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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great parts check out was smooth and it was delivered in a timely manner. The equipment racks for my trailer worked great and were easy to install
Fast shipping, item as described, will buy again from Etrailer.
Many thanks!
I was able to get my hitch without any issues and staff was responsive in their messaging. Great company!
Needed an adapter kit for an older Karrite carrier. Reviewed some of the etrailer community discussions/Q&As. Found what I needed and installed it. Works great.
Thanks for the excellent product and prompt shipping but the illiterate Amazon driver can't read addresses.
Looked up the part on line, ordered it and it arrived.
Thanks
Web site works well all was easy fit on my truck was right on Was able to put on by myself Thanks
Only word of warning is if you have old harnesses for marker lights, and you are upgrading to LED, go ahead and get the harness with the light. It's way easier to deal with and you will thank me later.
Easy selection and ordering, and 2 days later I got a call advising part was on 7 weeks back order, asking if I wanted to cancel. I appreciated the feedback and kept my order and got it in about a month.
Good experience overall considering... Thank you!
I was very happy with the selection and price.I was happy to see all parts together that I needed.
What I wanted was not easy to find on the internet - what I bought was not exactly what i want - but the experience at E-Trailer was pleasant.
Quick and easy to find what i'm looking for - and buy it.
Web site and ordering process is organized and easy
I had a wonderful overall experience would recommend to others
E trailer is a good place to shop for marine trailer parts and Accessories. Phone help is quick and knowledgeable.
The parts sent all appear to be used. Lots of chips and scratches. I had to sand and paint them all to prevent rusting.
Fast shipping and top notch product. Following the video makes this super easy... no surprises.
Online ordering was good. Tow hitch arrived on time and in ok condition. Some chips in the paint where the box failed.
Not good. Product was what I wanted, but I paid extra to get it within a couple days, but did not receive till 4 days later!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members