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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Awesome! I've had Thule rack systems for 30 years, yeah they last that long. Most of my rack systems are set to the old standard square bar, these were a direct replacement! And the reviews/q&a at etrailer were super helpful.
Received everything in a timely manner.
Customer service was good.
Ordering what I needed was easy. Came in earlier than expected date given, which is better.
It was great and the followup was a bonus and quite unexpected in today world of ship it and forget it!..
The tutorial made the install quick & easy. All parts were machined to fit perfectly.
Right parts. Shipped same day. I have used E-Trailer for 15 years now, never even 1 issue. Perfect fitment of 4 Kodiac boat trailer ceramic disc brake shoes on this order.
Good description on website, works perfectly.fast shipping
Nothing else is needed to describe the situation, it went fine.
Ordered a receiver for my 2014 Ford Edge along with the wiring harness. Shipped CRAZY fast and product was perfect. I had already order 2 from Amazon and both were damaged in shipping. Etrailer shipped it packed nice and protected.
Thanks!
For the price point and what you get from these are pretty amazing. It definitely does the job and so far the adhesive is solid.
Great web-site layout! Found the details of the product very helpful.
Hitch is well made, wiring harness was easy to install
Directions were good and detailed - hitch installed easily with no issues
Fifth wheel silicone disk worked great. Replacement for old broken disk.
Customer service is great delivery delivery was prompt
Have had numerous purchases from etrailer... service and support has always been fantastic.
Perfect fit for my trailer. Fast shipping. Great customer service
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members