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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Alaska
1 review
0 helpful votes
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Great service
June 14, 2024

Super fast shipping, Item just as described. Great communication, will buy from again!

Date of experience: June 4, 2024
Connecticut
1 review
0 helpful votes
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👍
June 14, 2024

👍 it went well and I got exactly what I ordered. And I got it in a very timely fashion it was just eclipse for my awning

Date of experience: June 4, 2024
Georgia
1 review
0 helpful votes
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Super Happy!
June 14, 2024
Updated review

As usual thier products are top notch. But most importantly the people at Etrailer are nothing short of flat out amazing! Thanks again for all of your help.

Date of experience: June 4, 2024

Christine from the chat help was awesome
December 22, 2023
Previous review

Christine from the chat help was awesome. Thanks again

Date of experience: December 22, 2023
Maine
1 review
0 helpful votes
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Smooth transaction
June 14, 2024

I've ordered many times from Etrailer. Their large selection of parts keeps my trailers moving.

Date of experience: June 4, 2024
Connecticut
1 review
0 helpful votes
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Great product
June 14, 2024

Got a used trailer hitch and it was good! No scratches or nothing. I always shop here for anything trailer related

Date of experience: June 4, 2024
New York
2 reviews
0 helpful votes
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I needed to mount my lightbar on a headache rack and eTrailer had the right solution and it was affordable. I simply ordered the mount set online and eTrailer delivered quickly. Thank you

Date of experience: June 4, 2024
South Carolina
1 review
0 helpful votes
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Great product
June 14, 2024

Works perfectly! Get one of these products, you'll be glad you did.

Date of experience: June 4, 2024
District of Columbia
1 review
0 helpful votes
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Curt hitch
June 14, 2024

Easy order, timely delivery and shipment. Easy transaction.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Quick shipping
June 14, 2024

Came as said when they hasn't been installed yet, but can't wait to use it

Date of experience: June 4, 2024
Tennessee
1 review
0 helpful votes
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Hitch order
June 14, 2024

Very good experience. Would definitely use again. Thank you

Date of experience: June 4, 2024
Georgia
1 review
0 helpful votes
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Simple, Easy, Made In America
June 14, 2024

Needed Fenders for a trailer I am fixing up, had lots to choose from abs easily accessible hardware to boot. Can't ask for much more than that.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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I got the parts I ordered. I also asked some detailed questions in evaluating alternatives, and my prior experience with eTrailer led me to expect a good response, but I did not get it. Disappointed, as I was that they only carried some of the rack parts I needed in sets of 4 (two racks), while other carried sets of 2 (one rack), which was all needed, and ordered those parts from other suppliers.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Disappointed
June 14, 2024

One of the mounts didn't have holes all of the way through. Was told to drill it myself. When you spend that much $ on something I shouldn't have to fix it myself or wait for 2 weeks while I send it back to you and then you send me on that I can use?

Date of experience: June 3, 2024
California
2 reviews
1 helpful vote
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I am always happy with the quality of products the variety and the fast shipping. Keep up the good work oh I forgot when I had to use customer service they were fantastic.

Date of experience: June 3, 2024
Alabama
1 review
0 helpful votes
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Great service
June 14, 2024

As always, great service, great pricing, that's what always brings me back.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Great retailer.
June 14, 2024

I was looking for a replacement cover for the vent on top of my lark trailer. I looked through Google and Etrailer popped up. They seemed to have a very good selection of different types and brands of vent covers. I still don't know what brand of cover is on my trailer, but the cover I chose matched the dimensions and hinge perfectly. It installed easily and has worked great ever since. The website has nice information and reviews about their products. Purchasing was about as normal as any other online retailer.

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Doesn't fit the carrier v unit
June 14, 2024

Wiring works for carrier v unit but the holes and internal ductwork for the carrier v don't match up at all!

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Received items promptly and as
ordered, just like all my other orders previously. Fast and quality products.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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The pricing was good compared to others. I ordered and paid for two-day shipping, but the package arrived a day later than expected.

Date of experience: June 3, 2024
Virginia
2 reviews
1 helpful vote
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The ordering process was straight forward and seamless. The products arrived much faster than we expected it to. The packaging to protect the trailer was done very creatively; Great protection with minimal use of cardboard. The Curt Trailer Hitch Receiver - Custom Fit - Class III - 2" model C******* was extremely easy to install in under 30 minutes. Torque to specs takes a bit of strength. We added threadlocker to ensure that the bolts will not come loose. The cable harness ******* plugged right into our SUV's cable and attached very nice to the C42CR Curt Mounting Bracket for 4-Pole Flat Trailer Connector. Everything looked very professional.

Date of experience: June 3, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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