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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Texas
1 review
0 helpful votes
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Just like the original quality
January 21, 2025

Shipment arrived on time. Excellent communication. Very satisfied

Date of experience: January 10, 2025
Pennsylvania
1 review
0 helpful votes
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Easy ordering and fast delivery
January 21, 2025

I ordered this for a friend but the website was very user friendly and the item was received very quickly.

Date of experience: January 2, 2025
Georgia
1 review
0 helpful votes
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Helpful as can be
January 20, 2025

Always happy with the products I buy from etrailer. Was trying to get a certain wheel this time, unfortunately I couldn't get it in a tire/wheel combo. I thought there would be a way to since the wheel was available in a combo in other sizes. This is a very common size, but alas I must order separate and have them put together at the tire shop. My local guy won't be pleased when I walk in with outside purchased tires, but hey, it's work.

Date of experience: January 10, 2025
Michigan
1 review
0 helpful votes
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Damage bolt
January 20, 2025

One of the bolts threads were damaged. I checked the other one for comparison, the second one was ok.

Date of experience: January 20, 2025
California
1 review
0 helpful votes
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Was told about etrailer from a friend. I was very satisfied with the ease in ordering. I was very satisfied with the product and the prompt delivery.

Date of experience: January 10, 2025
Minnesota
1 review
0 helpful votes
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B&W 5TH WHEEL SLIDER
January 20, 2025

Website was easy to find what fit my vehicle and pricing was also a plus. Item shipped freight quickly and arrived fast and in great condition.
Keep up the Great work Etrailer.

Date of experience: January 10, 2025
Georgia
1 review
0 helpful votes
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E-trailer is Awesome!
January 20, 2025

Awesome been ordering from E-trailer for 5 years now, always on time and have what I need!

Date of experience: January 10, 2025
Kansas
1 review
0 helpful votes
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Product fit!
January 20, 2025

We were installing a front hitch on a Van which is sometimes tricky with body styles. The website verified the fit, and it did. Product was as advertised. Thanks!

Date of experience: January 10, 2025
Texas
1 review
0 helpful votes
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5 star customer service
January 20, 2025
Updated review

The service and care that I received was very prompt and fast delivery.

Date of experience: January 10, 2025

Easy install etrailer hitch
May 18, 2024
Previous review

The hitch was a nice fit for my vehicle and it was easy to install along with the trailer wiring.

Date of experience: May 7, 2024
Virginia
1 review
0 helpful votes
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Looks great but packaging is poor
January 20, 2025

The hitch was halfway out of the box and lots of paint was chipped off so I resprayed it. I think it could use some reinforcements inside the box, possibly edge protection.

Date of experience: January 10, 2025
California
1 review
0 helpful votes
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I bought the curt no splice kit with only the ground wire and it didn't work. So I bought the t-one kit and it worked out. That's what you need if you have no towing kit. If your truck didn't come stock with a tow bar most likely buy this one instead of the the curt because you need to route your own power basically. Only four stars because it came 4 days later than expected and I needed it earlier but ultimately I'm happy with it because no one else had it and it was my only option other than a full splice kit which is far more work than this. The whole process took me an hour and It was easy to route the cable nicely with about a foot of excess cable so good on them for that. Good on the company who makes the kit for using high quality crimp connectors, I just soldered it all because I could buy these ones are no joke they are of high quality definitely put them in the drawer for later rather than just tossing them like I usually do. Good kit, highly recommend, good quality.

Date of experience: January 9, 2025
New York
1 review
0 helpful votes
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Internet purchase
January 20, 2025

Fast and easy search for the product I needed and timely delivery.

Date of experience: January 9, 2025
Pennsylvania
1 review
0 helpful votes
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Got it as described on time.
January 20, 2025

I received the item on time. The quality is good and the item was as described on the website.

Date of experience: January 20, 2025
Tennessee
1 review
0 helpful votes
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Good service
January 20, 2025

I liked everything about this transaction. Also the video of the installation was very helpful.

Date of experience: January 14, 2025
Florida
1 review
0 helpful votes
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Very pleased with my purchase
January 20, 2025

Very easy ordering, everything fit perfectly
Between the hitch and the wiring harness i was done with installation in about 1 1/2 hours

Date of experience: January 21, 2025
Pennsylvania
1 review
0 helpful votes
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No surprises. As expected.
January 20, 2025

No surprises. As expected. Product appears as advertised but will not use until camping season.

Date of experience: January 9, 2025
Virginia
1 review
0 helpful votes
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Great product and company
January 20, 2025

5th purchase from etrailer for 4 different vehicles, because it's the right fit every time, and excellent customer service. So greatful for etrailer!

Date of experience: January 9, 2025
Florida
1 review
0 helpful votes
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Late, no communication
January 19, 2025

Shipment promised to arrive Monday.
1/2 came Tuesday, 1/2 was in 2nd shipment. I had to call to fond out rest was on the way. 2nd shipment arrived Thrusday. All was promised Monday. The lack of communication is my beef.

Date of experience: January 20, 2025
Minnesota
1 review
0 helpful votes
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, product was just what we were looking for. Price was ok but others were right there with you

Date of experience: January 20, 2025
Texas
1 review
0 helpful votes
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The fenders appear to be decent quality and are exactly what we ordered, but they were not packaged very well (just shrink-wrapped together with no edge protection). They arrived dented/bent on the outer face between the wheel where it will be very visible. I will have to repair them before paint.

Date of experience: January 9, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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