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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy! And convent. Product was as represented and it was easily installed
Great service and quick shipping! I accidentally ordered the wrong hitch and had to place a new order and the team took care of my incorrect order incredibly quickly.
I ordered and saw it shipped the next day. I am very pleased
Customer service is why I keep coming back to etrailer. I've completed several projects on my motorhome and etrailer's guidance has been very beneficial along the way. Thank you
Installed the hitch by myself. It took about 30 minutes. Hardest part was getting a bolt started on both sides. The bike carrier does jiggle a bit once installed into the receiver. I wish it was a little tighter.
So far seems to work fine. Just installed. I'll know more later.
A little concerned about how our cold winters might affect the system.
Rated for cold storage of -14 F.
Quick and easy, and free shipping is why I shopped here.
Very satisfied with my purchase. Video on web site was very helpful and answered all of my questions, Thanks for the quick delivery!
Thank you!
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Website is easy to navigate. Ordering is simple and quick.
Shipping was very quick.
They had a variety of hitches for my car, and good instructions for the installation.
It was Great Right part was sent the first time will recommend this site to everyone
The USPS did not do you any favors with their slow delivery... but was very impressed with the customer support follow up... 5 stars for that too
A Google search connected us to your website. Ordering was easy. Shipping was fast. Part was perfect fit. Thank you!
Thanks for sending my order by ups instead of un-reliable usps. Received on time with no delays unlike usps.
Box destroyed but trailer hitch was all there and no parts missing or damaged.
For the most part, always have what I need when I need it! Most parts are in stock and shipping is really fast. Received parts as order stated and in great condition. Will use etrailer anytime I can and as my first option (usually only need one as what I need is available.
Arrived as promised, haven't installed yet waiting on the weather. All hardware and installation information was shipped.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members