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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Product was changed from what was advertised and was not acceptable.
Easy ordering experience followed by pretty quick shipping… And then… the box arrived empty. Between the single layer of tape holding a 20lb chunk of steel in and USPS's skillful gentle handling, a tragedy was all but inevitable. However, I called e trailer pretty angry when Brittany deflated my anger very quickly by listening closely to the issues. Some email exchanges and a concise conversation later and a new order was in the works. Thanks to everyone involved and especially Brittany who listened so closely and to Justin who packaged my second hitch with care witch arrived safe and sound.
P.S. I do love the additional details of the names of people who take part in my orders and will most definitely be ordering from your store again.
Best price I had found. Got the right part, fast delivery. The website was easy to use
Great hitch, feels very solid. Installation video was super helpful. Didn't bother reading the instructions, just watch the video.
First order was the wrong part but the second time worked well. Still waiting on the refund of the returned one though.
Excellent customer service. Keep up the good work customer service.
Prompt; professional;
Etrailer was good but their after purchase ratings/reviews outfit, "sitejabber", DEMANDED I leave minimum 50 characters
In this box or not be able to complete the review.
I resent that!
I loved the fact that when I was looking through the website before I made my purchase I was able to see a technician working with my year make and model vehicle so I could see what I was getting myself into.
When I received my product the instructions were the same way, down to the exact parts and locations of panels that had to be removed.
All that sent emails and notes were great. The shipping was not great and missing items, however Paula is already taking care of any and all issues. Wonderful company!
I've had to purchase a few diy solutions from etrailer with the Maxx fan electric motor now being it's second purchase in 2 years. Mfct. Date is always close to date of receiving but it would be nice if an upgraded maxxfan motor replacement existed as the motor has died both times after the same exact length of time has passed.
I am a repeat customer. Very knowledgeable techs. I ordered the RAS suspension system. Install was easy, instructions and videos were very precise and easy to follow... definetly recommend ordering through e-trailer.
Excellent customer service, all around great company to otder from
Great store and helpful staff for all my towing needs. Staff are knowledgeable able to assist with any questions.
Ordered and received in a reasonable amount of time. I need to put on rims yet
Overall good experience. If needed would order again. Xxx x
I had an easy time finding the right part and the shipping was prompt. Thank you GW
Fast and efficient service, well packaged and a good product that will do the job very well. Thank you
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members