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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Arrived a day earlier than scheduled. Haven't had a chance to install yet so I can't rate that yet. Hopefully tomorrow or Saturday, will give a review then.
Everything went smooth! Would deal with them again! Happy Happy!
Parts were as - described, shipped quickly. Thanks eTrailer!
Great experience, easy online ordering. It was delivered in 2 days, everything came just as ordered.Easy directions, we installed in about 2 hours!
Exactly what I expected. Good quality rollers. I would buy from them again.
They took care of my problem asap lam very happy with trailer l would recommend them to others thanks
I am satisfied with the level of service I received from etrailer as well as the product that they sent. It worked exactly as advertised. The installation video was very clear and helped a novice like me get this installed.
Ordered a Gooseneck adapter plate to king pin still haven't used it though sent it off to get painted
Easy match to my vehicle. Saved a lot of money by installing myself. This is one of several hitches I've installed from etrailer. Etrailer is the best.
Best on line price and came in only 2 days. Thanks... again!
Paying over 50 bucks plus Paying for shipping. It was a hard pill to swallow. But I need to protect my stuff that means more to me then the price at the time
Paying over 50 bucks plus Paying for shipping..
After ordering a no name harness and installing it only to find that it didn't work
So I did what I should have done in the first place and ordered it from e-trailer this one worked perfectly
Etrailer had all the components needed to assemble my roof rack. The sales person was very helpful and courteous.
I found the exact series that came off my motor home. Your pictures with measurements were great. I know I'm getting the correct part! Thank you!
The step came in and was installed in less than a few minutes.
Was very easy to install came quickly and got my bikes rocking again! Very thankful for the price and service
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members