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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Better product than Subaru's. Easy to find. Easy to order. Easy videos to watch to install (although I knew that to be pretty easy, too.)
The brackets fit perfectly as described on the website. The delivery was on time and packaged so there was no damage.
Great prices for parts. Thank you and they product will be a great fit on my restored trailer
I ordered a wedge kit and adapter plates for a Reese sidewinder pin box. Everything was in stock and was delivered quickly.
You guys are awesome. I have ordered several parts from your website and I cannot believe how quickly you ship it out. Thanks, Philip.
Very easy research and order process for our new hitch and cargo tray. Great prices too!
Arrived with dents in it for the price they need to package better
First purchase from etrailer. Appreciated the email updates on order status.
I purchased this switch because I trust Progressive Dynamics as a brand and E-Trailer had the best price.
Item came when promised. I am very impressed with the finish on the ball mount. Good quality hitch
Ordered a couple of new red knobs for my yakima frontloader bike rack and they were fair priced and I received them exactly when told I would. Thank you etrailer.
I found etrailer online by "google-inf" leaf springs for my utility trailer. I visited a few sites but etrailer seem to pop out. It was Friday afternoon after hours, and when I called on a whim I was surprised they man the phones after hours, which is awesome. They answered my questions. I completed my purchase online, and was surprised at the affordability of the parts and was even more surprised how fast they came; three business days
Excellent service, prices, and available staff at odd hours, but most of all how quickly I got my parts.
I ordered a ton of parts for my side x side trailer. Fit and finish was spot on. Now my trailer sits and tracks like it did when new.
I haven't installed the pre greased bearing and hub kit yet. The shipping was fast. One box arrived with a huge hole in it covered by tape. The front bearing was no longer in the hub. I don't have time to request a replacement so I hope it all goes together okay.
Doesn't quite fit tight, I put clear packing tape around the joint to close the gap.
Kit was mostly there. Incomplete video but still a manageable task for most.
Quick and easy. Live the installation videos right with the product
It was great. Ordering was very easy. It took me about 20 minutes to find everything I needed and put in the order.
Always a great company to go with for any trailer needs. They are the best!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members