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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great customer service and experience as well as product information and quality. Order was late unfortunately however it happens
Shipping was fast very fast.good carrier. Would deal with them again.
Delivery was fast, video instructions were clear and easy to follow, and the product is amazing!
Staff is very knowledgeable and the part arrived on time. Thank you
This is the second hitch that I've purchased through etrailer. Prior to ordering I chatted with an agent regarding one of my add-ons. Once I confirmed that it was the right one, I placed my order and was pleasantly surprised to see that it would be delivered in just a couple days. More surprisingly, the order had shipped within hours of being placed. The whole experience was quite efficient and professional.
Simple experience. Great website. Fast Shipping. Awesome product.
Always an easy and quick experience with etrailer. It's our go to for all things trailer related. Quality products at a fair price. Great customer service.
Buying from etrailer online is a great experience.
They have a ton of informative videos about the products so you can make informed decisions.
Communication once your order is placed is second to none. Shipping is fast and they send you updates and all that good stuff.
As far as the product is concerned I am going to have to wait until I use it to provide feedback.
Shipping is fast and
I looked on Amazon and based on their price, I had to look shop around. Glad I did, found a ladder with better reviews for over $100 less. I guess it still pays to shop. Other than the price, the ladder seems to be very solid and works great with my Class A Motor home the way it folds up makes it fit very well in the the bays underneath the coach. The weight is very manageable. Worth the price, I think so The time to get it was even quicker than they said it would be. I believe it said 3-5 days standard shipping and I received it in 2 days. Quicker than Amazon ship time of 4 days.
Super easy and smooth ordering process! My delivery arrived in timely manner! The sink fit beautifully! Would make another purchase from this company!
Service, price and quality was excellent! Will definitely do business with them again!
Happy with my order, although it was a bit of trouble finding the items. Mostly my fault was not sure of the description
Solid tow hitch! Easy to install and the product arrived very quickly.
I've been dealing with etrailer for several years now and have zero complaints. Always just what I ordered with quick response, and the prices are always fair. Thanks!
Such a great experience! Easy to order, quick shipping and easy to put on
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members