On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I did buy the demo model air bag kit and it was missing several bolts and nuts
Such a simple site to navigate to find what you need, so much information to help you decide what you want or need. The shipping was absolutely amazing, very very fast.
Superior except the choice of USPS as shipping company. They are beyond terrible. Would not use them if it was free.
Quick easy made in the US.
The rest is to fill the minimum.
Had to change my order and customer service was excellent
Found the part I needed exactly at the right price and quick delivery
Overall it is a very good product. Overall good service from etrailer.
However, the product was scratched as if it was a return or something. Still functional so I didn't fuss. Also there was paperwork that arrived with it that did a great job listing more product details that should have been listed on the site.
I cannot use the straps but I did not bother to return them.
First order was not received. I emailed customer service. They apologized and sent another. This one was received 3 days later. Not sure what went wrong but satisfied with outcome.
So far so good, all the lights are now working on our race trailer.
Ordered online,showed up on time as promised.another good experience.
Great place to compare products a lot easier than going from one source to another on web
Etrailer makes it easy to find what you need and got it delivered fast.
Great to work with and always helpful. Had questions on parts and was given accurate information and a quick turnaround with delivery.
Great product, easy to install and a great fit. I wish there was a better way to package and ship the hitch. Mine wore several holes in the box and ended up with some of the paint scratched off by the time I got it.
No problem with etrailer, I just ordered the wrong thing.
I was able to find my items, do research, watched a couple videos by the etrailer crew, and helped me make a decision quickly. I got my order within a couple days. Really great service!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members