactly what I was looking for & more.

Date of experience: December 27, 2024
Colorado
1 review
0 helpful votes
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Na
January 15, 2025

Great except for this review process pricing was the best part

Date of experience: January 5, 2025
California
1 review
0 helpful votes
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Trailer Parts
January 15, 2025

Easy to order and everything came when they said it would and all came undamaged.

Date of experience: January 4, 2025
District of Columbia
1 review
0 helpful votes
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etrailer.com is a great company but the last hitch I ordered arrived too bent to install. It was packed in a box without padding and UPS must have dropped it pretty hard. Even though the replacement hitch was packed the same way, it fortunately arrived today undamaged.

Date of experience: January 4, 2025
Florida
1 review
0 helpful votes
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Good company to purchase from.
January 15, 2025

I received the part a little later than normal shipping time. However I ordered the part during the Christmas holidays Excellent customer service they ensured I received what I purchased.

Date of experience: January 4, 2025
Alabama
1 review
0 helpful votes
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Got the bags ordered, and communication was good through the whole process. As well as the tracking updates. Customer Service also contacted me via email to make sure my parts did arrive. Very happy with the whole process, and will come to them again for future needs.

Still have to install the bags on my 2023 tacoma.

Date of experience: January 4, 2025
Canada
1 review
0 helpful votes
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Easy to order and tracking was useful. Very satisfied of my experience with etrailer!

Date of experience: January 4, 2025
Oklahoma
1 review
0 helpful votes
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Base to Fifth Wheel Hitch
January 15, 2025

We put it together and installed in our truck. It fit perfectly.

Date of experience: January 4, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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