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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

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54,202 reviews

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California
1 review
0 helpful votes
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Good.
April 15, 2024

Good. Quick and easy navigation to the items I need.

Date of experience: April 4, 2024
Ohio
1 review
0 helpful votes
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Etrailer pulley system.
April 15, 2024

Etrailer made it easy to identify and purchase the hoist that I needed. It also had a stop mechanism that others could not provide.

Date of experience: April 4, 2024
New York
1 review
0 helpful votes
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The hitch installation was a challenge to say the least!

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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The website is easy to navigate and in case of doubt the videos, reviews and photos are extremely useful.
The service is fantastic, they called me back to confirm my weird mail address and the delivery mode.

Date of experience: April 4, 2024
North Carolina
1 review
0 helpful votes
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Wheel studs
April 15, 2024

Everything fit perfectly! It was all just as the website described

Date of experience: April 4, 2024
North Carolina
1 review
0 helpful votes
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Dealer wanted too much for a hitch that was going to hang down too low anyways. This hitch from etrailer tucks up under perfectly.
Trimming the removable underpanel was easy.

Date of experience: April 4, 2024
Oklahoma
1 review
0 helpful votes
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Surprised my package made it.
April 15, 2024

I ordered 2 sets of electric landing gear for a customer. The boxes they arrived in were utterly destroyed. I feel pretty lucky that the switch kits were still in the boxes. Most likely this is a Lippert issue... someone needs to address it.

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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Trailer Jack
April 15, 2024

Ordered and trailer jack and it came in the mail. I wish it arrived quicker. Overall pretty good.

Date of experience: April 4, 2024
Michigan
1 review
0 helpful votes
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Great overall experience!
April 15, 2024

Easy to navigate web site and loved the product videos. The communication after the purchase was top notch. I would recommend to all my friends and family to visit this site and see for themselves how they take care of their customers.

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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Excellent
April 15, 2024

Excellent customer service had my new wheel 2 days after I ordered Thx will be a return customer

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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Side marker light
April 15, 2024

It was fast and Easy to look up parts.
Perfect fit.

Date of experience: April 4, 2024
Wisconsin
1 review
0 helpful votes
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Tacoma Owner
April 15, 2024

Part was really presented well on- line. Decent price. Easy web site to use. Part arrived on time and well packaged. Easy install.

Date of experience: April 4, 2024
Louisiana
1 review
0 helpful votes
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Great and Prompt Service
April 15, 2024

I was in a bind and on a deadline to get my Maxxair Fan blowing, ordered a new circuit board and it shipped same day and I had it within 2. Repair made and another successful trip.

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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Great service
April 14, 2024

Our parts were delivered really quick and everything ok.

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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Great customer service
April 14, 2024

Some delays but everything was handled perfectly. Item arrived in time for our needs with out any issues.

Date of experience: April 4, 2024
Washington
1 review
0 helpful votes
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Flip hitch
April 14, 2024

I ordered a flip hitch for a goose neck trailer and got exactly what I needed double fast and in a hurry! To my surprise I even got a follow up check in to see if I received my parts. Outstanding service and follow through in a time when most companies do not follow up. I will use your company in the future for all my trailer/towing needs.

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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Replacement RV key
April 14, 2024

Ordered the replacement keys for our RV and fast shipping. Thank you e-trailer 👍

Date of experience: April 4, 2024
California
1 review
0 helpful votes
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So far so good
April 14, 2024

Order arrived quickly, very well packaged. Haven't installed the product yet but the quality seems to be quite high.

Date of experience: April 4, 2024
Arizona
1 review
0 helpful votes
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Perfect fit for hard to find item
April 14, 2024

I own an older tandem axle trailer and had a difficult time finding a spare rim to fit my 15 x 5 x 5.5 pattern. The rime I ordered fit perfectly and even Discount Tire could not order a rim that would fit. Thanks for providing the hard to find item!

Date of experience: April 4, 2024
Washington
1 review
0 helpful votes
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Just what I needed!
April 14, 2024

They had the obscure parts I need in stock and shipped them to me lightning fast.

Date of experience: April 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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