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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Our experience was very easy. They had every part we needed, and they all worked great.
I would highly recommend E trailer for anything you need to replace on your motorhome or travel trailers.
Smooth as $#@& through a goose. You won't find a better shopping experience anywhere, unless your Father owns the business!
The videos help with installation and tips on best use for my bike rack. The guidance from etrailer employees is as valuable as the products that they offer.
Part I was looking for my roof rack seemed impossible to find but they had it And it was not expensive
Shipping was quick but the hitch I ordered was just thrown in a box with no padding or protection on it. By the time it got to me it has so many holes in the box where the hitch punched through the box it might as well not have been in a box. Somehow nothing was damaged, but it's shocking for how much it costs they seems to be no care in the packing process.
Ordered a heavy Bulldog hitch coupler and two trailer taillights. A medium sized box arrived with a hole in the corner and just two lights inside. Where did the hitch coupler go? Oh, maybe out the hole in the lightweight box? You guessed it. Etrailer poorly packaged this heavy part resulting in a box breach and its loss. Way to go USPS. Good news is that Breanna at etrailer responded by sending a replacement out to me in a very timely fashion. Thank you Breanna! Btw… the second box was much more robust than the first.
Fast shipping and well packed unlike other reviews mine was un damaged.
Thank you for the speed and reliable service you provided for my new roof vent for our antique Red Dale camper trailer.
Installation went just as instructed. Craftsmanship of hitch was the best I've seen. Hitch perfectly lined up with existing holes in frame for hardware.
Great product as always, read the install instructions, I did mine out of order so I had to go back and remove the plastic piece.
Made a video: https://youtu.be/ybY7wIFGmvg?si=wDcDKXp9XyQdgFAa
Always easy to deal with. Fast delivery. Satisfaction.
Ordered on Friday and received Tuesday morning. Thank you
It's been great, the hitch fit as it should and it was an easy install.
Product was as described and arrived quickly,the price i thought was a lot higher than used to be but everything is
Installed 2 Curt trailer harnesses for PT Cruiser, both did not work, decided to purchase a etrailer Hopkins trailer harness worked right out the box. Very satisfied.
Literally arrived in one day! O.0 The shipping was unbelievable! The install was literally instant with brilliant ease! I'm not easy to impress either but these guys are it! Just be sure to match your model vehicle correctly and you'll have zero issues! I can't wait to hitch up and haul to ride this summer!
Thank you tons to all at etrailer!
Cheers my friends!
Fairly straight forward and really excellent customer support.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members