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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy purchase for the right part we needed a hose valve that cracked in our RV during winter.
They have what we needed at reasonable prices, appreciate the selection.
The person on the phone assured my this fits my Ram 2500. The information in the book is for GMC or Ford. I hope it is plug and play for me.
I liked the many options for my vehicle. The only reason for a 4 star rating is because the parts to mount the cargo rack to the roof was a little too thick to fit the front part of my Subaru. I had to really wedge it in and it may have dented the top of our roof. I also had to use my mallet hammer to shift it to align with the cross bars.
The Trailer Hitch receiver fit perfectly as did the lights. The on-line videos made installation a cinch. Second receiver I bought from this place, and would certainly recommend it.
I've bought a lot from etrailer always a pleasure they make it easy so I can get back to work
Easy to do. The staff member knew what I needed for my order.
Photo aided in selection of correct product. Fast shipment
Recieved my order in a timely manner and products worked flawlessly. I will definitely be ordering from etrailer again.
Great site. Easy to search and select what I need. Shipping was fast.
Easy to order and great product description to ensure proper fit and towing capacity
I'm very pleased with the overall process. I not only found the replacements I wanted but ordering and receiving them were very easy.
Wiring worked perfectly with no trouble replacing!
Well I got them fairly fast, Price has doubled in a few years.Right about the time we printed 8 trillion for bills we didn't need. Shocker.
One part of my order arrived damaged, but it was quickly dealt with and replaced within 48 hours.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members