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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Washington
1 review
0 helpful votes
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Perfect Fit
May 30, 2024

Arrived quickly and fit perfectly with no issues or leaks.

Date of experience: May 20, 2024
Delaware
1 review
0 helpful votes
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Always a good experience!
May 30, 2024

Just enter vehicle specifics and parts your looking for and etrailer make it easy. As a dealer and installer, I use etrailer often. A good partner for small shops like mine.

Date of experience: May 20, 2024
Virginia
1 review
0 helpful votes
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The ordering process was easy and quick. The item arrived in a timely manner.

Date of experience: May 20, 2024
New York
1 review
0 helpful votes
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Attwod trailer rebuild parts are not listed as such on E-trailer. Had to search the internet and find a drawing for the Attwod marine hydraulic trailer actuator to find a part number to search for on e-trailer.

Date of experience: May 20, 2024

So far so good
May 22, 2024
Previous review

So far so good.

Date of experience: May 12, 2024
Arkansas
1 review
0 helpful votes
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RV Trailer Parts
May 30, 2024

Found what we needed and very fast shipping. Part was less expensive on another site but perhaps they would have not been as quick to ship it to us

Date of experience: May 20, 2024
Arizona
1 review
0 helpful votes
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Fast shipping
May 30, 2024

The free shipping is awesome. My order was shipped within one business day.

Date of experience: May 20, 2024
Connecticut
1 review
0 helpful votes
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My order for utility trailer accessories was received quickly and was shipped securely and well packaged. The trailer jack was as described and meets my high quality standard for use on my landscape trailer.

Date of experience: May 20, 2024
Colorado
1 review
0 helpful votes
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A+ service and product knowledge. My go-to source for hitches and racks.

Date of experience: May 20, 2024
Tennessee
1 review
0 helpful votes
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Great product
May 30, 2024

Everyone was very helpful, notifying me that I had duplicated an order and quickly making the order correct. Great service.

Date of experience: May 20, 2024
Illinois
1 review
0 helpful votes
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Great product
May 30, 2024

Great experience! Quick shipping, good quality and installation was very easy.

Date of experience: May 20, 2024
Minnesota
1 review
0 helpful votes
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This is my second time ordering something from etrailer and both times, service was prompt and exactly what I was looking for. AND there was even a link to an installation video that proved to be incredibly helpful.

Date of experience: May 20, 2024
Colorado
1 review
0 helpful votes
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Perfect
May 30, 2024

Great product with easy installation instructions and super helpful video

Date of experience: May 20, 2024
New York
1 review
0 helpful votes
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Awesome Experience
May 30, 2024

As always, my experience with e-trailer was first rate. From selecting, ordering, and installing a receiver hitch and wiring harness for my 23 year old vehicle couldn't have been easier. All of the research regarding specific fitment notes for your respective vehicle has been done and is right there on the website. 10/10

Date of experience: May 20, 2024
Washington
1 review
0 helpful votes
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Great website
May 30, 2024

The etrailer website is the best we've ever seen. Accurate product information, ease in comparing products, and the step by step installation videos are a huge help. Not only are their videos for a given trailer, but videos on installing that trailer on your particular vehicle. This is the third trailer we've purchased from them. They are our first stop shop!

Date of experience: May 20, 2024
Massachusetts
1 review
0 helpful votes
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Progressive Power Converter
May 30, 2024

Site was easy to navigate and find what I was looking for. The power converter arrived a day earlier than stated.

Date of experience: May 20, 2024
Pennsylvania
1 review
0 helpful votes
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Shipping was very fast and free since it was over the amount needed for it. Even though I am a novice I was able to get it on with some help from my father.

Process was pretty straight forward with their included video. The hardest part for us were those rubber exhaust hangers. We sprayed them but they were still challenging to pull off and put back on. Broke a few plastic fasteners when taking the plastic bumper covers off, but they sell $10 kits online to replace those and I had enough to get everything in place and drivable in the mean time.

My 2015 WRX had some corrosion on one of the heat shields (they are very thin) and a screw broke a hole through it. We were able to put a larger washer on to save it though.

Feels very sturdy and doesn't hang down very far(is about even with the exhaust).

Date of experience: May 20, 2024
California
1 review
0 helpful votes
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Great people to work with.
May 30, 2024

Always wonderful to work with and great knowledge and service.

Date of experience: May 20, 2024
Ohio
2 reviews
0 helpful votes
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Love etrailer just wish they would sponsor me lol. Great customer service and speedy delivery.

Date of experience: May 20, 2024
Indiana
1 review
0 helpful votes
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The online ordering was easy and the item descriptions were helpful. Delivery was timely.

Date of experience: May 20, 2024
Virginia
2 reviews
0 helpful votes
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Wiring Odyssey
May 30, 2024
Updated review

Very simple and easy. Perfect fit and instructions where simple and easy to understand and simple installation

Date of experience: May 20, 2024

Very simple and easy
May 22, 2024
Previous review

Very simple and easy

Date of experience: May 11, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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