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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Massachusetts
1 review
0 helpful votes
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Carlos / Whitestone Queens NY
April 9, 2024

Very simple informative and detailed product information

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Perfection
April 9, 2024

E-trailer is a company I can get behind because of their outstanding customer service. I could order the exact same hitch from xyz but I want support.

Date of experience: March 30, 2024
Wisconsin
1 review
0 helpful votes
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Just what I needed
April 9, 2024

Good price, but want to get boat trailer tires and rims and Amazon is cheaper on those.

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
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We purchased the tire as a back up for our 2024 Spartan enclosed trailer. We have yet to use it, but the tire arrived quickly and the ordering process was easy. Thanks etrailer for having in stock the item we needed at an affordable price!

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
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Great Price and Value
April 9, 2024

Awesome! Awesome! Awesome! Awesome! Awesome!

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
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Great first experience with etrailer, will definitely be shopping here again.

Date of experience: March 30, 2024
Michigan
1 review
0 helpful votes
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Great Experience So Far
April 9, 2024

Great Experience So Far. Order came fast and intact. Have not started installing it yet;well thats my part. But from a vendor/shipper perspective, etrailer did theyir part perfect.

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
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Correct part. Great quality
April 9, 2024

Easy to navigate site, excellent installation instructions and videos, fast delivery.

Date of experience: March 30, 2024
North Carolina
2 reviews
0 helpful votes
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Works as anticipated
April 9, 2024

Found what we needed, installed it, and are happy with its performance.

Date of experience: March 30, 2024
Maryland
1 review
0 helpful votes
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Placed a first time order with this company for a bigger hitch receiver, trailer brake controller, and my vehicles specific wiring harness to go with it about a week ago. To my surprise this all shipped the same day! I was very happy and impressed with the turn around time. From one business owner in retail I never understood why it takes a lot of companies days or weeks to ship orders out. We always shipped within 24hrs ourselves depending on the time. So it was nice to see another company that cares and understands. Mind you the hitch receiver is not a small or light item either! Package said it was coming on Wednesday and ended up showing up a day early. Another nice bonus! When the item was delivered the box was pretty messed up from shipping and the brake controller was missing. Must have fell out the child sized hole in either the front or back of the box. I called customer service right away while UPS was still here and they were very quick to take care of the situation and correct the problem. I can't say enough good things about my experience so far with etrailer. I will definitely continue to use and recommend them.

Date of experience: March 30, 2024
Illinois
1 review
0 helpful votes
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Awesome experience as usual
April 9, 2024

I knew what I needed so I didn't need their expert help this time. But if I did, I know they would be of great help. Package arrived quickly and the price was the cheapest online anywhere.

Date of experience: March 30, 2024
Georgia
2 reviews
1 helpful vote
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Great experience. You made it real easy to locate my vehicle, the trailer hitch I needed and the right wiring harness to match it. Also the free shipping was great. Many thanks. I have now installed everything. Everything went fine.

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Took a bit to install cause I don't like to read instructions but if you fully read it's pretty easy with another person to hold down bolts. I tried to use rocks to hold them down but didn't work to well. Ended up having my wife stand on them.

Date of experience: March 29, 2024
Iowa
1 review
0 helpful votes
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Very prompt shipping
April 9, 2024

Website is easy to navigate. Shipping was fast. Pleased with the tires!

Date of experience: March 29, 2024
Washington
1 review
0 helpful votes
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Great service
April 9, 2024

I placed an order and again received exactly what I needed in perfect shape.

Date of experience: March 29, 2024
Texas
1 review
0 helpful votes
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Exceptional customer service each and every time!
Committed to customer satisfaction.

Date of experience: March 29, 2024
New Mexico
1 review
0 helpful votes
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Always there to help!
April 9, 2024

Easy to find what I needed and love the videos and all the resources to the DIY customers! I received the items quickly and at no additional cost. Etrailer followed up on the order and is always available to help.

Date of experience: March 29, 2024
Colorado
1 review
0 helpful votes
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Door fasteners for cabinets
April 9, 2024

Easy transaction and quick shipping with good tracking thank you

Date of experience: March 29, 2024
Kentucky
2 reviews
0 helpful votes
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Tow and stow
April 9, 2024

It was great. Hutch came a day earlier than expected! Awesome deal

Date of experience: March 29, 2024
Arizona
2 reviews
0 helpful votes
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Product is great!
April 9, 2024
Updated review

Was easy to navigate. I like the idea there is instructions to install specially video. Also it was straight forward including the wiring install a video too! Overall the product met my expectations.

Date of experience: March 29, 2024

Was easy to navigate
March 31, 2024
Previous review

Was easy to navigate. I like the idea there is instructions to install specially video.

Date of experience: March 21, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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