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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The whole shopping experience was easy and very informative. The videos were great and help me decide which trailer was right for my veh.
I ordered the trailer wiring harness kit for my 2022 Pilot. I thought the kit was affordable with a quality build, and it arrived on time. The provided how-to video made the installation very easy to complete.
Looking forward to getting the brake controller setup on my trailer and tow vehicle in time for my summer travels. I will update my review once I try it out.
The tires look great everything was good already on the trailer only problem was the delivery guy delivered it two houses down and I had to carry the tires up to my house but besides that everything went great
Excellent experience. Had a good selection with helpful user reviews.
Same price as Thule but with all of the tie down straps, so cheaper.
I would definitely order again. Very prompt shipping. The seat cover I ordered for my Mazda CX5 is everything I was told it would be. Great product.
Easy like 123, smooth transition from ground to trailer 👌
The website was easy to understand and product pictures were spot on!
Good selection, quality parts and fair pricing with fast delivery
Parts were easy to order & correct, easy install & excellent customer service
The top leaf on one side of my boat trailer broke, and as a result nearly bottomed out on the axle. After searching online I found the exact replacement on etrailer. Shipping was prompt and my boat trailer now rides like new
Very simple. Videos helped me to install hitch with no issues.
Great shopping experience, exactly what I was looking for to finish a Ham Radio Club trailer, these will be used to pass antenna cables thru an enclosed trailer that we use once a month for Radio Communications around the world.
Thank you
Quick and easy shopping experience. Arrived in a timely manner. I'm happy with my purchase.
Perfect as always excellent product quick shipping would buy again
Always seem to have what I need. Someone hit one of my towing mirrors and destroyed it. I went to eTrailer and had new mirrors within a couple of days. They are far superior to what I had. Thank you eTrailer.
Hopefully this is correct for my KZ 1500 Durango which I selected. Shipping outstanding if arrives on time.
Delivery was quick and easy. Instructional video was fantastic. Was able to install the hitch in under an hour and a half, would absolutely recommend.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members