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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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It was nice to see how many items were in stock. Free and fast delivery. Very happy so far
Unfortunately I have to return the item and am still waiting for the authorization and mailing label.
Needed a hitch for my new (to me) car, found one, got it in two days, installed day after that. Easy.
Based on some etrailer product videos and recommendations, your employees are not always following manufacturer instructions. For example, there is a video demonstrating the Inno INH 120 bike rack on the 2021 Toyota 4Runner. The manufacturer instructions for this bike rack state that a minimum of two inches is needed from the hitch receiver end to the center of the receiver hole in order to use this bike rack. The 4Runner factory hitch has only 1 1/2 inches from the end to the center of this hole. This leaves 1/2" of the rack tightening mechanism outside of the hitch, so this rack is not compatible with this vehicle. I found this out only after I received the rack. I had to purchase a hitch extension in order to correct this. More care should be taken to insure that recommended products are compatible for use on different vehicles as required by the manufacturer of these products. This is a safety issue. Going forward, I will do more of my own research rather than relying on recommendations on your site before ordering any other products.
Great prices, in stock, fast free shipping! What's not to like?
These were amazing! 10 out of 10 review. We used these on our 4 bunks in our travel trailer.
Kelly was super helpful. The hitch arrived in 24 hours. Amazing.
I needed chains fast for a trip over Mt. Hood in winter and eTrailer delivered. Much, *much* higher quality than what I could have gotten off Amazon or even at my local AutoZone. Incredibly reasonable price, and the slightly faster shipping I paid $22 for was even quicker than I thought due to the speedy order processing by the folks at eTrailer. Fantastic experience, if I ever need tire chains again I know exactly where to buy from!
The installation video and instructions made the hitch installation process easy. Small notes on lowering the exhaust were on point and made the job quick and easy.
So far this has been a very easy experience. Our items are not yet installed, so I cannot comment on that aspect, but so far 5 stars!
Great one on one experience with my orders! Etrailer is my go to place when I need something!
Seems to be a well made product. Installed four of them in about 10 minutes. I didn't like it when I seen they were made in PRC/China but it's hard to find anything made in the USA anymore.
You have been just GREAT! No question Terri was so nice and helpful. Replacement part was sent immediately could not ask for better service. Will I shop with etrailer again? Absolutely!
Easy to navigate site and fast checkout. Parts arrived as advertised and work great.
Always great experience shopping at etrailer.com! Highly recommend!
Great site, very informative for the parts you need.
This is probably the third of fourth time ordering from etrailer and another great experience. Thank you
This is the second Hitch and wiring harness I have purchased from etrailer and I will keep coming back!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members