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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I was looking for a replacement shroud for a Coleman RV AC and was given great instructions on measuring a replacement, which made finding and buying the correct one an easy task.
Made my initial order online but forgot to order a harness vehicle specific harness so I called got that order in right away and had my items here within two business days very fast service very courteous very knowledgeable staff!
Needed a controller overnight - delivered first thing in the morning. Perfect!
Had great experience with etrailer.com -- easy to order the *right* hitch for my 2021 CRV -- & price was good -- & hitch arrived in good time.
My installer also said installation was fairly easy -- & that quality of hitch was great!
A shipment was lost due to shipper. Etrailer shipped out another order the same day that i called.
Simple to operate site. Wiring adapter was plug and play, hitch was easy to install, could have better instructions for cutting plastic panels.
Shipping box was completely destroyed upon arrival. Fortunately all the contents of the box were accounted for. Perhaps look into a better way to ship 5th wheel hitches
They had what I needed and got it to me fast. It was easy to check on the progress of my order and track it through delivery.
Very easy look up. Easy install. Exactly what I was looking for.
Fast shipping and exceptional customer service. Thank you!
Would be a 5 star but i had to order one wheel and tire assembly sepperate because it was on back order. I then decided to look through your website as a whole and realized a lare portion of your inventory is on back order as well. I like using this place for my trailer needs, but this forces me to shop elsewhere.
I made a mistake in ordering the wrong model and etrailer was prompt to help with the return and reorder.
Great company to work with, very quick to get you what you need.
Super easy ordering process and the products ordered arrived right on time
Got a package that was missing parts ordering was quick and easy.
Exact part was in stock. Packaged well. Delivered earlier than estimated.
Very happy with transaction will shop here again
Delivered on time. Item was exactly what we ordered. They even called the next morning verifying how to ship.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members