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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I recently received my lawn tractor cover I'm really happy with it and it came by mail fast.
Has the exact item that I needed. It is a,hard to find, key that I only had one of and I broke it but it is now replaced and working well.
Very happy with delivery and ordering process. Great customer service
Excellent service
Easy ordering
Prompt shipping
Quick delivery
Quality products
Friendly personnel
Highly recommend
Great product, arrived faster then stated. All the parts fit perfect. Box was damaged but that goes toward the shipper. I Would buy again.
I've purchased a few items from etrailer. The videos you have at your website were immeasurably helpful to make the correct axel selection. Thank you for great pricing and great inventory, quality of items and free shipping.
Easy to shop, found what was looking for, delivered when said would be.
Fit was perfect and the hitch was easy to install. The video was very helpful.
Easy to find items on line. Videos a great help on helping me make decisions. Retired mechanic that helped me do the install said that the installation video and written instructions were not real accurate and modification to a few minor things were needed.
I saved hundreds by choosing each trailer over everywhere else that I could find on the Internet.
Shipping was also very quick.
Easy to find what I was looking for. Especially like the confirm fit feature. Also like the suggested links to other items related to my search, ex. Looked for a receiver hitch & your site also showed wiring harnesses related to my vehicle. Lots of pictures & how to videos.
E-Trailer always provides great service@ wonderful prices!
Package arrived on time and not damaged. I have not had time to open box or install faucet though.
Whenever I buy a new car etrailer is my absolute #1 go to source. They always have what I need at a fair price, and outstanding service. This is my 4th time ordering so I'd say I'm a customer for life.
Amazing product! Fast shipping! Great customer service! Thank you!
Quick easy affordable, the way I like it for quality. I will be back
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members