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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Order was easy, communication was great and the follow up was appreciated. Videos on instalation was very helpful.
Excellent service, arrived on time, the cables are superior product
Pleasant experience. Website easy to navigate. Specs were listed.
I knew a longer ball mount existed. But the search and filter tools on website did not find it. Had to track a link from some external discussion forum.
Everything worked great and everything showed up on time.
The replacement lift arm and lift motor were exact fits for my Fantastic Fan. Now I just need to install a 3" mounting screw as your instructions recommended to prevent the sag that cause the failure in the first place.
Quick and easy lots of trailer parts. Easy check out
Easy to do. Just put in the vehicle and it comes up. I picked CURT 2 inch hitch and wiring harness for my 2023 Rav 4 Prime
So far so good. Have not installed yet. Should be able to this week
No issues. Easy setup. The system works as advertised!
There are different ways to pay, a very speedy delivery process, and above satisfactory options. Informative on availability options
Shipping box damaged looks like attempt you repair. Items missing or damaged. Looks like it may have been a return then resent to me.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members