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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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One of the items I ordered did not perform the way it was supposed to. I reached out to Cody and a couple of his partners. They bent over backwards to get me a new item. You don't see service like that nowadays. I guarantee you will not be dissatisfied if you order from each trailer.
The prices are reasonable, and the support you get from those folks is second to none!
Very easy to spend my money.;)
Perfect delivery, on time, right product.
Easy to use the website and place an order.
Order shipped promptly.
Getting my hitch installed this Friday.
Easy to order and ship. Package showed up on time as promised.
Easy to use and very fast delivery. Product arrive neatly and easy to put together.
Easy and quick shipping had to struggle a little to get bolt holes to line up half a hole off nothing a big screwdriver couldn't handle
It fit well, the install was fairly easy, although it would have been faster if i had a helper. I havent done the wiring kit yet maybe this week
Shipping was fast. Price was great. Would buy stuff from them again.
Quick shipping. Not too difficult to install. Took about 1.5 hours with 2 people
Great fast service, everything worked great. Parts were top quality, easy to install.
We needed a clip in mirror for a 2009 honda pilot. They sent one gor a 2022 gmc truck. Had to pay ups chargto return it.
The 1" bearing size is buried in the specs pretty far. I knew I needed 1 1/16" but bought these huns by mistake. Also lug nuts and studs are not galvanized which is a disappointment.
Fast delivery, clear directions, great product. Everything looked great!
Installed the Roadmaster sway bar on my 1979 dodge b200 maxi camper van. Greatly improved the handling at all speeds. E Trailer provided fast quality service as usual. Great product and service.
I ordered a particular item. I felt was going to be difficult and it turned out to be quite easy navigating through the website and finding what I need. The shipping Was terrific, got it right on time.
Etrailer makes it easy to shop and I have never failed to find what I am looking for. The best website ever as it is easy to navigate and to get your questions answered. This is my second hitch purchase and I will come back again if I need a third. I have also purchased bike carriers and other accessories from their never ending selection. A top tier company for sure. Thank you etrailer!
Always a great time experience with etrailer. Quick shipping and perfect products.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members